Submitted
by Janice Lamb on 09/11/2024
5 Star Review by Janice Lamb
I called Coldstream after a hail storm damaged the roof of our commercial building. Part of the roof is flat but there are 3 corner towers which are two stories high and pitched shingle roof lines. First contact with Coldstream was Julie. Very professional and quick to respond. She took the information and arranged for project manager, Ricky, to inspect the damage. Ricky sent me multiple pictures showing the damage to shingled part of roof. He was also honest and up front that the flat part of the roof was not damaged. He did an excellent job picking a comparable color of shingle as the original color was discontinued. Ricky kept in communication when install crew would arrive. Crew arrived, made the install and left the ground around the building very clean and undisturbed. Even my 3 retail tenants were happy with the installation. Amanda handled communication with my insurance company, so the claim process was effortless. Highly recommend Coldstream for their excellent work, professionalism, and honesty.
We've used Coldstream twice now for two different homes and their skilled roofers and siding installers do good, fast work. The siding guys did leave a piece of junk siding and several nails in the grass but that's minor. My main complaint is with the communication between us and our salesman. It was not good or clear. We did get a heads up the siding guys "could" start the next day but we weren't notified until they showed up in the driveway. The roofers randomly showed up on a Saturday when we were out of town. I just happened to see them on our doorbell camera or we would not have known they were even there. No heads, no follow up, no thanks for your business from the salesman. Just a bill from admin. The siding guys also didn't install an item and if I wasn't there watching them (or knew what to look for) I would've been overcharged $320. Overall, I would recommend them but they just need to tweak their customer service a bit. And I don't appreciate a $15 bribe to leave a 5star review....
Submitted by David Kaddatz on 09/14/2024
We used Coldstream for a new roof and a recent repair due to squirrel damage. The project manager, Ricky Waller, was professional, extremely friendly, knowledgeable, and clearly values customer satisfaction. All of my questions were answered. Paperwork was easy. Ricky even reinspected the roof after the work was completed. I was able to view before and after pictures. I’m a very satisfied customer and highly recommend Coldstream Exteriors.
Submitted by Margaret Kieffer on 08/20/2024
Coldstream Exteriors is the best roof company I have ever dealt with! Andy, the salesman, created great customer service and is great to work with. The installation crew was wonderful and do not cut corners. Wonderful work I am happy with!
Submitted by Denny on 07/11/2024
Call for help was made, and they were here looking at things just as quickly as possible with all the storms we had at the same time. So much to do, and they plan to help get the damage fixed all the way across the time front.
The called to check in on ask that was going on and with the impending rain in the forecast over the next 7 days they came back out today and put tarp over areas that could be exposed by the elements and cause damage inside the home, they are professional and have really done a great job thus far to help get my roof back in one piece.. I'll try and get the before and after photos as things get done but I'm feeling not just lucky but also blessed to have found a local company that does care about their customers as well as the community they serve. I'm looking forward to seeing the job to completion, and with what I've seen so far, this rating will turn to a 5+ star by the end of it. My PM Tim has called to check up on things and made sure that I could reach him anytime via phone or text.
December 10th update -- supply chain finally came in, and the work was finally stated and completed. I have to give great credit to Mike for ensuring that he worked with me closely and came out just the other day to ensure that all the work was completed and made sure that I was happy with everything. I still need to take some extra shots to post, but most looks great, Mike helped pick the color and shade, which all looks good, too. There was a very important part on the roof that needed to be reinstalled to ensure that my irrigation system was working as expected in the spring, Mike made sure it was fixed and looking like nothing ever happened. I'll update more once the final is completed.
Submitted by Clark Ammons on 12/18/2023
