Member Reviews

5 Star Review by Nancy Glazer Pearl

New Chapter HI Services painted the downstairs interior of our Melrose 1950s Cape style home. Romeo with customer service was excellent - from beginning to end checking in, turning around change orders and constant communication. Vicki helped me choose the perfect Benjamin Moore colors for the walls and trim. Her team was meticulous - we had just had our floors refinished and they took extra care to paper and tape the floor surfaces. Their attention to detail was great. The ceilings, detailed crown molding and multiple closets look brand new. The team was on time, fast and fun to have around. Would highly recommend NCHI.

Submitted by Nancy Glazer Pearl on Wednesday, Jul 26, 2023

New Chapter Home Improvement

5 Star Review by Theodore Lund

In the past three months, I've had occasion to use NCHI to remodel a bathroom and to do the interior restoration work following installation of a number of skylights in two different rooms. I also used NCHI to repaint our first floor tenant's unit several years ago. In each case, Vicki Gray and her team gave and stuck to a reasonable estimate for the scope of work, showed up to start the job on time and each day, did excellent work and completed the work within the estimated time frame. Their responsiveness and flexibility particularly impressed me in connection with the interior work done for the skylights as the skylight work itself had several setbacks moving the start date for the interior work on several occasions but Vicki and her team accommodated us each time. The team at NCHI is unfailingly polite and are solid communicators. I highly recommend NCHI.

Submitted by Theodore Lund on Tuesday, Jan 03, 2023

New Chapter Home Improvement

1 Star Review by Antoni Wolynski

I had serious issues even though I *wasn't* able to use this business (aside from getting measurements and inspections for a quote from Vicki, who was easy to talk to and seemed professional). I get an email soon that a quote should be ready in 2-3 business days. I don't hear from them for a while, and (THIS IS NOT THEIR FAULT, DESPITE OTHER ISSUES I WILL LIST) it turned out the plumber I hired just ghosted us (A&K Plumbing from Revere DON'T use them ever unless its life or death) and wouldn't communicate with New Chapter, so they couldn't make a quote. It wasn't a huge issue, so I hired a more professional plumber at HER Plumbing in Brighton, and they gave me a new plumbing quote very quickly - but it was only good for TWENTY days (after that, due to inflation and supply issues among other reasons, the materials get more expensive the longer you wait). When I sent in this second, PROFESSIONAL, LEGITIMATE quote in *mid-NOVEMBER*, I was sent another email that it would be done in 2-3 business days. I never received a quote. I called and emailed New Chapter before the twenty day limit I was given to maintain the quote price given by HER Plumbing. about *3 days* before the 20 day limit ended, on *December 1st*, ROMEO L. sent me a half-hearted email stating "I hope all is well. I do apologize because we do not have the capability in performing your project now because our tiler is no longer working with us." And that was it. I had no time to hire a new carpenter in time for the 20 days and it will COST ME MORE after WASTING MY TIME and NOT RESPONDING TO ME (ESPECIALLY NOT IN TIME!). They had canceled my project without even telling me. When I confronted them about this I told them aside from the first plumber that ceased contact, which could have delayed them a bit which was excusable, there was no excuse for their delay in telling me the reality of the situation and that I needed to find a new carpenter asap, in fact well before ROMEO L decided to finally email me back. I am very disappointed, as they were recommended to me by friends in a similar building in Cambridge where they seemingly did a good job. When I told my friends about what New Chapter had done, they were shocked but also mentioned another friend they recommended New Chapter to recently who was also *very* unsatisfied. DO NOT HIRE THIS COMPANY RIGHT NOW, ESPECIALLY IF IT IS URGENT. Clearly there have been some recent and serious changes or set-backs at this company, I have been trying now 15 months to get my bathroom repaired and I have to go and get carpenter estimates (from multiple people! which will also cost me some money!) for the third time in the past year alone. I am so tired of dealing with unprofessional plumbers, carpenters, contractors, etc. in this city. How am I going to get back the extra money I will lose because I had to wait for new chapter to even remember I existed and remember to tell me they canceled my project. Inexcusable behavior, and I am not only unsatisfied as a customer but personally offended, the way they made everything seem like it was OK until the absolute last and worst possible moment.

Submitted by Antoni Wolynski on Tuesday, Dec 06, 2022