Edwards Pool Construction Reviews

Submitted by Michael Aguirre on 11/15/2016

1 Star Review by Michael Aguirre

I am writing this to inform other potential customers of Edwards Pool Construction that they should think seriously before engaging them to help with your pool maintenance.

My relationship with Edwards Pool Construction started when I answered an ad on craigslist for a pool heater. For (1,500.00) I purchased a “new” heater with full warranty I was told. It had been installed but the previous owner was unable to use it as he did not pay what he owed I was told so Edwards removed it and sold it again. At that time I also had them open the pool. Once the heater was installed they informed me I needed a new liner and pool light. I trusted them and they replaced them both (3,500.00) there was an issue with a big crease from when they initially installed the liner. The 1st day I noticed it and called them about it. They said the pool would need to be re-drained, the crease adjusted and the pool filled up a second time. That gets expensive. They said they could fix it when they closed the pool after the season, assuring me that the crease would not be a problem.

At that time they also replaced several covers on the electrical pool equipment. It rained shortly thereafter and when I investigated I found that one of the covers had not been fully secured. I took a picture and sent it to them and was promptly argued with that “nope, not their fault, it was already like that”. Funny thing is I have lived here for 4 years and until I had them replace the electrical outlet covers I never once had any issues and it has rained many times and quite heavily at that. I hired someone else to replace the covers properly and left it at that. That was at the beginning of April 2016.

In July I began having trouble with my pool cover closing, it was only 3 years old so I paid them to come out and fix it. They did so, charged me and left. At that time I pointed out that the liner had begun to come away from the wall. I had them fix that too.
In August it was doing the same thing again. They informed me all of a sudden that now it needed to be completely replaced. Again, I trusted them, saved up the money and paid to have the cover replaced in early October. (2,986.47)

Well guess what immediately started happening? You guessed it, the new cover had the same issues as the old cover. They came out again to “troubleshoot the issues” and their answer? It’s my concretes fault. The deck is all of a sudden “off”. I had trouble swallowing this answer but agreed to schedule an appointment for them to come out and get an estimate to “fix” the concrete. They made the appointment but never showed up and never even called.
I have called the owner multiple times at his contact number which is still the number on the web. I have texted him every single day for 9 days and he refuses to respond. No I am stuck with a new cover doing exactly what the old cover was doing. Not a peep from Edwards Pool Construction.

My question is simple. If it is the concrete that is causing the cover problems, how did that all of a sudden change in a week? I would be of the inclination that the concrete did not suddenly change in a week. Either they were wrong the first time about needing a new cover and should have fixed the concrete then or they were right about the cover but sold me a defective cover or installed it incorrectly. Either way they refuse to even communicate with me about this.

I have no choice left but to file in small claims court, which I will do tomorrow and keep you posted, to make them either fix it or giver me my money back. Not exactly how I wanted to spend my holiday season. I wasted 9,000.00 and still have an unreliable pool.

The following picture is how they told me to deal with it, by never fully opening the cover. Sounds legit right?

Thanks for nothing Edwards Pool Construction.