Member Reviews

1 Star Testimonial by Sarah Miller

I was working with a high end remodel company and purchased a beautiful sink from here. No one told me or my designer when we picked it out, how high maintenance it is. You can not leave water sitting in it at all or it leaves water marks. Can’t leave WATER IN A SINK?! So by the time I had moved in, it was already messed up from the plumber installing the faucet and not knowing about the issue. My husband is also sick of wiping it out after each use. He forgot the other night and that long mark is from some soap, that will not come out. I wasted $2K on this sink that I now need to replace after only living in my house for one month.

Submitted by Sarah Miller on Saturday, Nov 18, 2023

KOHLER Signature Store by First Supply

4 Star Testimonial by Stephanie Bonnie

Interesting showroom for Kohler. They use different products to showcase and there are some items on sale but I would say this is more for higher end products and showcase new products and styles. Great place for decorative ideas.

Submitted by Stephanie Bonnie on Saturday, Feb 11, 2023

KOHLER Signature Store by First Supply

5 Star Testimonial by Kaye Smith

Alisha Carter was a delight with whom to work! We ordered a lot from your store after pricing the same items on-line, big box stores, etc. I was surprised that a showroom would be cheaper, but every item was less than I could get elsewhere, and I checked. The only caveat is a 25% restocking fee, which Alisha was clear in explaining. I only ordered when I was sure. I liked the advice on how it would look and function, and the various options. She was able to knowledgeably order all the pieces for the shower assembly/sprayer, as well as the sink faucet and other accessories, all delivered to the house within a few days. I found Alisha responsive, efficient, well-trained and very pleasant. Ask for her.

Submitted by Kaye Smith on Friday, Dec 02, 2022

KOHLER Signature Store by First Supply

5 Star Testimonial by Terrance Bender

We just finishing a remodel of our basement and Alicia was outstanding as she guided us through our options. We had a couple of issues arise that required changes and she was able to accommodate our needs. Kudos to her and the rest of the Kohler team.

Submitted by Terrance Bender on Monday, Aug 15, 2022

KOHLER Signature Store by First Supply

5 Star Testimonial by Neil Ritter

Beth was super helpful! Spent all the time we needed with us. Offered tons of suggestions. Very knowledgable about home design and her product line, a true pro. Made us feel extremely welcome. Highly recommend this store.

Submitted by Neil Ritter on Friday, Jul 08, 2022

KOHLER Signature Store by First Supply

5 Star Testimonial by Linda Dickens

Wow—fast, stunning results and reduced STRESS, thanks to Matt and this store! Three times in a row he found the hottest Kohler faucet designs that all the other retailers were out of, he BEAT everyone else’s price, and each arrived 1 to 3 days later! Personalized service in a shop full of kitchen and bath eye candy—WHO DOES THAT ANYMORE???!!! Thank you Matt and the Leawood Kohler store, and goodbye to Big Boxes and sight unseen online ordering!

Submitted by Linda Dickens on Tuesday, Apr 05, 2022

KOHLER Signature Store by First Supply

5 Star Testimonial by Sky Rhoney

I’d like to respond to the review from Tyler, owner of Pro Guard Home Improvements. I’m the customer he was referring to in his review and though some items were back ordered, he had all the valves needed to start the project within a week. There WAS a slight delay due to Covid but the actual fixtures weren’t even needed for more than 60 days because they couldn’t be installed until after the tile and countertops were finished. Tyler and his team were given diagrams with pictures and dimensions for every fixtures for each individual bathroom and additional installation instructions came with each piece. Unfortunately they didn’t bother to read them because when it came time to install the fixtures they found out they installed all the shower valves incorrectly so the walls behind all 3 showers had to be cut out to reinstall them. What’s worse is the tub was installed too far from the floor mounted tub filler so they had to cut out part of the new heated tile floor as well as the living room ceiling below to move the tub filler. Tyler or his workers stole or threw out several of our Kohler fixtures, one was a shower wand that we had to reorder and there were 4 towel bars 3 robe hooks and a toilet paper holder which will end up costing us over $500 to replace. I would trust very little that Tyler from Pro Guard Home Improvements has to say. Not only did our 3 month project take 6 months to complete, after we moved in and found all the problems, we called Tyler to come back and fix the multiple issues (no insulation replaced above the bathrooms, heated floors not working, cracked tiles, wires cut to the electrical outlets, bad patch in the living room ceiling, etc.) but he says he’s no longer in business. As for Kohler, we have several more bathrooms that we plan to do partial remodels on and we’re so happy with the quality of the Kohler fixtures, tile, our sales rep Beth and Kohler customer service that we’ll definitely be returning to them for future projects. Here are a few pictures showing Tyler‘s shoddy workmanship and also how beautiful our Kohler showers turned out.

Submitted by Sky Rhoney on Friday, Feb 11, 2022

KOHLER Signature Store by First Supply

1 Star Testimonial by Pro Guard Home Improvement

Our rep has been very hands on but the overall kohler performance has resulted in our high end customers finished project being delayed well over a month now. Everything shipped is individual from sink faucets, shower valves, finishes, handles, and things never show up together. It's been an absolute disaster for us who are on a schedule. Do not rely on their ship dates or product availability for your customers and do not start your projects until you receive them because you never know when that may be. Our project with Kohler has not been pleasant at all.

Submitted by Pro Guard Home Improvement on Wednesday, Jul 07, 2021

KOHLER Signature Store by First Supply

5 Star Testimonial by Tim Nelson

We worked with Shelby Tillman on plumbing fixtures for our new home and she was wonderful. Shelby was patient, a good listener, and not afraid to share her design ideas (which we appreciated very much!). We would recommend Shelby and everyone else at this Kohler Signature Store to our friends and family.

Submitted by Tim Nelson on Monday, Jan 28, 2019

KOHLER Signature Store by First Supply

5 Star Testimonial by marla fricke

I love my new bathroom. The quality of the materials and fixtures are excellent . Shawanna has a great eye and will help you zero in on exactly what you want. The showroom is full of gorgeous products and my project turned out even better than I had envisioned.

Submitted by Marla Fricke on Monday, Sep 03, 2018

KOHLER Signature Store by First Supply

5 Star Testimonial by Rich Delaney

I am very pleased with the service I have received from the Kohler Signature Store in Overland Park. Ann Kivett warmly greeted me and listened to my problem. She then provided a great solution, and contacted the main office to get the product I needed. She is the consummate professional, very knowledgeable, and excellent in keeping me informed. If more stores had people like Ann there would be less stress in society and more smiles. An additional bonus was seeing all the new ways to upgrade our home bath, kitchen and wet bar. This is a must see location for anyone interested in obtaining a great modern look for their home.

Submitted by Rich Delaney on Wednesday, Apr 04, 2018

KOHLER Signature Store by First Supply

5 Star Testimonial by B P

This Kohler Signature store by First Supply, has a wonderful showroom that offers ideas/products for both bath and kitchens. I've purchased multiple times from this store without any issue. The entire staff is excellent to work with and is very knowledgeable.

Submitted by B P on Saturday, Mar 17, 2018