Submitted
by H Robertson on 08/05/2024
1 Star Testimonial by H Robertson
We have used this company for 2 moves. The first move was great so we used them again without hesitation. The second move was a complete diaster due to the how ill prepared our movers were. First, they showed up hours late. They said it was due to traffic however we overheard there was an issue with getting a truck. It appears this company rents out trucks the day of your move. They showed up with a much smaller truck that was unable to accommodate all of our belongings. The movers did not understand basic instructions such as left versus right and at the end rudely demanded a tip as I was trying to write out the check. I have contacted this company and they have yet to contact me back. I will also be filing a complaint with the BBB. We had ro rent a U Haul because these movers were not prepared for our move!
UPDATE: I was contacted after leaving this review by Kenny and he was able to refund my the cost of the U Haul. Thank you, Kenny! I do appreciate they gave us that money back however cannot change this review due to how the team completely butchered our move. It's important potential customers have access to accurate reviews so they can make an informed decision.
Two movers were assigned to help me move out of my home. They were friendly, punctual, efficient and even indulged my requests. They helped me pack and I couldn’t believe how they made everything fit into 1 truck. It was like magic. They even helped me move things into storage after. It was a big move and took an entire day, but this was well worth it. The smoothest move I’ve had so far. 5 out 5 stars, would recommend.
Submitted by Ramzi Adil on 07/25/2024
Not sure if these 5-star reviews were paid. The mover didn’t communicate thoroughly about surcharge applied to furniture disposal (even for same-building disposal). Move consultant and manager provide inconsistent narratives - manager was super vague about arrival time of interstate moving in the afternoon. What does “first thing in the morning delivery” even mean: 1am? 8am? The ETA changed several times from 3pm to “almost there at 3:15” to 4:30pm…
Submitted by Lu Ye on 07/01/2024
Vee and Alex are excellent movers! They worked consistently and only had a 15 minute break in the seven and a half hour moving job. They were cordial and professional in their approach and delivered all our possessions in perfect condition.
Submitted by Elly Nyamwaya on 06/14/2024
Vee and Alex did an excellent job! They worked quickly, efficiently, were friendly, and professional. The entire process was handled exactly the way we needed to make our move successful and stress free. We highly recommend AOA moving! Thank you Vee and Alex!!!
Submitted by Chris on 06/02/2024
They were amazing ! Greg was great with communication before his arrival. They wrapped all the furniture and were so quick to move me! I was very anxious about the move and he made me feel at ease throughout the whole move . I was moving into storage and they were able to figure out how to make it all fit. Highly recommend them for moving .
Submitted by Erin Foley on 05/18/2024
AMAZING! This was the first time I every used a moving service after moving 7 times in my life… Greg and Sam were amazing, they were very appreciative when I wanted to help keep thing running smoothly. They were also very efficient and friendly.. I would request them when moving across the country!!!
Submitted by Scott Camacho on 04/28/2024
