Submitted
by R. V. on 12/10/2022
5 Star Testimonial by R. V.
Great Experience. Duris was my salesman and went over many different choices with me and helped me decide what I wanted, very impressive young man. He did not try to intimidate me to buy something that I didn’t need, which is hard to come across now. When the door came in, one of the other salesman, Johnny, called me and set up a date. Duris and David came out and installed the garage door system and I was very pleased with the end result. They did a great job from the original call to final install, and I will definitely reccomend to anyone in need of a garage door. Thanks!
I paid a non refundable fee of $130 to have a tech come out and diagnose an issue. He gave me two choices: a repair for $50 or a replacement for $450. I chose the repair. When I called to schedule the salesman said the repair was NOT an option and the only one was the replacement. Then tried to upsell me on a warranty. Why did i pay a fee for a so called professional? I was informed he didn't know what he was doing. What? Total rip off. They offered no apology and actually argued with me. Beware, bad business practices.
Submitted by A C on 07/09/2024
AAA+++ Great pricing and service. Kind and professional service.
For both the estimate and the repair they 1) called when they said they would, 2) came when they said they would, 3) did the job they quoted, and, 4) charged what they quoted.
Another company tried to tell me I needed an entirely new door with all the hardware. Hollywood Door immediately told me I only needed repairs for a fraction of the price the other company quoted for a new door.
They also installed a new opener with remote for considerably less than the other company quoted.
Based on my experience, I highly recommend Hollywood Door.
Submitted by Just Looking on 04/27/2024
We bought gas logs a number of years ago, and Hollywood Door has been great about support (even when we left batteries in the remote sensor for almost a year). Duris just fixed the garage door for $200 when another company told me it couldn’t be repaired (and recommended a new $3500 garage door).
Submitted by Christina Carroll on 07/27/2023
Great experience. Duris is extremely knowledgeable of garage door openers and accessories. He was familiar with the problem I was experiencing with my Genie opener, and sold me two LiftMaster 98022 wall mount openers which rectified the issue. Duris installed my new LiftMaster openers, keypads, led lights, and wall switches within the same week that I purchased the units from Hollywood Door. My needs for quick service, industry knowledge, and professionalism were all satisfied. Highly recommend.
Submitted by Zachary St.pierre on 06/29/2023
Great customer service. Had the best quoted price, quick installation, and quick to get back with me when I needed help.
Submitted by Tori Robert on 05/16/2023
Giving 1 star but actually deserves 0 stars. Terrible customer service and follow-through from start to finish. After about 6 months (maybe longer) of unproductive back and forth, the plumber finally arrives to say the unit we bought to replace our indoor fireplace won't work. This is after another tech came out, said it would, and recommended we purchase the unit. The unit came in and it took repeated calls to get them to get their installation plumber out to then tell me it won't work. I certainly hope they're better at garage doors, if not, they should close up shop and do something else.
Submitted by Jeff Wickliffe on 05/17/2021
Incredible place, people, and service! I backed into my garage door last weekend and knocked the door off track. I called a different repair company and they sent someone out (5 days later). Their tech said it would be $1700 and there was nothing more they could do & that I needed a new door. I called Hollywood for a second opinion. They sent someone out less than 24 hours after I called them. The service man fixed my door so I could use it temporarily. All in all I did have to replace my door but Hollywood was so much more client-friendly. Their price was so much more reasonable. $859 to remove and replace my door! Definitely will recommend them to anyone who ever needs garage doors to be fixed! They were able to schedule me for the new door installation within the week!
Submitted by Stephanie Bossier on 05/22/2020
If you need an overhead door repaired, call Hollywood. Prompt attention, excellent and compassionate service. None of those excessive charges by the minute and credit card info required to schedule an appointment. Thanks Cathy for assuring.me that a tech would secure.my door for the night. Aaron my technician was knowledgeable, professional and courteous. What appeared to be a disaster about to crash, was handled with skill and competence. I expected him to close and secure the door for the night and return the next day, but he was able to do a total repair.
I highly recommend him for your service needs. OUTSTANDING JOB!!
Submitted by Brenda Williams on 10/29/2018
