Amazing Windows & Doors Reviews

Submitted by Sonia Savio on 03/15/2022

1 Star Testimonial by Sonia Savio

I ordered a window through this company. We signed the paperwork and were told it would take up to 22 weeks to receive our product. After a month I called to inquire as to the progress of our window's arrival, the desk manager, Bev said she would call me back. I never heard back. I called two more times over the next two months and the same response was given with no call back. Skip to 3.5 months after we thought our order had been placed. It wasn't. I finally got in touch with the owner/manager, John, who then refused to take any responsibility for the issue. John claimed that the order was never placed due to a lack of initial payment. Instead of calling to complete the payment and resolve the issue, the order sat dormant. And because the order was dormant, the cost of the window had increased. So, even though I had called Bev several times to request communication To myself or my contractor on the status of my order, not once was any action made by this company to see it through. To make matters so much worse, I never once got an apology, John was consistently condescending to me on the phone and made no accommodations to come to a fair resolution.