Submitted
by Vince Matthews on 01/12/2021
4 Star Review by Vince Matthews
Open to the public and all the guys are very helpful.
I would not recommend this place to anyone. Kevin is rude and very negative. I over heard him telling my technician that my plumbing emergency (hot water heater stopped working late Thursday evening) was something I had known about for days…I couldn’t get a plumber over before 3 on Friday. Just to clarify- I was attempting to purchase the part to fix my water heater from this company and my plumbing company had suggested I call and speak to you about this situation.
So the part had to be ordered. I found out Monday that AO Smith would cover the part with my warranty, but Kevin informed me it was too much work for them to honor the warranty and their AO Smith representative said they didn’t have to deal with the warranty.
So Kevin lost a customer for the plumbing company I was going to use because I found someone who carried the part and would honor the warranty.
Just bad business practice Kevin, it hurts you and your company plus those you supply parts to for their business.
In reply to the the response from your company I attempted to purchase the part and my plumbing company had already ordered the part from you. But the rudeness from two of your employees directly to me on the phone is unacceptable.
Why would I leave a bad review for Lowe’s? They have done nothing wrong and they are a home improvement store not a plumbing supply company that specializes in plumbing.
Luckily there are other companies that are more willing to help a customer in a friendly and professional manner.
Submitted by Kelly Perkins on 09/14/2023
Best plumbing supply store in the area hands down. Kevin is great and will take care of you for all your needs. They usually have everything you need in stock. Great customer service.
Submitted by Brad Burns on 09/27/2022
Jim was very helpful in finding the vaccum breaker I needed.
Submitted by Mynor Solis on 04/06/2021
Best place in Joplin to get your plumbing supplies.
Submitted by Scott Dennison on 08/21/2018
