Submitted
by Adam Chmielewski on 04/12/2024
5 Star Review by Adam Chmielewski
New HE boiler install with Paul and Basnett went great, the install looks very clean and took less time than I expected despite working in the rain. The whole crew was friendly and knowledgeable. Paul kept me up to date on progress, answered all my questions, and helped walk me through the setup process.
I also appreciated how Basnett helped with the whole Mass Save HEAT loan and rebate process. Initial consultation with Anthony was great too, lots of information and he offered some options that no other company even mentioned. Even with those options, price was reasonable and in line or better than other quotes. Very positive and professional experience all around.
We had a minor bathroom emergency and Basnett Plumbing was one of 4 companies I contacted, they were the only ones who went out of their way to fit us into the schedule within 2 days! They realized that in the great scheme of things it may not have been an end all emergency but to us it was!! Wayne was prompt, concise and extremely pleasant! I would highly recommend Basnett plumbing!
Submitted by Amy Daly on 07/09/2024
I was very pleased with the service provided by Wayne Lambert and another tech working with him. Both were professional and pleasant to speak with. They clearly described the issues they were dealing with on my water heating system, and outlined the options available to me for long-term maintenance. I’d work with them again and would definitely recommend them to others.
Submitted by Brian Ketchum on 07/07/2024
We are so pleased with the service and installation of our new AC system. The whole crew from the consult through the entire job was very professional and friendly - it was a huge project over several days, and their dedication to do it right and timely is very much appreciated. Thank you Anthony, Sam, Josh, Zach, Gabe, Calvin & Paul!
Submitted by Kristin Montemagno on 06/30/2024
We have called Basnett for various services over the years, most recently for a furnace replacement—we highly recommend them.
Anthony and Zach were absolutely wonderful to work with—professional, efficient, and just the nicest people imaginable. They took the time to explain everything to us and their attention to detail and dedication to quality are truly impressive.
From start to finish, the process was seamless. They are always punctual and respectful of our home- even putting on foot covers.
While we weren't exactly excited to spend money on a new furnace when ours was only 11 years old, their people made the process painless. All around, a great team to work with.
Submitted by Erica Greany on 06/14/2024
We had very professional and punctual service from the Basnett staff from the initial home visit by Anthony Kent, through the entire install of a new heat-pump water heater two days later. The electrician (Joe and Nick) and plumbing (Sam and Josh) teams that worked together for the afternoon-long job did a complete removal and install and cleanup very efficiently and seamlessly. Happy to recommend Basnett for you home plumbing and heating needs.
Submitted by Brad Winn on 05/19/2024
The Basnett team is amazing! Today they installed a new bathroom faucet and updated the plumbing. This was a difficult job as the pedestal sink had to be removed. The Basnett team delivered as expected! It looks amazing.
Submitted by Mike Spiers on 05/10/2024
We had a great experience with Basnett. Our 24 year old basement zone Trane XE90 finally gave up the ghost. When I called Basnett, Madeleine in the scheduling department was very helpful and friendly. Senior Technician Jay Agnew came over within an hour or so, and diagnosed the multiple issues with our gas furnace. When we mutually determined that it was not the best or safest course of action to repair the furnace, Jay quickly put us in contact with Anthony Kent who came over and gave us all the options for replacing our system. There was no "hard sell" or pressure to spend more than we needed to. Just an expert and honest evaluation of our options and what incentives are available through the state for the replacement equipment. We were so impressed that we have decided to go with them installing new heat pumps and gas furnaces for both zones in the house. Basnett is a family owned business that actually cares about their neighbors, which is a rarity when so many HVAC companies in MA are getting consolidated by investment companies. Highly recommended for their service, pricing, responsiveness and the quality of their employees.
Submitted by Paul Hathaway on 03/11/2024
Called this morning to repair a leaky toilet, and am happy I chose to have a new toilet installed by the nicest technician ever, this is a company totally focused on customer needs, and gets the job done quickly. The technician took a photo of the crack in my toilet caused by a local unlicensed tech.
Yesterday, I had a dual-duct heating/AC unit installed in my bedroom. I initially spoke to Anthony about the details of the unit and cost; he said there would be veterans benefits, and no interest financing. Nancy from his office called after my discussion with Anthony to arrange the financing details and unit installation. The process was seamless from discussion to installation.
Yesterday, Roger Morse and a young and eager crew of technicians began work. Everyone knew what they were doing; those who came in my home put boot covers on (much appreciated); the unit was up and running within 3 hours. Roger reviewed the system operational details with me before leaving.
Today Anthony came by to deliver a gift basket full of goodies, much appreciated, and to make sure that I am satisfied with the equipment installed and happy with how it operates.
Roger Morse also came by to install the air filter for the bedroom dual duct system. It turned out to be quite a job to connect all the wiring, but the end result is I have an energy efficient home.
All electric, no fossil fuel footprint, and I thank Basnett Plumbing for helping me with that goal!
I highly recommend Basnett Plumbing for any and all plumbing, heating, electrical, and AC work in your home. They are flexible, professional and great to work with on any project, small or large.
Submitted by Paul Mccarthy on 01/31/2024
