Submitted
by Jennifer Miller on 05/15/2019
1 Star Testimonial by Jennifer Miller
We had Epic landscape do the landscape for our new house in July of 2017. We worked with Kendall and I had several call and emails that were never returned. We have a dwarf lilac tree that was put in that is now dead. I tried to reach out to Kendall and was blown off. As usual with him. I call Epic and also left a message and it was never turned. I sent a email to the website and received a call back finally. They sent a girl out to take pictures of the tree. EPIC has now sent me and email saying that tree is not under warranty any longer. It hasn't even been two years. Every other landscaper warrants for two years. They offer to replace it for $400 that is an outrageous price. I would not recommend them they do not stand behind the plants/trees. The communication with the customer is honorable!
Enough is enough!!! Still running mowers and trimmers at 8PM. STOP!!! IM sorry you cant manage your business any better but this is ridiculous!!! Time to pull your head out
Now!!
Submitted by Tom Prewitt on 05/29/2024
We have been customers since 2008. This is the first time we have had problems. Getting the company to respond has been impossible. Came to start up our sprinkler system on 4/16/24. Rep could not find zone 1, said there was an issue on another. I asked him to confirm two areas in yard were covered. Left saying he would have to have his supervisor call because he could not figure out zone 1 and he thought zone 6 had problem. We have called office 6-7 times - no response, no returned phone calls. Unfortunately I paid upfront for this year’s service. We don’t know what has changed but this company went from fabulous to horrific!!!
5/6/24 - continued to call and finally reached Sandra! Explained our situation to Sandra and she made things happen immediately. System was fixed on 5/6/24. Jason was very professional.
Submitted by Debbie Fajkus on 05/07/2024
EPIC continually fails to do the jobs they are contracted to do for the HOA. Mowing and anything lawn care related? Expect you grass to be dead or something to get damaged. Snow removal? Don't count on it getting shoveled in a timely manner. I don't understand how they stay in business or haven't been sued. Pick literally any company except this one.
Submitted by Ian on 01/10/2024
EPIC services my apartment complex in Leawood. Having my car sprayed with grass and having rocks piled up next to it is a regular occurrence. Pics of my car are the morning after getting it back from detailing.
Submitted by Wrcostrat on 04/06/2023
Working with EPIC was a great experience! Met with Carson about what we wanted to have done. Didn't know too much about specific plants but their suggestions and recommendations look fantastic. You can tell they take pride in making everything look perfect and they are very competitively priced. EPIC also has followed up multiple times to ensure we didn't have any further questions, and to make sure the plants are looking healthy. Would definitely recommend them to anyone looking to get landscaping done!
Submitted by Vinnie Clifford on 06/02/2021
We live in Enclave apartment complex and this is how Epic taking care of our yards! First they let it grow in to a jungle and then mowed and leave this wet grass all over the yards! So as a result the good green grass is dead. This company don't value they're customers and absolutely unprofessional. It's totally "Epic" name for a disaster.
Submitted by Elena Larson on 04/14/2020
We are renters and Epic handles the landscaping for our apartment complex. We have tried speaking with our management and asked them to speak with Epic about the muddy mess they continuously have left behind for over a year now. Nothing has been done or changed. I am all for giving a company and the workers the benefit of the doubt, however the fact that this has continued for over a year, maybe more is ridiculous. I don’t know if Epic just doesn’t care because it’s ‘just an apartment’ and we are just renters, but real people live here, real people have to walk through this. I guarantee they wouldn’t create ruts this big in their own personal lawns. Come on guys... you can do better.
Submitted by Sarah Walcher on 07/05/2019
Extremely professional, Very clean. The lawn is always cut perfectly into diamonds on the ground pure green gold, always using stihl tools, only the best for the best. They arrive on trucks with the name of the company and the number on the trucks, the employees all have the name of the company on their shirts and hats, they pick up trash and leftover leaves from trimming, they arrive on site and finish jobs in a orderly and timely manner, very polite and more often than not working diligently. Very organized and very professional and offer said services at reasonable price. Over all, a good company and great people.
Submitted by Joshua Stark on 05/26/2019
