Submitted
by AshleyK on 06/14/2024
5 Star Testimonial by AshleyK
My husband and I have been having some issues with the air conditioning in our condo and have not been happy with previous HVAC companies that we have used. We saw EHC has good reviews so we took a risk and scheduled an appointment for them to come look at our system. We were happy to get an appointment within a few days of calling them. We honestly didn't expect much because we figured we would be let down by yet another HVAC company. Wow were we wrong! Molly and Connor (hopefully I spelled that write) came during the scheduled time and were so kind and immensely helpful. Molly is ridiculously knowledgeable! She was able to pinpoint a likely cause for our issue (something no one else has been able to do), went through the estimate in detail, and was happy to answer every question we had. We learned a lot about our system and how it worked from her. After talking it over with my husband, we decided to move forward with the work as we felt the pricing on the estimate was fair. We knew we wanted Molly and Connor to do the work because we had such a great experience with them the first time. My husband's work schedule can be kind of finicky so he only had two days in the next few weeks that could work for us so that he could be present while they were here. After speaking with Edward (so friendly and helpful every time we spoke with him), their schedule was booked those days but they were going to see if there was anything they could move around to make it work. Within a day, they let us know that they maneuvered some things around so Molly and Connor could do the work...let me tell you, we were impressed!! Within a few days, they were here doing the work. They arrived on time and were just so friendly. We have a 2 year old toddler who has a specific nap schedule and unfortunately her crib blocks the air handler. They were able to work around her schedule so they could keep working outside and allow her to nap during her regular time. As a mom, that kind of flexibility is a huge blessing!! They were also so sweet to our daughter who was so intrigued by them! After running some diagnostics, Molly was able to take something off our estimate that wasn't necessary which was awesome. It's nice to know they don't do extra things just to make the company extra money. We even got a 3.2% discount for paying with a virtual check, every penny counts so we appreciate they do that. Before they even left our house we were starting to see the effects of the work they did and by the next day it was so clearly apparent! We had to turn our thermostat up a little because our system is cooling SO WELL!! We honestly had the BEST experience with EHC that we have ever had with a cooling company. They will absolutely be our go to company from now on and the only company we would ever recommend to anyone. Thank you Molly and Connor! You guys are so awesome!!
Recently had EHC work on HVAC and they were great! I appreciate the transparent pricing and easy scheduling. Molly, Connor, and Thomas were seriously great! They were friendly, professional, and patient with all my questions.
Submitted by Peggy Chu on 05/24/2024
We have consistently had the most professional, timely, and positive service experiences with EHC. Molly, Connor, and Thomas have been a pleasure to work with.
Submitted by Kristen Baker on 04/04/2024
As usual, Jim B was efficient and friendly, taking the time to ask how we've been, and is a great representative of your company.
Submitted by College Club Of Boston on 03/28/2024
We have had excellent service with EHC responding quickly to our needs and having Thomas' and James' expertise solve a tricky electrical problem. You are terrific!
Submitted by Danielle Toth on 03/11/2024
Sharing my review so that I might save others from my bad experience this week with EHC.
+ EHC charges a $60 "estimate fee" which can be applied toward work you contract for.
+ Technician was an hour late to the first appointment of the day at 8AM - a block I picked so that I could plan for the time. Tech called me at 8:02 to say he was on his way and would arrive in 30 minutes. 15-20 minutes of the delay was him standing outside my building talking on the phone. When I asked him why he was so late, he lied to me and said that traffic/parking was bad. In my experience, if a company will lie about small things, they will lie about big things.
+ Technician seemed knowledgeable and gave me a quote for maintenance on two furnaces and a quote to install two smart thermostats. He spent time on the phone reviewing the quote with a supervisor before presenting it to me.
+ The quote to install two smart thermostats (I already have a common wire - this is a straightforward job) was $1405.88. I asked him if he was sure - I asked him if he could check again. I asked if it included the devices. Tech assured me this was all correct. Later that morning the tech called back to say he made a mistake, and that he did quote me a price that included the thermostats. New quote to install two smart thermostats, but now with "NO WARRANTY PROVIDED" was $763.90.
+ The second quote for maintenance (no repairs) on two furnaces was $692.64.
By this time, I lost all confidence that the quotes were accurate and decided to move on.
So, in the end, they were late, they lied to me, and they presented inaccurate and very high quotes. I paid EHC the $60 "estimate fee" that I agreed to pay, and think that I escaped a bad situation pretty inexpensively. I hope that my review saves you $60 or more in the future.
Submitted by Dan Boxwell on 11/04/2023
Everyone at EHC has been great to work with. I called on a Monday and have had multiple issues addressed within the week, with clear communication throughout the booking process. My technician Colton was excellent - he explained everything plainly and thoroughly, answered all of my questions, and got the job done in a timely and professional manner. Recommend EHC to anyone in the Boston area!
Submitted by Jenna Deluca on 08/17/2023
James came out to install recessed lighting and a switch for us. They came out to give us a quote the next day and to work the following week. They were very professional and super courteous (trying hard not to wake our sleeping toddler). The work was done well, we would definitely use them again.
Submitted by Jessica Grauer on 12/31/2022
This was the second time we’ve hired JB Pride and again James was fantastic! He assessed all of the outlets we wanted to replace and some meter readings for a thermostat in our bathroom and gave us a really reasonable quote. He did an excellent job of explaining everything that he was going to do.
He took meticulous care in keeping his work area’s clean and tidy. He also took the time to take a look at our electrical panel to make sure everything in there looked good.
I would highly recommend JB Pride to anyone looking to have electrical work done in their home.
Submitted by Michael Hagan on 03/21/2019
