I purchased an airfryer from them this AM as their website shared with me that there was one in stock. I received an email confirming the purchase, another one sharing with me that the item was being packaged and as soon as the carrier picked it up, I would receive another email. The next email stated that the order had been cancelled. Then followed up with an email that they were crediting my account - for which I now needed to wait 3-5 days for it to process. Hmmmmm....... When I called them, they shared with me that there was one in the store, but it was their floor model and that they were getting in 4 more. I asked if I could purchase one of the incoming units based on the price point that I paid for the one that was cancelled and was placed on hold for an extended period of time. Then I was told that there was an issue with their website and was transferred to another person who handles their website. This person informed me that she could not see the item on the website and therefore would not honor the price for which I had been charged and paid for, for one of the incoming unit.s.... Sounds kinda of unprofessional and untrustworthly of a company to be dealing with going forward...would one not think???
Submitted by MIndy Weiss on Wednesday, May 01, 2024
I was impressed with Creative Kitchen In West Acres mall in Fargo. I don't normally visit this type of business but my daughter from Oregon was with me so we went in. Everything they sell appeared to be top notch items. I bought a Fexible spatula for burgers and fried potatoes. I love it. It seems that they have good quality stuff. I'll go back.
Submitted by Steve Oakland on Sunday, Jan 14, 2024
There are a lot of great cooking related items. Was hoping to just get a saute pan, but they didn't have just the pan I wanted. You had to buy the set. I don't need the set, so was kinda bummed about that. Overall, it's a good high-end store.
Submitted by Ron Fick on Sunday, Jan 07, 2024
Creative Kitchen offers quality cookware and accessories at prices that are often times comparable to online sellers. Inside you will find a wide variety of tools for all abilities of cooks and bakers. Creative Kitchen now offers flavored oils and vinegars, not to mention a newly added cheese cooler.
Submitted by Brian Ebeling on Saturday, Dec 30, 2023
I try to shop local when ever possible. I have also tried to go to creative kitchen many times. Every time ends up having some sort of issue. I bought frying pans. On the display they had lids. When they got here they didn't. I enquired about it, was told that must have been a mistake. Even though I asked before purchase and the same person was helping me. It was the older lady that has worked there forever. I went there a few years ago. Looking for a higher end knife for home. The very same lady followed me and my wife around the store the entire time. I finally asked her if she wanted to check me before I left. She said "oh, we have been having a lot of problems with theft". I have never given them a reason for this. Never complained, nothing. For what they charge you would think customer service and knowledge of product should be better. It is so over priced. My advice is order online or got to the restaurant supply.
Submitted by Trent Seibel on Sunday, Dec 10, 2023
Everyone in the store was so helpful! While we came in with an idea of what we wanted, knowledgeable staff were there to help us with our final purchase. We'll definitely be back!
Submitted by Angela Vetsch on Sunday, Nov 26, 2023
First stop I made at West Acres. This store has everything for every level of cook. Young man was very helpful with the samples of vinegars and balsamic vinegar. Gave me great ideas on how to use them. One of best tea selections outside of the internet. A must stop in Fargo.
Submitted by Mark Edmiston on Sunday, Oct 01, 2023
Such a dangerous store for me! I want everything because the gadgets are amazing and cute. They have a cheese selection too!! I'm so impressed with the displays and how well kept the store is. Staff is incredibly helpful and does not oversell you on anything. I wanted a pasta maker on a whim and was shown 3 models, but the least expensive model was recommended for starters. Easily could have tried to sell me on the fanciest one to "start off right," but the sale wouldn't have encouraged me to spend money on anything else nor brought me back. Excellent customer service didn't stop there, I was fascinated by the cheese counter and got a patient, thorough explanation of a few, and suggestions to try. I wasn't pressured, and both staff members did an excellent job treating me as an important customer. I will definitely be back and am so excited for my new purchases.
Submitted by Hello Yello on Saturday, May 27, 2023
My husband and I love coming here! Staff is always kind and helpful. We purchased kimchi and have in the past purchased cheese. They usually have someone giving out cheese samples and to date the cheese we have tried is great.
Submitted by Daniella PB on Sunday, May 21, 2023