Member Reviews

5 Star Testimonial by Wesley Smith

Karlene was awesome. Work done early, service was prompt. Highly recommend.

Submitted by Wesley Smith on Tuesday, Feb 13, 2024

2 Star Testimonial by Lucinda Bailey

We liked the vanities we got but working with this company was not a good experience. The delivery dates got changed several times and caused big problems with our contractor. We wish we would have been told from the start that Heartwood would not hang the mirrors, or put in the knobs on the vanities, even though we bought them from them, and that the countertops would come from somewhere else, separately. Our contractor refused to put in the knobs and we were lucky that Jeremy, from Heartwood, eventually came and did it. The countertops (from Shad's) are gorgeous. We wouldn't use Heartwood again, however.

Submitted by Lucinda Bailey on Tuesday, Jan 16, 2024

Heartwood Kitchen & Bath Center

1 Star Testimonial by wussup paul

Myself and my girlfriend were looking to do a kitchen remodel at our new condo. A very friendly man on the sales floor helped us out and promptly scheduled a day to look at our current kitchen to get measurements. He showed up, took measurements and said he’d email us with drawings and a cost breakdown. From this point on, a very serious lack of communication began. Days would go by with no email response and we never ended up receiving a cost breakdown after asking several times. It has now been 23 days of silence. We are very disappointed with the lack of communication and unprofessional service.

Submitted by Wussup Paul on Saturday, Sep 23, 2023

Heartwood Kitchen & Bath Center

1 Star Testimonial by James W

Received a strong recommendation for a designer at Heartwood Kitchen, but parted ways after the designer missed their own self-imposed schedule for preliminary design several times over a period of four months. We have absolutely no deliverable to judge the quality of the designer's work upon because of their excessive lateness. This designer over-promised with no pressure from us, consistently failed to deliver, understood our expectations and acknowledged their failures but took no action to correct the issue. Stunning lack of professionalism. Full details below. -April 6: Initial contact; was told by designer they were busy and it would be a few weeks until "measure day". When I asked, "busy" meant a few weeks. I informed the designer that was better than we expected and we understand everybody is busy now but to just keep us up to date if that schedule changes -April 18: designer visited our house to measure the kitchen. Quoted us a "couple of weeks" for a preliminary design and budget. -May 6: (three weeks later): contacted designer who apologized for being late and said a "couple more weeks" -May 24 (three weeks later): designer apologizes for being late; I remind the expectation we established early on: "schedules change which is okay but keep us informed". Designer tells us designs will be done in two days. -June 7 (two weeks): e-mailed about schedule; informed "it's 90 percent done, it will be done tomorrow afternoon" -June 16 (a week and a half): contacted designer who said "everything is done except one quote from the manufacturer; I'll have it to you tomorrow". Being in a related industry, I know it's very uncommon to contact a manufacturer for a quote on a preliminary design. The planned remodel isn't that nice to justify manufacturer quotes on the preliminary design. -June 17 (due date): no response from designer, no design, no budget. June 27: I reach out again reminding the designer of the schedule and our expectation to kept apprised when the schedule changes. No response. -Two months go by without any response to our voicemails or e-mails. -August 4: designer contacts us, apologizes for being so late, and asks to re-earn our business. We respond by inquiring where the design stands (again, recalling that we were waiting on one quote and there should be no work left to do). No response. -August 21: call the designer and issue a firm deadline of August 26 which is well understood. August 26: no design. August 27: designer informs us of family issue, apologizes. Promises August 29. August 29: no design, no communication. August 30: we notify designer that they no longer have our trust and confidence and we will no longer work with them.

Submitted by James W on Wednesday, Nov 09, 2022

Heartwood Kitchen & Bath Center

5 Star Testimonial by Bill Cindy Libby

Large variety of product samples, great quality, knowledgeable staff, very clean.

Submitted by Bill Cindy Libby on Thursday, Oct 13, 2022

Heartwood Kitchen & Bath Center

5 Star Testimonial by Stephen OBrien

Beka was our sales rep. She was professional, accessible and courteous. We met one Saturday and the rest was history. They subcontract to a wholesale stone company and did a great job communicating throughout the process. We love our kitchen counters and really appreciated the support Beka provided.

Submitted by Stephen OBrien on Tuesday, Jun 01, 2021

Heartwood Kitchen & Bath Center

5 Star Testimonial by Al Pollard

Jim LaFrance at Heartwood did a superb job in designing our kitchen remodeling. He guided us away from our preconceived ideas into something far better. The kitchen is magnificent. The Cabico cabinets and quartz counters (Surface Creations) and installers are terrific. Jim was there at every step. This is the 3rd job Jim has done for us. He is knowledgeable and easy to work with. We highly recommend him.

Submitted by Al Pollard on Thursday, Apr 15, 2021

Heartwood Kitchen & Bath Center

5 Star Testimonial by Linda Ekstedt

I loved working with Sherry! She did a fabulous job on our kitchen design. She was always available by phone or email and onsite to make sure everything was perfect. Her experience and patience with us in going through design options, offering great suggestions, helped us make selections that created our dream kitchen. Thank you, Sherry!

Submitted by Linda Ekstedt on Wednesday, Jun 17, 2020

Heartwood Kitchen & Bath Center

5 Star Testimonial by D T

We worked with Beka on our bathroom project and it was a great experience. They were especially accommodating when it came to working around our schedule. We will definitely look to Heartwood for future projects.

Submitted by D T on Sunday, Feb 02, 2020

Heartwood Kitchen & Bath Center

4 Star Testimonial by Craig A. Pendleton

A good experience not without a few missteps. We worked through the issues and ownership was upfront and honest with us. Mostly lost time but like I said mistakes happen and in the end we were happy.

Submitted by Craig A. Pendleton on Sunday, Aug 18, 2019

Heartwood Kitchen & Bath Center

4 Star Testimonial by lorraine hoctor

We were very happy with the service and the cabinets are great. Only problem we had was a miscommunication on the order for which we were charged a delivery fee even though I felt the mistake was theirs.

Submitted by Lorraine Hoctor on Thursday, Jul 25, 2019

Heartwood Kitchen & Bath Center

5 Star Testimonial by Margaret Carswell

Karleen and Donna were a great help and very patient when we needed to pick out a bathroom vanity and cabinets for our kitchen. They listened to what we were thinking of getting, they had great ideas, and they helped design the kitchen and explained the best layout for the kitchen space. We could even bring the showroom cabinet doors home to see if the colors matched the rest of the decor. The items were delivered on time and in great shape, and our bathroom and vanity look awesome.

Submitted by Margaret Carswell on Wednesday, Jun 12, 2019