Submitted
by Francisco Arana on 05/21/2024
5 Star Testimonial by Francisco Arana
Review for Fall 2023 completed front yard work, sorry for the delay. Twin Oaks Landscape removed old brick paver front walk-way and installed beautiful new walnut brick paver walk-way with nature stone step that transitions to our front porch. Also, they removed all our front yard plants and trees and installed a new underground drainage system that tied into our new house gutter system to flow water away from the foundation, which caused previous driveway cement cracking issues. Jim and Kyle did tremendous work! We received immediate and on-going compliments to this day on the brick paver walk-way they installed. Fantastic work.
We have used Twin Oaks Landscape in the past to clean up fallen tree branches and thought they were responsive—the price was a little expensive but fair because the crew always showed up right away and did a good job with the cleanup. We never felt gouged until recently. After losing the main trunk of a tree in a storm, we decided to take the whole thing down. We used a chain saw and removed the branches, so it was just a 4-foot trunk sticking out of the ground. We cut up the branches and stacked them at the curb so they would be easy to run through the chipper. Twin Oaks was hired to run the branches through the chipper, cut the trunk down, and haul away the debris. When the 3-man crew arrived, they spent 20-30 minutes to get the chipper running. It took around an hour to do the actual work on my tree once the chipper was running, and almost all that work was done by 2 crew members–not 3. After our tree was cleaned up, the crew then dragged a large fallen branch from a tree in the common area owned by the subdivision (not our tree) and ran it through the chipper. Even with that work and being generous with time, they were here no more than 2 hours in total. When we received our bill, we were charged for 2 hours and 15 minutes of work for a 3-man crew. We felt the pricing was unfair for 3 reasons: 1) They sent a larger crew than was required to do the work; 2) We were charged for the time they spent getting the chipper running; 3) They spent time working on a tree that wasn’t on our property. All of this inflated our bill so that it was overly expensive. We contacted Twin Oaks about it, and they said they would not change the labor portion of the bill because that is the amount of time the crew reported. Because we had worked with Twin Oaks in the past, we trusted them to be fair with crew size and time reporting. That was not the case. We decided to go with another company for the stump removal and were quite happy with work and the fair pricing. We will use this new company in the future.
Note: In reply to the owner, the customer name is Randy Tinkle (I have a different last name), and we do have the right Twin Oaks Landscaping in Ann Arbor. We tried to address our issues via a phone call, but we hit a brick wall. I never want to leave a bad review before trying to resolve an issue personally.
Submitted by Christy Potter on 09/30/2022
Chris from the company was very responsive. We easily scheduled an evaluation of the work to be done. On the day of visit he called to validate the time and he arriveexactly on time. During the evaluation he was very knowledgeable and most especially honest - he really told us that there was nothing they could do help resolve our problem. You don't often find that in a company. Although they couldn't help.us I will keep them in mind for future work.
Submitted by Pamela Meyers on 07/20/2022
I've used Twin Oaks Landscaping to take care of my home in Ann Arbor, Michigan for the past two years. My son, who lives in this home with his family, is a resident at the U of Michigan Medical Center and does not have time to take care of yard duties. We tried another service at first and were very dissappointed. I switched to Twin Oaks and they have done an excellent job. Of course, they mow and edge the lawn. But in addition, I've used them to remove trees, plant flowers, fix sprinklers and drainage areas, bring in topsoil and redo the back yard with new grass. They service the yard and sprinkler system in the spring and fall. They also remove the snow from the driveway and sidewalks in the winter.
Sara Speen and Dan Seal are wonderful to work with and they make sure everything I need is taken care of professionally and timely!
I plan to continue to use Twin Oaks Landscaping and recommend you consider using Twin Oaks for your landscaping needs in the Ann Arbor area. You will not be dissappointed!
Submitted by Steve Squires on 05/23/2021
We have been clients of Twin Oaks landscaping services since 2010. We’ve always been very thankful for the great service we receive from this business. They are professional, on time and do what they say they’re going to do, and fair in quoting for special projects we’ve had done over the years. Great company!
Submitted by Jan Potts on 01/21/2021
Quality work and very responsive. Buried sump pump line with overflow protection to common drain area. Works great. Navigated sprinkler system and prompt service when I thought there was a problem (which there wasn't - sump pump itself needed plumber service). Thanks to Chris and the team for a great experience!
Submitted by Bob Lawless on 02/18/2020
Twin Oaks has taken care of my sprinkler system for years and does an excellent job consistently. Highly recommended!
Submitted by Ryan Waddington on 10/07/2018
Fabulous job on new brick paver patio and landscaping. Many compliments from neighbors!! Professional, dependable and fair price. Would absolutely recommend!!
Submitted by Brad on 07/28/2018
Vast knowledge of all landscaping options. This company has the customer's budget and satisfaction at the top of the priority list. One of the best options for any landscaping needs in A2.
Submitted by Nj S on 04/06/2018
