Submitted
by Crystal Sanders on 02/15/2024
1 Star Testimonial by Crystal Sanders
Today, my family and I visited our local Home Outlet store in Hattiesburg, MS to find laminate flooring for the bridal suite in our new event venue. Upon entering the store, we noticed that there was no one at the counter. Undeterred, we proceeded to explore the showroom where all the products were displayed. We have been loyal customers of Home Outlet/Surplus for many years, but unfortunately, this particular visit left us disappointed with the customer service.
After a few minutes of wandering around, we managed to get the attention of a gentleman operating a forklift. He asked how he could assist us, and we explained that we were interested in finding laminate flooring. However, his response caught us off guard as he casually mentioned that one employee had gone for lunch and another might be using the restroom. While it is understandable that people need breaks, his comment seemed unnecessary.
Despite this initial setback, my dad began explaining our specific requirements regarding the laminate flooring. However, the gentleman repeatedly interrupted him and attempted to steer the conversation in different directions. Meanwhile, my mother, sister, and I continued browsing other products within the store. To our dismay, whenever I showed interest in more expensive options, he made snide remarks about their prices compared to alternatives.
What truly crossed the line for me was when my dad mentioned that we intended to use this flooring for our own house. In response, this store manager named Craig Strickland dismissively informed us that it had been discontinued and therefore unavailable. At this point, it became evident that he had completely disregarded our needs and treated us disrespectfully.
Feeling disheartened by his behavior, we decided to take our business elsewhere. We headed over to Lowes instead and ended up purchasing 72 boxes of flooring priced at $4.75 per square foot. It's unfortunate that Mr. Strickland's actions cost Home Outlet a significant sale.
In conclusion, this experience left me with the impression that if we were of a different race, Mr. Strickland might have treated us with more respect. It is truly disheartening to witness such discrimination in a customer service setting.
I highly recommend it!
Submitted by Lorena Morgantini on 07/17/2024
Great Prices’s, on good merchandise!
Submitted by Ollie Harris on 04/17/2024
This was my initial visit to check out the store, which I found to be well-stocked but lacking in customer courtesy. Although I have a new account with a sizable credit limit and they have products that would greatly enhance my home, this visit does not motivate me to drive the distance between my home and their location. May have to drive further away to a location that is in business to make money.
Submitted by Joe L. Williams (joel Ben Israel) on 03/26/2024
Great store that has everything you need for a reno at reasonable prices. It is difficult sometimes because you don't know what exactly is in stock and when or if there will be more..so it is kind of like a salvage store in that respect. They always had what I needed especially doors ...prehung for 175 bucks which is pretty reasonable if you aren't just looking for boring old 6 panel doors. The also have a full kitchen and bath design center which is great if you need help getting your project of the ground. Would reccomend to anyone locally who wants nice stuff at cheaper price than a big box store. Staf fis also amazing. Being disabled they were happy to help get qhat I need and load it up for me for no charge. Only thing I think would be great addition is delivery service. Most of the trim is sold in 16 foot lengths which is difficult to manage even with a pick up truck.
Submitted by Jeff Verrette on 02/07/2023
No matter what I typed it comes up with “out of stock “??? How could you stay in business!?? If I enter doors… same response? We wonder if y’all are having issues with y’all’s website??? We had a very poor experiences!!!
Submitted by Colleen H on 05/09/2022
Great windows etc. Organized easy to find what you are looking for. If you want a bargain but a good product this is the place. If you are looking for a huge staff at your beck and call. This place will not work for you...
Submitted by James Slack on 07/17/2020
I loved the store, prices are the best around and when I purchased the wrong door they swapped it out for me after I had it installed. Customer service is the best. Thank you for all of the help. You guys are the best!!!
Submitted by Shemecka Ducksworth on 08/03/2019
Prices GREAT, staff FRIENDLY.
BUT MOST IMPORTANTLY, I came to surplus warehouse and purchased countertops on 4/12. I was told I would receive my counter in two weeks. I waited the given time and got nothing, I called and talked to a manager and he assured me that counters would be here Monday (today) and he would be in touch. I have yet to receive my counters... the manager never followed up with me as he told me he would.
Very disappointed with management, wait time, and unfulfilled promises.
**EDIT**
Since the misunderstanding, surplus warehouse has gone above and beyond to right their wrongs! The service manager and Joe at the Hattiesburg location have gone out of their way to assure that I am happy and satisfied.
Submitted by Tony Franklin on 05/22/2018
