Submitted
by Cedric Dana on 11/20/2023
2 Star Testimonial by cedric dana
I recently engaged JB Appliance for a repair service on my Bosch Dishwasher, and I feel compelled to share my experience for the benefit of other customers.
My interaction with JB Appliance involved three appointments, and I'd like to provide a breakdown of each:
Appointment 1: During the initial diagnosis, I was charged $99, which was not credited towards the eventual repair cost. While I understand the need for this fee, a lot of companies will credit this to the cost of the repair.
Appointment 2: The repair was successfully completed, addressing the issue with the Crystal Dry drying feature. However, shortly after this appointment, I noticed that the drying performance was not up to par.
Appointment 3: I decided to contact JB Appliance again to have them investigate the ongoing drying issue. They performed diagnostics and made some adjustments, which initially seemed to improve the situation. However, after this appointment, I noticed a concerning problem: the dishwasher door began making a clicking and grinding sound when opened.
When I raised this issue with their customer service, I was informed that I would be responsible for the cost of addressing the door problem since they considered it a separate issue from their previous work. This response left me feeling frustrated and disappointed. In my view, if the door issue emerged as a direct result of their work during Appointment 3, it should be covered as part of their service guarantee.
I want to emphasize that this experience has left me questioning the reliability of their "guarantee" and the overall quality of their service. I urge potential customers to be cautious and not solely rely on positive reviews. While JB Appliance may have some satisfied customers, my experience highlights the importance of clarity regarding fees, a commitment to addressing issues that arise as a result of their service, and a more customer-centric approach to resolving problems.
I hope this review prompts the owner of JB Appliance to address these concerns and consider a more equitable resolution to my situation. It's essential for businesses to uphold their promises and ensure customer satisfaction, and I believe JB Appliance can do better in this regard.
Fast follow up with scheduling. Timely appt and showed up on time. Positive experience even tho the fix was beyond his scope. ( it was the roof vent flap was closed and my roofing co messed up).
Submitted by Dave Hudson on 07/08/2024
Very fast response time by their scheduler. Luis was able to diagnose and fix the problem with our dishwasher quickly. Will be using them again for other appliance issues!
Submitted by Al Lin on 06/14/2024
Fantastic experience overall. Scheduling was easy and Luis was able to come out right away. He thoroughly explained everything to me and taught me a lot about how our range works. He was able to fix our range issue and provided suggestions for steps to take if the issue happens again. Pricing was very fair and transparent. Luis was courteous and careful when sliding our slide-in range in and out so as not to damage our counters/cabinets or floors and left our kitchen/range cleaner than it was before. We will definitely use JB Appliance again for any future appliance issues!
Submitted by Emily Cornwell on 05/07/2024
Well done parts replacement on my Samsung stove! Easy scheduling and good communication throughout the process.
Submitted by Edward Weaver on 05/06/2024
"Luis was very experienced and diagnosed and fixed the problem quickly. Easy to talk to and explained what he found and was doing to resolve the problem in language a layman could understand. I recommend him and JB Appliance highly."
Submitted by Chris Forrest on 04/19/2024
Definitely recommend. Luis was timely, friendly, professional. Quickly repaired my Viking stove. Also nice to receive a text when tech was on the way so I knew exactly when he was arriving. Once you make the appointment, and get past that, it's all good.
Submitted by Steve D on 02/16/2024
Called several Samsung authorized service companies in DMV area and they all were so rude and I was so happy after talking to JB Appliance Service customer rep. Maria was very helpful and listening my concerns. She quickly made an appointment for the next day. The technician Jose arrived on time and was very professional.
They have very nicely established tracking system where you can track work status, see live location of technician before arrival, easily contact the technician thru platform. Unlike other companies I talked to, they agreed to complet the insurance claim form that my insurance company sent. I do highly recommend them to anyone who is looking for a fast, reliable and professional service!
Submitted by Shokhrukh Fazilov on 01/25/2024
This company was amazing! After contacting several plumbers about a dishwasher issue with no luck, I reached out to JB Appliance and they responded immediately. They sent a technician out the next morning who found the issue, fixed the issue, and even gave tips on how to make the dishwasher more efficient. The price was reasonable, and it was exactly what I was looking for! Highly recommend if you are having any sort of issue with an appliance.
Submitted by Erica Stoltz on 10/24/2023
