I contacted this company for install of storm door. They scheduled for a date with time of 11am.. They claimed their guys was at Lowes for 2 hours trying to get the doors. No one contacted me to let me know there was an issue with getting the doors which was paid for and only needing to be picked up and installed by this company. They didn't show at all I had to contact them and thats when they told me this ridiculous story about waiting at Lowes for 2 hours. Who waits at Lowes for 2 hours and not contact the customer if there was an issue. Then they reschedule for possible Friday if not then definitely would get me Saturday if Friday didn't work. They gave me the same lame excuse of their guys went to Lowes for 2 hours this morning again trying to get the already paid doors. They didn't call me once again to state there was an issue. I HAD TO CALL THEM ONCE AGAIN. What an unprofessional company. They won't contact you if there is an issue but will leave you hanging in the meantime. Communication is not good unless you reach out once the scheduled install time has lapsed. I waited each time at my home for an instalI that was scheduled and no one EVER called to say it was a problem with getting those doors only until I contacted them once I didn't hear from them to see why they hadn't showed for appointment. IF you didn't want my business you shouldn't have said you would.
Submitted by MrDbose1 on Saturday, Jun 18, 2022
Love love love our new windows!!! Yes it took longer than expected but everything does right now. When I would check in Tim was always responded quickly and once they were in got me on the schedule quickly. Can’t say enough about the instillation team they were professional, efficient and respectful of my house. Would highly recommend this company!!!
Submitted by Melissa Robinson on Tuesday, Oct 05, 2021
They did an amazing job, and our windows look great. Totally happy with this company and would refer them to anyone.
Submitted by Shane Thrapp on Wednesday, Sep 15, 2021
I was reserved at first when I found this company thinking that I'd not heard about them before. By the time I found them I had already gotten multiple quotes from other companies like Window World, Champion and others. But not Window Source. I was a little leery. The salesman Tim Shaw was awesome! Very personable & professional! And I got a feeling that he said what he meant and meant what he said! I liked that. He was believable and he used personal stories of his own use of these windows at his own projects that made me feel better about the company. We had 13 windows removed & installed. They look great. The installers were very good and professional. Great crew! Our home is older and a lot of the windows didn't even open. We are over the moon excited about having these pretty windows as part of our home! Thank you Tim & Window Source of the Piedmont Triad!
Submitted by Linda Spinicchia on Wednesday, Oct 09, 2019
These folks did an excellent job! Total professionals. Tim advised me honestly about the best choice for our home without any high pressure sales job. The installers did an excellent job. Everything looks wonderful! They were efficient and cleaned up the work area when the job was completed. Also, every appointment was kept and everyone as on time, pleasant and hard working. I love my new windows!!!!
Submitted by Ruth Hartsook on Wednesday, May 01, 2019
We love our new windows! We had several different companies estimate our huge windows in great room beside fireplace. Window Source has the best price but most of all the best looking windows and energy saving too! The installers were very efficient and talented in their process! (This email is a back up so name should read Greg and Pam Finlen!)
Submitted by Pamela-Gayle Vernon-Finlen on Friday, Dec 28, 2018
Window Source replaced all the windows in my home last week. I am very impressed with the service and quality of the products I received. Tim, Scotty, Uriel were extremely knowledgeable. They communicated well so I knew what I was getting and when it would be installed. When Uriel arrived with his crew, I left to run errands. Uriel and his crew cleaned up and took all the old windows away. Tim stopped by to check on the progress and he even went to the local hardware store to purchase a new lock for the door that was installed. Scotty also checked to make sure I was happy. I highly recommend Window Source because of the customer service they provide and the cost of the quality products they use.
Submitted by Tina Tonozzi on Monday, Nov 26, 2018
Window Source of the Triad did replacement windows for me about 2 years ago. They had the best price, provided quality windows, good workmanship, and cleaned the job site. Yesterday I realized there was a problem with one window, called the sales rep and today Scotty (24 hours later) came out, fixed it in about 2 minutes, FREE!! If you are considering replacement windows call Window Source of the Triad before you make a deal with anyone else, these people know their business!
Submitted by Judy Bell on Friday, Sep 28, 2018
We replaced all the windows in our house recently using Windows Source of the Piedmont Triad and we were very pleased with the sales, installation and service, the windows look great and are a great addition to our home! Scotty and the whole team have been very helpful throughout this whole process. We are extremely pleased! I would recommend this company to anyone needing windows, whether it is new construction or replacement windows. Thank you! Windows Source of the Piedmont Triad!!!
Submitted by James Overby on Monday, Sep 24, 2018