Submitted
by Ray Smith on 09/14/2023
1 Star Testimonial by Ray Smith
Title: Beware of Capital Exteriors - A Disastrous Experience
I recently had the unfortunate experience of hiring Capital Exteriors for a home improvement project, and I feel compelled to share my terrible encounter to warn others. From start to finish, my interaction with this company was nothing short of a nightmare.
First and foremost, their customer service was abysmal. It was nearly impossible to get a hold of anyone from their team, and when I did manage to reach them, they were unresponsive, dismissive, and lacked basic professionalism. It seemed as though they had no regard for their customers' concerns or needs.
The quality of work provided by Capital Exteriors was shockingly poor. The project was riddled with mistakes, shoddy craftsmanship, and subpar materials. It was evident that their workers lacked the necessary skills and expertise to complete the job to a satisfactory standard. The end result was not only unsightly but also structurally compromised, leaving me with additional repair costs.
Furthermore, the project was significantly delayed, far beyond the promised timeline. Capital Exteriors consistently failed to meet their own deadlines, causing unnecessary inconvenience and frustration. Their lack of punctuality and failure to communicate effectively only added to the overall disappointment.
To make matters worse, Capital Exteriors displayed a complete lack of accountability. When confronted with the numerous issues and concerns, they deflected blame, made excuses, and refused to take responsibility for their mistakes. It was clear that they prioritized profit over customer satisfaction, leaving me feeling cheated and taken advantage of.
In conclusion, I strongly advise anyone considering Capital Exteriors to steer clear of this company. Their poor customer service, substandard workmanship, and lack of accountability make them an unreliable and untrustworthy choice for any home improvement project. Save yourself the headache, frustration, and financial loss by seeking out a reputable and reliable contractor instead.
They came out and gave me a free estimate on my roof repair. It was also so easy to work with them! Thanks so much for your help guys ?
Submitted by Rida Mousa on 03/20/2024
These guys know insurance restoration! They fully audited my insurance adjustment and made appeals on my behalf for a more thorough restoration. After attaining a much better claim adjustment, they let us take our time totally redesigning our exterior. Thanks to their team our house got an amazing makeover. New siding that was exactly what we were looking for as well as new roof, gutters and down spouts. We couldn't be happier with the end result. Highly recommend!
Submitted by Bob Upgren on 03/20/2024
The owner dragged us along for a year in a half telling us they would do the job on our roof but they never did while water was leaking into our house.
Submitted by Simpleton on 03/06/2024
Capital Exteriors is a super friendly business with great employees. Communicating with the costumer every step of the way, you can tell they prioritize quality both in their interactions with people and the outcome of their work.
Submitted by Simonne Roise on 01/11/2024
Awesome service from start to finish! We have enjoyed Capital Exteriors and highly recommend them to our friends and neighbors when you need roofing and siding done quick!
Submitted by Tara Bohlen on 12/29/2023
We had someone come out to our house in August to look at damage from a storm. He stated that he would get the information to our insurance company and start the process. We haven't heard anything from them since and our insurance company hasn't either. When I call, I always have to leave a message and shockingly, never hear back.
Submitted by Ashley Gleich on 12/13/2023
I saw these guys on Facebook and figured I'd give them a shot at bidding and doing my roofing project and new gutters. They came out measured the roof with a drone and gave me a detailed estimate. The nails were cleaned up well. The roof looks great!
Submitted by Jeff Collins on 12/01/2022
I contacted them about getting our roof done during our escrow process and the short deadline we had. I got a fast kind response and they were out in 3 days and done in 2! Work was clean and done amazing! Thank you and will always use and recommend you!
Submitted by Krystal Tkach on 10/01/2022
