Member Reviews

1 Star Testimonial by ute jacobs

Customer service is poor, this company is geared towards the super wealthy. So, unless you have a lot of money, don't waste your breath! I bought tile and wanted to get an estimate for installation, just happened that my husband arranged for a time during Santa"s parade in Sanford. We waited for them to arrive for the estimate as long as we could and finally left for Sanford. They missed us and never allowed us to reschedule.

Submitted by Ute Jacobs on Tuesday, Mar 26, 2024

BARRON Tile & Stone

1 Star Testimonial by Just Wa

If you value your money and time do not give James(owner) or BARRON Tile and Stone your business… Following are factual statements that can be supported with photos and text conversations(cliff notes version for those in a rush, not a full list of transgressions): -They left a mess virtually every single day they worked in my home. To include, Day 1 of demolition they did not seal the bathroom and thusly covered 100% of my downstairs in a layer of dust. Computers, couches, dished, appliances, bed, all of my sons things, etc. James DID NOT contact me to apologize for the massive mess. -After completion, I mentioned concern about a small leak and water that would pool outside the shower. He covered it with grout moved on. That leak materialized into water damage in the nearby wood and would be the precursor to a larger issue later. -Grout in the flooring began to break up and tiles came loose. New tiles were installed individually, by hand, ensuring the intended and desired symmetry of the full sheet of flooring would not be there. Poor grout work would become a theme. Inside the shower and outside the shower and requiring multiple visits. *2nd round of tiles coming loose and grout breaking away in chunks. *The front face of the shower, tiles began to crack… every few inches, spanning the length of the front. (James has accused me of doing that damage, WITHOUT having assessed the damage) *Just inside the shower, the inner base of the shower curb… the grout is cracked from wall to wall and in a few other places where the floor meets the wall. Water is leaking from inside the shower and out of the previously mentioned cracks(and the initially indicated leaking spot) and onto the floor. I mentioned the leak, initially, April 27th. The leak has been causing damage below the surface for potentially 4.5 months. Bullets with asterisks are current problems that have not been fixed and there has been no indication they will. My shower($8,505.61 PAID) is currently unusable and James has chosen to stop responding to attempts to contact him. Has has also not attempted to contact me. ~For the knowledge of all… the statute of limitations is 3 years to file in small claims court. I will post here, again, once this is legally resolved.~

Submitted by Just Wa on Friday, Sep 08, 2023

BARRON Tile & Stone

5 Star Testimonial by Susan Hitchcock

I highly recommend Barron Tile. I replaced a tub with a walk-in shower and replaced the floor. James and Jennifer we’re great to work with. The crew always arrived as scheduled and any concern was addressed promptly.

Submitted by Susan Hitchcock on Wednesday, Aug 25, 2021

BARRON Tile & Stone

1 Star Testimonial by Jeffrey Fosburg

We had them remodel our master bathroom recently. The demo went fine but things went slowly soon afterwards. When they installed the backslash incorrectly and had to redo it, work came to almost a standstill. We repeatedly tried to contact them but the contractor would not return any of our calls. The grout job was horrible and we finally had to have another company finish it. The plumbing job left alot to be desired. Had I not checked the drain system they installed I feel the contractor wouldn't have checked it to see how poorly and out of code it was. They finally corrected it but only after I complained about it. I would definitely say that their service to the customer is very poor. I can not recommend them to anyone.

Submitted by Jeffrey Fosburg on Tuesday, Jun 15, 2021

BARRON Tile & Stone

1 Star Testimonial by Stuart Moss

I tried to use this company on 2 occasions. The first time they never called back and I had to call them 3 times before I was able to get even an answer. They basically blew me off. The second time I called about installing an under mount sink and they wouldn't even help me because I wasn't a regular customer, although I only live down the street from their business. Won't ever try them again, they waste your time and don't get back with you.

Submitted by Stuart Moss on Tuesday, Mar 23, 2021

BARRON Tile & Stone

5 Star Testimonial by Rebecca Francis

I bought a beautiful mirror for the new house in March and they’re still holding it for me until the house is finished. I cannot believe they had to hold the mirror that long but more on builders later. Barrons is an amazing tile and home furnishings place. There’s so many beautiful pieces that I’m sure I’ll be back.

Submitted by Rebecca Francis on Tuesday, Oct 20, 2020

BARRON Tile & Stone

5 Star Testimonial by Vicki Klicpera

If you need kitchen or bath tile or flooring. This is the place! Staff is superbly knowledgeable. Never been to a better store. I'm IMPRESSED. They have our business for all our needs!!

Submitted by Vicki Klicpera on Tuesday, Jul 21, 2020

BARRON Tile & Stone

5 Star Testimonial by Brian Sykes

James is excellent at what he does. And what he does is nothing short of amazing when it comes to tile. Great personality, fantastic talent and exceptional service. Two enthusiastic thumbs up ????.

Submitted by Brian Sykes on Monday, Apr 22, 2019

BARRON Tile & Stone

5 Star Testimonial by Jon Potter

Our company would highly recommend using Barron Tile and Stone for your new home construction or existing home projects. They do an outstanding job as far as quality and efficiency, and always keep us on schedule. If a problem arises with their work, James and the team always have a solution in a timely manner. - Jon Potter, President of Masters Properties, Inc.

Submitted by Jon Potter on Wednesday, Jan 24, 2018