Member Reviews

5 Star Testimonial by David Allen

Top notch service and workmanship. It's actually been several years now since they replaced our roof and it's still like they day they installed it. Again, quality work & materials. Great service as well. Highly recommend Big Bear Roofing!

Submitted by David Allen on Monday, Jul 15, 2024

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5 Star Testimonial by Yesenia Velasco

I needed a quick, last-minute roof inspection for a house I was planning to buy, and Tommy came through brilliantly! He was very understanding of my tight timeline and went above and beyond in addressing my roofing concerns. I was particularly impressed when he pointed out some siding issues that the home inspector had overlooked. Overall, I would highly recommend Tommy from Big Bear Roofing. I left feeling much more confident and informed about my options.

Submitted by Yesenia Velasco on Saturday, Jun 22, 2024

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5 Star Testimonial by Sherry Hubbard

Big Bear Roofing serviced us and provided a great experience. They were very detailed about the process, cost and provided expert roofing advice. Our metal roof still looks amazing with no issues in the 5 years. Big Bear Roofing company difference is the Custer attention and satisfaction.

Submitted by Sherry Hubbard on Saturday, Jun 22, 2024

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5 Star Testimonial by Ralph Mobley

The manager did a great job With handling the client experience, good from start to finish. The crew did an excellent job, working in an orderly manner and cleaned up very well. They also took care to protect all the landscaping. Overall, a fantastic experience! Highly recommend

Submitted by Ralph Mobley on Saturday, Jun 08, 2024

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5 Star Testimonial by Jonathan Zhang

So far so good. Completed the roof replacement within one day and it was solid job. Noah was great in the whole process and Scott managed everything very well. They also cleaned the ground carefully after the job. Now just waiting for the metal roof replacement. I will recommend them to my friends.

Submitted by Jonathan Zhang on Friday, May 17, 2024

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5 Star Testimonial by Tom Wright

Absolutely loved Big Bear Roofing. They were amazing to work with and went the extra mile in every aspect. It was a very smooth transaction. The work was done fast and well. They cleaned up all of the mess and even came back to make sure that every small detail was taken care of. Special Shout out to Noah, Macon and Scott!!

Submitted by Tom Wright on Tuesday, Apr 16, 2024

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5 Star Testimonial by Ben Carawan

This is going to be a long review, but hopefully worth it for anyone considering using this company. The short review is: use this company without any question or hesitation. Here begins the long version: I am a 22-year-old first-time homebuyer. I decided to take a risk and buy an older home in the Raleigh market. When I bought it, I knew I would need a new roof because there is no telling how old the roof it had was (my guess would be a few decades old). It is also a unique house in many ways, but in one way because it doesn’t have a traditional shingle roof; it’s more of a roll-on flat roof. I started out getting quotes from other companies in my area. The first quote I received was over $40k. That astounding price really discouraged me. The next company quoted about $29k. Better, but still too expensive for me. Fast forward a few weeks, and I’m walking around a home show in my area. It was very underwhelming, except for Big Bear Roofing. So I go over to it and representative Chris W is there. I ask him if their company does flat roofs and I filled out a form. That next Thursday, he and another representative were at my house with a drone and were coming up an estimate for my roof. I really appreciate how they took me seriously as a young homeowner and they did everything they could to explain things and to help my process go easier. My parents were so impressed with them at the home show and even got a roof from this company because Big Bear Roofing helps speak to the insurance company for you. Since I had just bought my property, I couldn’t go through insurance. They quoted me about a third of what the first company did. I agreed to it and chose out a color for my roof. Due to supply chain issues, there was difficulty obtaining the roof color I wanted, but I waited and they found the roof material for me. The production manager Scott M called me the Friday before the roof build and explained the process and what I should expect. Monday rolls around and the crew is out at my property. The on-site project manager Caleb calls me and says that if I have any questions I can ask him any time. The team was very nice and cleaned up everything. The day after the roof build, the production manager comes by for a walk-around and makes sure everything is good to go. About a week after the roof install, we had a bad storm with lots of rain and strong winds — perfect timing. I took a look around my house and there were no leaks or any signs of any damage. I am more than impressed with this company and would like to give a special thank-you to Scott M and Caleb, and especially to Chris W for helping me throughout this entire process. I would recommend this company to anyone who is looking for a new roof!

Submitted by Ben Carawan on Monday, Mar 04, 2024

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5 Star Testimonial by Mary Sullivan

Our experience working with and choosing Big Bear Roofing of Raleigh outdid any expectations we had when it came to this important job! They were amazing in every way possible from the sales dept. (Chris White you blew us away!), Macon who worked hard and successfully with our insurance company, and the helpful customer service/office staff. Caleb and his amazing crew of 8 fabulous hard working, quiet roofers completed the job in one day - you would never know they had been here as they left every corner of our yard clean, tidy and nail-free. Scott returned the following day to make sure all was good and that we were completely satisfied - we are! Our work was done Feb. 2024. We highly recommend Big Bear in every way - they are reliable, service-oriented, spend time to explain every step of roofing, and then do great work, something not always seen these days. The Sullivans, North Hills, Raleigh, NC

Submitted by Mary Sullivan on Friday, Feb 23, 2024

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5 Star Testimonial by Britt Foster

We had an outstanding experience with Big Bear Roofing. I contacted them via their website at the recommendation of a colleague and got a call back within a day. We worked with Ro, who very diligently educated us on roofs and the benefits of going with Big Bear - but still encouraged us to get other quotes. Big Bear won out on both price, personality, and general good business (responsive, timely, knowledgable). We were able to get on the schedule for our new roof within 6 weeks of our initial conversation with Ro. Day of the install and our positive experience continued. Denise was on the site early, super friendly and a great communicator throughout the day. Rafael and his team who performed the work did a fantastic job in record time - I have never seen such a tidy construction job site. They left our property better than they found it. I didn't know I could feel so positively about a new roof; this was truly the best home improvement project experience ever. Thanks, Big Bear!

Submitted by Britt Foster on Saturday, Feb 03, 2024