Submitted
by Tom Schmitz on 07/18/2024
5 Star Testimonial by Tom Schmitz
John Holler was a pleasure to work with. Not only did he answer my questions, he shared a lot of insight on the custom area rug selection and buying process. We look forward to taking delivery on our new rugs.
Great experience planning a kitchen and bathroom remodel with my client. Kitchen designer presented 3D Renderings made changes when requested. Lisa was very pleasant to work with and was privy to any needed details.
Submitted by June Mcgrew on 04/17/2024
Lisa and Renee were awesome!!! Lisa was so patient and helpful through the process and was so helpful with everything. Renee did a fabulous job on the kitchen design . I’m so excited to see the finished project!!!
Submitted by Jeanne Thornhill on 01/11/2024
We worked with Sandy for our new backsplash and her service was amazing. You can get good deals on tile and flooring, some of their kitchen accessories are not as inexpensive as other places, but what you do get is service, which is sometimes worth a few extra dollars.
Submitted by Aaron Zide on 11/21/2023
I've been working with ProSource for a few years now and have been impressed with their knowledgeable staff, and customer relations. The pricing and quality of materials is very important to them, and they never disappoint. Before making a costly decision to replace flooring I recommend giving them a visit.
Submitted by Paul Larkin on 10/31/2023
The ProSource designer did a fantastic job on the design of my kitchen. But I was not happy that they over sold me floor tile & backsplash & charged me a 20% restocking fee to take it back. I was told that the flooring was a special order & was non-refundable although I was not told this at the time of purchase. In addition, I also requested proof & was not given any. But the fact still remains that I was sold to much material. Now the backsplash they refused to refund at all but not because it was a special order this time but because the box was opened. They sold me 2 boxes with 84 pieces in each box & the contractor only used 25 out of the second box, so I was stuck with 59 tiles.
But they did refund me for 8 bullnose tiles that were not in a box, I received them from ProSource wrapped in Saran Wrap. I have purchased flooring at The Tile Shop, Floor & Decor, Home Depot, Lowe’s & etc. & was never not allowed to return excess materials & have never been charged a 20% restocking fee.
I will not do business with this company again.
Submitted by J Han on 09/18/2023
The staff here is very friendly and professional. We don't know much about design, so Monica and Megan were patient with us in explaining different options and helped us narrow down our selections based on what styles we did and didn't like. We had no idea there were so many decisions with so many options in a large remodeling project like we have embarked upon, so it was great to leverage the design team there for guidance.
Submitted by Tracy Bucholz on 02/02/2023
We learned about ProSource of Fenton through our contractor. John Holler was easy to work with as we made decisions about replacement carpeting and replacement marble tile. He knows his product lines well. When we showed him a sample of the tile we’re replacing, he knew which product line has the color we need for an exact match. He knows the other aspects of putting in tile such as selecting the right color of grout and ordering the right polish. When ProSource was offering a 10% off sale, John worked on our order so the savings applied to us. We recommend John Holler and ProSource of Fenton.
Submitted by Ann Petlin on 10/06/2022
Lisa B. at ProSource has been our saving grace in the middle of a very difficult remodel. She is extremely knowledgeable when it comes to the different flooring options offered at ProSource. Her design experience helped guide us to the selection of a beautiful flooring. Her customer service has been outstanding. From getting quotes, talking with vendors, placing orders, walking us through alternative options and even recommending contractors (after ours quit), she has been with us every step of the way. We are forever grateful for her help. Customer service on this level really reflects well on a business. I will certainly be singing her praises and that of ProSource to anybody that asks "where did your floors come from?"
Submitted by Scott Meyer on 09/28/2021
