Member Reviews

5 Star Review by Bill Graham

Had a 500 Sqft deck rebuilt and added a screened in porch. We interviewed 4 different builders and settled on RIS due to scope of work they could provide and price. They provided good communication and clear drawings. Charlie Frothingham was great! Was responsive to clarifying our questions and clearing up any discrepancies we had between our vision and what could be done. Very positive experience. We would absolutely have them do work for us again. Would recommend.

Submitted by Bill Graham on Friday, Aug 04, 2023

Residential Improvement Services, LLC

5 Star Review by KEVIN DARBY

Outstanding customer service and workmanship. We got a very detailed explanation on the building of the patio shared lots of information around our options then followed up with a prompt reply with an estimate. They were on time from start to finish. They were very responsive to questions etc. Even when the wrong color bricks that outline our pavers were delivered they quickly pivoted got the correct bricks delivered and finished on time. We are very satisfied with the results.

Submitted by KEVIN DARBY on Wednesday, Jul 26, 2023

Residential Improvement Services, LLC

5 Star Review by Matthew Bess

Ray and his team were excellent. He built a deck and patio for us that is incredible. He took the time to work through our design process and had an spectacular eye for detail - we can't praise him and his team enough! We feel very fortunate to have had an opportunity to work with Ray to build a eye-catching deck and patio combination. Thank you Ray!

Submitted by Matthew Bess on Monday, Apr 30, 2018

Residential Improvement Services, LLC

5 Star Review by Arthur Cogswell

For our 50 Anniversary my wife and I decided to complete our home with a screen room and adjacent two level deck with wrap around cascading stairs and a stone work landing. It became a challenging design as the gable screen room roof intersected an existing gable roof of the main house in sort of a big W shape. My wife also wanted an unobstructed view of our mountain property and gardens, therefore the 20 feet of wrap around stairs. After getting 4 bids from reputable contractors we choose R.I.S. for several reasons. I was very impressed with Ray's knowledge and the extra time he spent with us and the patience he showed answering my dozens of questions about plans, footers, framing, materials, roof designs, codes, etc. He returned several times and worked with us on our design and plans and answered even more of my unending questions. His bid came in at a very reasonable price beating out several others. Ray also presented a very complete portfolio of examples of past jobs that were well made and absolutely gorgeous. He even took time to take us to two completed projects to see first hand. We were sold. I also have to complement Ray's crew for the quality work they preformed. His head carpenter and foreman, Levi, preformed a fabulous job. He told me the first day his job was to make me happy and do what ever it took. He entertained my questions and exhibited a lot of patience with my daily observations as the work progressed. He and his crew showed up early and didn't stop work until late every day with only a 1/2 hour lunch break. I have never seen such a hard working group. Any concerns or problems were cheerfully corrected without any additional charge or griping. When the framing of the screen room required tying in the gable room into the house I was rather nervous as it was predicting rain the next day. Levi told me not to worry that they were not going to leave until the roof was water tight. They worked over 14 hours that day and left after dark only after the roof was shingled and water tight. This was the type of work ethic that one hope for and is very rare. The finished product complements our house and blends in to the existing design perfectly, we are very happy with the result. Ray and Levi are a good team and I miss seeing them each day and having our conversations. You cannot go wrong this this team. We will definitely call them back in the future for our planned stone patio and fire place with adjacent stream.

Submitted by Arthur Cogswell on Thursday, Jul 13, 2017

Residential Improvement Services, LLC

5 Star Review by Richard Smallcomb

Demolition of old deck and addition of elevated 1100 square foot Fiberon deck and a staircase in 2017. Ray and his crew did a great job. Great design and implementation. The crew often worked 12 hour days to get the job done in a timely fashion. I would highly recommend them.

Submitted by Richard Smallcomb on Sunday, Apr 16, 2017