Submitted
by Sue on 04/26/2024
4 Star Testimonial by Sue
Very prompt service call, and the men were very polite and informative. We have a Whirlpool oven; not over 2 years old that wasn’t preheating. Apparently is a problem for this type oven. The men guided me through getting an account with Whirlpool to get updates and that seems to have fixed the problem. My issue is actually more with Whirlpool and to some extent the store that sold us the oven.
Great company with honest service. Diagnosed my issue quickly and didn’t sell me any unneeded service or parts. Highly recommend.
Submitted by Bruce V on 05/27/2024
Excellent experience! They were all friendly and helpful. They sent Jake and he was nice and did an excellent job fixing our dryer.
Submitted by Tommy Derflinger on 04/29/2024
I had a great experiance with A Step Above Appliance Repair. The staff is friendly and they communicate very well. I was informed with every step of the process to repair my Whirpool dryer. They made scheduling my appointment convenient, giving me a short time frame of arrival rather than having me block my whole morning or afternoon. They called again prior to the appointment to confirm the date and time. I then received a call the day of my appointment by Jake to let me know he was on his way. He was professional and friendly. He was able to repair my dryer enough for me to use it but had to order a part to repair it the way I wanted it. They communicated the entire time I was waiting for the part, not making me wonder when they would return. Thank you A Step Above Appliance Repair for your wonderful service!
Submitted by Jamie Banter on 04/26/2024
Always professional and friendly technicians. Honest about the repair needed and will investigate cost so you can make the best decision. I highly recommend them to everyone.
Submitted by Brenda Biery on 03/10/2024
Our dishwasher was making a strange beep at random times. We tried the DIY fixes from the internet with no success. Then it died. Service Man Jake diagnosed the problem as a failed control board. He found the correct service part and had it replaced in just under an hour. Very through and complete with testing. Saved a lot over a new dishwasher at over $1000. Jake has helped us before. He’s great!
Submitted by Henry Kraebber on 03/09/2024
Our electric dryer started making an unbearable squeak and a ticking noise. We called A Step Above and they were able to get us in quickly and were very nice on the phone. They kept us updated as to when the technician would arrive and he was right on time, no waiting half the day.
He knew very quickly what the issue was, explained what it would take to repair it and double checked to make sure we wanted to spend the money. Once he had the ok from us, he fixed the dryer quickly and it's now as good as new.
I would recommend everyone call here for ALL of your appliance repair needs.
Submitted by Thunder1989 on 01/18/2024
Step Above Appliance Repair did a great job for us. They communicated very well and did the job when they said they would. Mike did a great job fixing our dishwasher and making sure everything was good to go. I will be using them next time I have an appliance breakdown.
Submitted by Stephen Wien on 01/14/2024
Jake arrived promptly after touching base with a phone call. He was courteous, thorough and efficient. He gave his opinion before opening up the washer about the possible problems he could encounter, their resolutions and approximate costs for each. He repeated the process after inspecting it. I will definitely be calling A Step Above in the future for appliance maintenance and repairs. Thank you, Jake!
Submitted by Lora-marie Hébert on 01/09/2024
