Submitted
on 01/11/2024
5 Star Review by
Abend is great - I've used them several times and have always been pleased with their responsiveness and quality of work. Dustin handled the job today quickly and took the time to answer all my questions, helping me better understand the plumbing workings in my kitchen. Super nice and knowledgeable, and best of all the job was much less expensive than I feared!
Abend was able to schedule an appointment for the same day to check out our sump pump issue -- during a rainy spring when I know they had to be getting tons of calls for drainage issues.
Dustin arrived early (after calling to check first to make sure we'd be home) and was friendly, courteous & professional. He quickly diagnosed the problem with our pump, provided a reasonable quote for replacement with some options he explained & answered questions about, and got the job done quickly once we settled on one.
Will definitely be calling Abend again when we're in need of one of the services they offer!
Submitted by on 04/11/2024
My husband and I can't say enough about Abend and Dustin. Dustin did an excellent job. He's very nice. We will always use Abend for our plumbing issues. We will spread the word about your excellent services.. Thank you, Kim and Rob Kinsey, Pinnacle Properties
Submitted by on 04/02/2024
Had a sewage emergency on Easter weekend, called the team at Abend on the day of Easter and Katie/Jessica answered within seconds with pure professionalism even during a holiday. In addition, they listened to every detail I provided, was told that they are scheduled out until Thursday but still managed to make a time window for our emergency the very next day (Monday). Justin and Joey arrived well before their time window and really took their time in looking everything before making any decisions on what to do. Furthermore, both of them were super communicative and very straight forward. They found the problem, fixed it, and in the end cleaned up all areas within the house and outside. High recommend this company and team as they are patient and very dedicated to ensuring the job is 110% done.
P.s price can’t be beat by any of these well known corporations.
- Zhen
Submitted by on 04/01/2024
This was after a heavy snowfall here in MD. We noticed a gas leak and called the fire dept. They came out, found the leak and shut off our gas. We were referred to Abend Services, and I called to hopefully get same-day service (knowing these kinds of things might take days due to high demand). Jess was amazing, told me that she will send someone here to check out the leak same day. Dustin and Joe showed up and they were professional and definitely understood our worries. They made a thorough check of all the gas lines and because it was late, capped the leak location (the stove) (thankfully the leak was not at the heating system), and turned our gas on to have heat!! we scheduled a follow-up appointment, and they said they will make sure everything is 100% before leaving. I am thankful for their time, help and concern for not having heat. Great service and definitely will use them again!
Submitted by on 01/19/2024
Abend has been a reliable company for my husband and I thus far. We recently purchased a house (early 2022) and we’ve have a few issues come up with plumbing (2 different frozen pies that bursted) and HVAC (our unit is a little older). We’ve had to make multiple calls to them for various reasons, and they are always able to get us scheduled within a couple of days. They have been the most flexible company by far and was even extremely understanding and flexible when discussing financial constraints. They could have easily turned down the job, and I truly appreciated that they didn’t. The staff are always friendly, especially John, Katie and Jessica. I feel they truly have our best interest at heart. It is important to note that despite our HVAC system being a little older, John has and always done his best to troubleshoot and find solutions to keep the system running. I’ve never felt pressured to replace the entire system and he does an amazing job answering all of my hundreds of questions. He even takes the time to educate us on the system and its issues so that we can be informed.
Additionally, we have joined their membership program which has some great perks. We get discounts on every service and it includes seasonal inspections/check ups. I highly recommend!
Submitted by on 01/12/2024
It seemed to be a "Mission Impossible" with my furnace fan blower motor repair. Abend techs took on the mission. Believe it or not my furnace was only 12 years old and the manufacturer's part was no longer available. With the patience of a Saint, John, did an amazing job, of searching for a compatible part. The office staff, Jessica especially became a sympathetic listener, as well as an up to date informer of status, with the holidays, times, shipping, receiving of part. I was never left in the dark. John never gave up on us having a working furnace. The estimate that was given, not knowing furnace part no longer available, was STILL the amount that was paid. No additional charge. John was a true professional. He found the part and we HAVE HEAT! ABEND, is a teamwork for satisfaction company. Truly the business to call. Many thanks.
Submitted by on 01/05/2024
We had a sump pump that stopped working the other day and a basement full of water. I called a 24 hour company and just got the run around. I called Abend this morning and they were at my house by 1:30. Dustin text me before he arrived and couldn't have been any nicer. He was very professional and explained everything to me and provided an estimate upfront. He took his time and even showed me the old sump pump he took out. I am so happy with the quick service and professionalism from this company. I didn't know if I was going to have it fixed by the time it rained again. I would recommend Abend to anyone who has to have any plumbing work done. Thank you again Dustin for being so nice and helping me get this fixed right away. My dog even liked Dustin and he was kind to her. So I know he is a good guy?. I will call them again if needed. Keep up the good work.
Submitted by on 12/19/2023
Abend plumbing did an amazing job replacing our sump pump. They were extremely knowledgeable about our options and recommended a much more reliable solution than what existed.
They did excellent work and came as soon as possible. They even told us about a different issue with our water heater, and were able to fix it for us while here.
I highly recommend them if you need work done.
Submitted by on 12/18/2023
