Member Reviews

1 Star Review by

Charged almost a grand to snake a main line clog. Felt very taken advantage of for being in a bad situation. Don’t recommend using them as they are extremely overpriced

Submitted on Tuesday, May 14, 2024

Pure-Line Plumbing

Charged $79 just to show up, then quoted a price of over $800 for a twenty-minute job requiring no parts, just the camera and snake in their truck. Do not do business with these people, do not even let them on your property.

Submitted on Thursday, Jan 25, 2024

Pure-Line Plumbing

5 Star Review by

Rob M. with Pure-Line Plumbing did an outstanding job addressing our plumbing issues. He was straightforward, considerate, and thorough. We will definitely use Pure-Line Plumbing again for any plumbing issues we have. Thanks!

Submitted on Friday, Jan 05, 2024

Pure-Line Plumbing

5 Star Review by

I have nothing but praises for my experience. I was given a window of 8:00am to 11:00am. Edwin and (I forgot his associate's name) showed on time. They were friendly, professional, warm and patient with me. They worked efficiently and were respectful of my home. This is completely contrary to the service I received from a competitor. He showed late, did not cover his work boots, tried to bully me into additional work and was extremely very unprofessional. The competitor, Happy Home, wanted to charge me $525.00. Pure-Line's cost was $236.00.

Submitted on Monday, Sep 11, 2023

Pure-Line Plumbing

5 Star Review by

Rob M. with Pure-Line Plumbing was outstanding! I called to schedule a non-emergency appointment and they got me an appointment less than 48 hours away. Rob called en route (right on time!) and was a pleasure to work with. He spent some time investigating, addressed the exact issue and when I shared I was a new homeowner, he encouraged me to learn alongside him so I was more informed about how the different pieces worked and some tips for the future. Pricing was very fair and transparent, Rob was very skilled and personable, and the job was done quickly and well. Will certainly be my first call for any future plumbing needs!

Submitted on Sunday, Aug 20, 2023

Pure-Line Plumbing

5 Star Review by

I'm very glad I used Pure-Line when my garbage disposal started leaking. Jackie is always so kind and helpful on the phone. She called me as soon as she knew the tech was running behind (which happens in this business). I really appreciated the call so I could plan the day better. Edwin was my tech and he replaced the disposal quickly. He took the time to explain a few things with the new disposal and it's working beautifully. Their prices were more reasonable than some other plumbers. I'll definitely use them again.

Submitted on Sunday, Aug 14, 2022

Pure-Line Plumbing

5 Star Review by

I have used PureLine Plumbing for my last four jobs and their Service Pros are excellent. Most recently, Dwayne S. came on an emergency call to repair a leaking pipe in the crawl space which was potentially effecting my foundation. He explained their approach to the repair and made sure the job was done properly. He was very personable and professional and helped solve another issue while he was at my house. I was very fortunate to have him assigned to my job.

Submitted on Thursday, Nov 18, 2021

Pure-Line Plumbing

5 Star Review by

Pure-line sent Rob out quickly to investigate some rattling pipes. Within 10 minutes, he had identified the problem (a bad overflow tank due to high pressure) and checked on warranty for me. Under warranty, he got it swapped out fast, checked all the connections and confirmed the bath faucets were new with no leaks. He was knowledgeable, professional, and great to work with. We even talked future improvements. If I have any future issues, I'll call Pure-Line again, for sure.

Submitted on Wednesday, Apr 14, 2021

Pure-Line Plumbing

5 Star Review by

I recently had the pleasure of partnering with Pure-Line Plumbing to help with renovations to my 1940's home that needed various plumbing updates. I say "partner" because that is the experience of working with the team at Pure-Line Plumbing. Pure-Line has enough staff to meet commitments if needed but they try to keep the one service professional in charge of your job doing the work. I worked with Dwayne S. throughout my project which took place over several months with numerous visits to help me at the different stages. They were able to meet my scheduling needs. Dwayne worked with me in securing special shower hardware to meet my specifications. He was very helpful in making recommendations, giving explanations, responding to communications via his cell phone, going the extra mile to make my life easier and was cheerful on top of all that. Dwayne had the help of a second service pro during site visits and both men that I met, Chris and Rob were excellent. While I was out of town, a line burst at my vacant home which was still under renovation and Dwayne came as soon as contacted to make the repair. Office staff Ashley and Jackie were easy to work with, always remembering who I was, and rounded out the excellent experience that I had with Pure-Line Plumbing.

Submitted on Monday, Jan 27, 2020