Submitted
by Cory on 08/24/2018
5 Star Testimonial by Cory
Excellent. Throughout the entire process, from the design stages all the way through installation, we could not be more pleased. Josh and the entire team was very pleasant, professional, and put together an great product. Ultimately, we loved the experience and would recommend Josh to anyone building or renovating.
I took off work for these appointments. No call no show twice from Josh Barnes to take simple measurements for one bathroom shelf to cover the edge of a tub. I really didn’t even need them to come by. I gave them schematic of what I wanted cut. I expressed two week timeline for this quartz to be cut and was assured it could easily be done. Now the final pieces of my bathroom remodel won’t be finished before family is coming to visit. Which keeps my shower from being functional. I will not be using this company ever. Have some integrity for the sake of your customers at least. Very unprofessional and rude. Blatant disregard for others people’s time.
Submitted by Brandon Heitz on 04/22/2024
We recently had the pleasure of working with Granite Center on a bathroom remodel, and we are happy with the results. From the outset, they promised 100% customer satisfaction and they delivered on that commitment with flying colors.
The project was guaranteed to meet the highest standards, and Granite Center proved their dedication to excellence throughout the entire process. What impressed us the most was their positive approach to an unforeseen change of the original general contractor and how a delay would not be in our best interests. In fact, they were so eager to maintain their reputation for quality work that they provided a full refund, demonstrating their commitment to customer satisfaction.
Throughout the project, we had the pleasure of working closely with Josh Barnes. He was not only easy to communicate with but also proactive in addressing any concerns or questions we had. It's rare to find someone so dedicated to ensuring the customer's satisfaction, and Josh went above and beyond to make sure we were happy with the results.
Our satisfaction with the bathroom remodel exceeded our expectations, and we owe it to the professionalism and commitment to excellence demonstrated by Granite Center and their team.
Submitted by Rose Blaszak on 11/20/2023
Update: we still haven’t heard from them to schedule an appointment. These people are a joke. I would NOT recommend them to my worst enemy.
Update: We received a call from Elegant Home Design about a month ago concerning the review I gave them. He said he would schedule an appointment for someone to come and make the needed repairs. Needless to say we haven’t heard anything else from him. And no repairs have been done. Very disappointed customer.
The bad experience started on the first day of flooring installation and got worse. A job that should have taken 4-5 days took 4 weeks. We have some places that need to be repaired because the guy put in broken flooring. We told the owner but have yet to get a response. I would not recommend this place to anyone.
Submitted by Rita Cloum on 09/29/2023
Started the process of remodel in October. After having issues I'd reliability of workers and the company finally got done in April mixed up orders, nobody showing up to work, coordination issues. Had flooring issues since the start but was told it's the way the floor is. Nope. It's because when air duct was closed the subfloor wasn't replaced as one piece. So now the floor has dips. I have emailed Josh many times about this and always get the same reply, "I'll send my flooring guy out". Nobody ever shows. Now my cabinet is separated in the corner at the ceiling. Asked to have that fixed. Same reply, "I'll send a guy". Still nothing here. Love my kitchen but the process was awful. Never will I use them again.
Submitted by Kerry on 07/13/2023
Very disappointed in the service with this company. They installed our granite 8 years ago. The seams cracked, so we reached out to have it serviced and fixed to look nice again. They didn’t call back and claimed they emailed me but never did. So I emailed them, called 3 weeks ago, followed up a week later and they never reached back out. We had someone else take care of it and they did a great job. We also found where they cut our granite wrong and the stone is not flush on one side of our island. A simple call to tell me they can’t do the repairs would have been the professional thing to do.
Submitted by Anne Ballard on 01/23/2023
I recently had the flooring in my home and bathroom remodeled by Elegant Home Design. They're located inside The Granite Center in Radcliff. They did a great job and their contractors were very professional and always cleaned up prior to leaving each day. Jeremiah, who managed the work and all contractors involved, went above and beyond to ensure every aspect of the remodel went as smoothly as possible. I'd also like to point out that the plumbers from Bee's Plumbing in Louisville were topnotch and did a wonderful job. I'd recommend them to anyone needing a plumber however big or small the job.
Submitted by Steve Simpkins (slider) on 10/26/2021
I just got a bathroom counter installed. It is beautiful and the workmanship is perfect. I have to say that Ricky who leads the installation team is possibly the most competent and pleasant workman I have ever encountered. He did a perfect job from beginning to end.
Submitted by Elizabeth Henderson on 12/31/2019
My wife and I purchased granite counter tops for our kitchen remodel from the Granite Center. They broke the granite during the install so it had to be seamed to a second piece of granite of a different thickness. This left the surface uneven. There is also a second seam in an area over top of the dishwasher. Also, they sold us an inferior kitchen sink which was not properly installed. VERY POOR WORKMANSHIP! We won't be back.
Submitted by Robert Mcdowell on 11/21/2018
Excellent service, friendly, great selection of granite and quartz, best prices we found around Hardin county, very pleased all around
Ricky and Austin were excellent at installing our new quartz top and sink, very professional, went above and beyond our expectations, thank you
Submitted by Jennie Buis on 09/14/2018
Everything from Elegant Home Design was above and beyond most businesses I've worked with in years. The staff was friendly and courteous, they are happy to work with you on a budget, and they call in advance of coming to your home whether to measure or install. I'll very likely look to them when it comes time for our kitchen remodel. They are the best, hands down.
Submitted by Lg Hershey on 07/11/2018
Had granite countertops installed. Great service and great price. Very easy process.
Submitted by Paul Dries on 06/26/2018
The Granite Centre went above and beyond when they were doing our counter tops. We loved you guys so much we actually just recommended you to someone at Home Depot. Thanks for doing such great work!
Submitted by Fran Knapp on 08/05/2015
They're willing to help you design and build anything while still remaining within your desired budget. They were just as excited as we were to see our kitchen come to life. The installers were very professional and courteous and went the extra mile to insure that everything was perfect before they finished the job. I would use them again in a heartbeat!
Submitted by Jordan Sims on 01/15/2015
My husband and I hired The Granite Centre to install hardwood floor throughout our home and love the finished product. Looks great!
Submitted by Sandy Maddox on 07/25/2014
