Submitted
by Ellen Rauchhaus on 03/08/2024
5 Star Review by Ellen Rauchhaus
We enjoy our lovely 20*40 salt water pool. The office is easy to work with and the crew around Brian and Kevin is simply the best.
Staff are friendly and seem knowledgable. Low rating is more related to trust. I believe expectations from local companies is to create a solid working relationship where the customer receives their goods / services in exchange for a reasonable and honest reimbursement to the company. I believe I have been taken advantage of on 2 occasions nows. Approximately 2 years ago they provided opening and closing services for my pool. They were timely and I feel they did a good job. The second year they provided services for my pool I received a phone call several weeks after the opening and they stated they needed to have a return visit to fix a flow sensor that was noted to be bad at time of pool opening. I was told that the service tech had disabled the bad flow sensor (meaning cut the wires to it) in order for the pool to work. They wanted to send a tech back out to replace the sensor. I feel that this should have been disclosed at the time of opening but applaud them on their follow up. The issue was that they wanted to charge me more than $400 to do the repair. A generic flow sensor costs about $20 dollars online and even the most expensive flow sensor (Hayward) runs about $99. Installation involves unscrewing the old one and screwing the new one in and plugging it into the control panel. I replaced it in about 10 minutes. This interaction made me feel uncomfortable and I stopped using their services.
This year, I had a pool light go out and needed a replacement. To be fair they were the only local company that had this light in stock. I figured there would be a steep but fair mark-up but I should have done my research before purchasing. To give an honest review - I was told the price before purchasing! I commented on how high the price was and they said that is the price these types of lights go for. Well, their sale price for the fixture had a minimum of a 70% markup. - even if they had purchased it online so their markup was even higher than that! I just don't understand how you can trust a company that would be so willing to up-charge a customer such a ridiculous amount.
I even called and emailed to see if they can review the price I was charged given such a significant price difference between other dealers. The response I received was "the last thing I believe we have been is unfair as we have been upfront with you about the price from the beginning." I agree they were upfront with the pricing but never expected their markup would be so unfair!
I question the integrity of a company that would so willingly take advantage of a customer.
Submitted by Felix Zamora on 07/01/2024
Driving back from a vacation in the west 6/16/24 the driver of this company vehicle was one of the worst drivers we encountered over 1000 miles.. What a poor representation of this company. I would never take my business to this group if this is the best they can do.
Submitted by Renae Cole on 06/19/2024
We have always had such a good experience with Atlantis Pools. From the pool install almost 10 years ago to the seasonal maintenance since then…everything has gone so well. They are responsive and professional and fair priced. There are a lot of choices out there for pool companies to work with but we would 100% recommend Atlantis!
Submitted by Tricia on 05/20/2024
We have had such a great experience with Atlantis Pools and love having this incredible space to relax and have fun. From the pool design and build, to yearly maintenance, Atlantis pools has been so helpful. We’ve had a few issues with our cover over the years and the service professionals have been very easy to work with offer great tips. As new pool owners, we had a lot to learn, and the staff at Atlantis has answered our questions and helped us troubleshoot to find quick solutions to any issues that arise. We are so glad we made the decision to add a pool to our home!
Submitted by Rachel Tressel on 05/01/2024
Nick had great suggestions for our pool and came out multiple times to our yard to measure and discuss our pool before the installation began. The team that installed our pool was great, neat, and very efficient. The pool installation itself took about a week. We love it and spend all summer out by the pool. We don’t have many pictures of the pool with no one in it. The sadest day of the year is in October when we are closing the pool- counting the days to our April opening.
Submitted by Nina M on 03/20/2024
The staff has been fantastic to work with since getting my 20x40 salt water pool installed the summer of 2021! They are extremely responsive to emails and messages, and the girls in the office are so amazing at answering all my questions (which has been a lot at times as a first time pool owner) and never hesitate to make sure I know that they are available if anything else comes up!
My pool openings and closings have been a breeze and the techs are always great!
Submitted by Cara Hoye on 03/01/2024
The entire Atlantis Pools team is excellent!!! The customer experience is top notch! They’re very responsive, punctual, accommodating, professional, incredibly knowledgeable and helpful, and very reasonably priced. Shout out to Nick and team! Thank you for doing an amazing job Atlantis Pools!
Submitted by Heather Peterson on 04/19/2023
