Submitted
by Ann Marie Schott on 03/21/2023
2 Star Review by Ann Marie Schott
I hired MN Plumbing to install a new dishwasher. The guys were friendly and all seemed well. However, the first time I opened the door of the new dishwasher, the toe plate assembly caught the door, bent, and fell apart. Upon closer look, it had been installed incorrectly (pieces attached out of order and just wrong) and with the wrong (silver wood) screws. I suspect that the guys took the (black machine) screws the manufacturer provided or threw them away so that I wouldn't notice. The proper screws were not left with the manual and other items, and I have no way to get them now.
After discovering that shoddy work on such an easy piece of the installation, I am terrified to think of what they screwed up with the more complicated plumbing and electrical work they did.
I called the company twice to try to get someone to come fix the mistake but my calls were not returned. I paid $445 for a job that will now have to be redone. And the damaged dishwasher parts are unusable and will have to be replaced. I would steer clear of this company.
Two wonderful young people delivered and installed a new gas range. They inspected the item prior to delivery and documented the dings and scratches that were there from the manufacturer. They reported this to the retailer and informed us as well, providing the option to trade in for a different stove or get a cash rebate. I was impressed by that. They properly installed and leveled the stove and avoided causing damage to my doorframe as they carried the ranges in and out. They were polite, knowledgeable, and prompt. We are satisfied customers.
Submitted by Kim Ferguson on 05/26/2023
Purchased stove to be delivered 2/11. They were a no show, no call. Called to inquire. We were informed they came at 9:20am and left at 10:30am.They said we did not answer the doorbell or answer phone calls. Little do they know, we have Ring. My wife was out front of our house from 8:45-10:50 doing miscellaneous things. All on video. Guess what? No one stopped by as they claimed. No missed calls either. I get that BB uses plumbing & Home Services Inc to deliver and install but what does that say about your own company when you hire businesses like this. Our stove doesn’t work. We needed it asap. Now we have to wait until 5/25/23.
Submitted by Danny Danny on 05/11/2023
