Submitted
by Francisco Rodriguez on 08/16/2023
5 Star Testimonial by Francisco Rodriguez
I can't find the right words to describe our overall excellent experience with Universal Roofing. We had severe tree damage during a recent storm, the tree branches broke our roof and got into one of our bedrooms. Water started pouring inside the house! Their emergency service arrived in less than 30 mins and jump right into action to board and tarp the roof. They also connected with an emergency tree company to remove all the trees from the roof. Leo not only was extremely professional but he was very compassionate given our situation. We decided to have them fix and replace the entire roof, given their quality and reputation. They did an outstanding job and finished the job ahead of schedule with impressive results. All of their personnel were courteous and friendly. I just can't recommend them enough. It is very hard to find reputable and trustworthy companies like Universal Roofing, especially during stressful emergencies, we are so lucky we found them! Highly recommended!
I have always been scared to get stiff by contractors. However, from the moment I met Leo I knew he was a great guy and had a great company. He was direct in every approach and I really appreciate that attitude in business. He explained me everything that his team will perform and absolutely realistic about the time frame and job itself. He delivered on time and with realistic approach. Every communication was professional with touch of friendliness. My house has never looked this good before. I don’t have the photo atm because I have to be away however the photo will tv along soon. Thank you Leo and the team.
Submitted by Santosh Dahal on 06/21/2024
Universal Roofing is TOP NOTCH!
Let me preface that I am a certified roofing expert and have been in the residential construction and insurance industry for 19 years. We hired Leandro and Universal Roofing for a hybrid standing seam metal, and architectural shingled roof on our lake house in 2024. From the very moment I met Leandro, he outshined any other roofing company I met. His excellent communication (huge pet peeve of mine) and knowledge about roofs is unmatched. He knows how important it is for a roof to breathe, and how important it is to divert the water away from the backsides of your chimney. The importance of flashings and counter-flashings. Listen to the man! He knows what he's talking about. He and his guys are kind, understanding, professional, and courteous. They did a remarkable job cleaning up after the roof had been removed. Our job took a few days, because of the intricacies of how I envisioned the hybrid metal/shingle roof. They cleaned up at the end of each day, as if they weren't even there. We had them build an eyebrow roof overhang in the front of the house and it is EXACTLY what we wanted. We couldn't be happier!!! I HIGHLY recommend Universal Roofing if you want to hire a roofer with extensive knowledge in the trade, that will exceed expectations! Hire them for the knowledge, the quality of the products used, the care taken, for excellent communication and the craftsmanship. You won't regret it.
Submitted by Thebetterhomeowner on 06/17/2024
Leo and his team replaced our roof this winter after one of the big rainstorms this year left us with a leaky old roof.
Leo was very communicative about timeline and had the roof replaced quickly given the constraints of weather etc. Since the roof was replaced in the winter, Leo and his team stopped by a couple times to see how to roof was settling in. This spring, he did a little more work on it to make sure everything was laying as it should, all with no additional cost as it falls under their workmanship warranty.
I would highly recommend Universal to anyone looking to have their roof replaced/repaired. Leo is professional, timely, and his team produces great work. We are very happy with our new roof!
Submitted by Silvia Roma on 05/28/2024
Leo and team did a great job on a small roof leak close to my chimney. Another company repaired the same spot six years ago by applying sealant and adjusting existing flashing. Ultimately it gave away. Leo and team did substantially better job by building out the whole area with new flash, shingles and new trim. Overall looks good and really happy with it. I can tell it will last long.
Submitted by Ivan Simeonoveer46 on 05/24/2024
Universal roofing replaced my duplex roof a 10 months ago. They spent 2-3 days as the project was big and cost around 35,000$.
Leo, the owner, was very nice at the beginning. At that time, I owned 1 half of the duplex and builder owned the other half. The builder hired Leo and I approved it. I spoke to him and he seemed very nice and professional and promised a 10-year warranty on any issues in the roof. Unfortunately, like many other contractors, when something goes wrong, even if small, their nice attitude changes quickly.
When the finished the roof, my gutters were in a very bad shape from resting the ladders on them while the roofing crew went up and down. I took some pictures and sent them to Leo and he immediately got very defensive and told me they were always like that. He said he had pictures to prove that and I said I also had pictures and sent to him. He did not produce any pictures. Then, he came back saying that the builder did not ask him to replace any gutters. He stopped picking up my calls, so I had to go through the builder. The builder asked Leo to fix the gutters so he sent his gutter guy and told me he will only replace 2 gutters. I explained that all the damaged gutters were their fault, but he refused to fix them. When his gutters guy finished replacing the 2 gutters, Leo offered to fix the rest for a charge, which I had to accept as I was out of town. When I came back, I looked at the new gutters and one of them had a missing gutter guard. I called Leo and he got very defensive again, and told me that this is not his guy's fault! I told him it was him who replaced the gutter but he declined to help and stopped picking up my calls. I had to pay a gutter company to come place a gutter guard on the missing gutter.
After some windy days here, I saw some shingle pieces around the house (look at the picture). I call Leo to check if this normal, and of course he does not pick up my calls. I had to call another company and pay them to inspect the roof.
I would highly recommend you avoid this place at all costs. Once you have a problem, you will not get help and will have to hire other people and pay them to fix any issues.
If Leo decides to be a good and professional person and call me back to make things right, I will take down the review. If not, I will keep it and peruse further resolution.
House issues is a very stressful thing, especially with work, family, kids, etc. and the last thing you need is this headache.
Submitted by A J on 03/27/2024
We needed our shed’s roof replaced and had been looking for the roofer to get it done for 6 weeks. Luckily, we found Universal Roofing on the Google map and chatted with them. They sent people over within 2 hours and got it done within 2.5 hours. We love that they do look out for little jobs too. Since its summer, we are sure they had bigger jobs in process, but took the time to take care if us. We love it and our neighbors do too, they will get more business from our neighborhood for sure.
Submitted by Kira R Cook on 08/16/2023
Better than on time. Was 2-3 weeks early!! Very happy with the work. I plan on leaving the sign up for as long as as long as possible.
Thank you so much. Prices were fair and they cleaned up the entire year when finished.
Would love to leave move of if a love note ??
Submitted by Sara Turner on 08/04/2023
Too impressed with the speed and efficiency of this installation. There is no one better. The crew arrived at 7AM and left at 8PM making sure my roof was sealed. Every movement was with purpose and complete focus. As you know this is a messy job, I had (3) layers of shingles that needed to be removed..........cleanup was throughout the day until finished.
The Salesman, Leo Costa, was in constant communication throughout the process. He provided a competitive detailed quote. A Great guy..........trusting and honest to work with.
Submitted by Peter Turner on 04/19/2023
