Member Reviews

5 Star Testimonial by Mary Tate

Able to install earlier than planned. Very clean and quality of work was amazing

Submitted by Mary Tate on Monday, Jul 15, 2024

1 Star Testimonial by Gabby Hays

They never did what their rep., Brady said they were going to do concerning the gutters on our house. I kept calling their office, leaving messages on their cell phone, and still no call backs. I called the office and asked to speak to the manager of gutters, receptionist transfered me to Al, I told him my issue and he said he would check into it. He never returned my call. I called a week later and left him a message and never called me back.That is very, very, poor customer service. I will never do business with them again and telling others of my experience with Western Steel Products.

Submitted by Gabby Hays on Sunday, Jun 30, 2024

Western Products

5 Star Testimonial by K Wark

Crew that Western Products sent was excellent. They completed the job in one day and I was very happy with the clean up after job completed. They deserve a bonus on my job. Every one I spoke with at Company was professional. Definitely recommend this Company.

Submitted by K Wark on Thursday, May 23, 2024

Western Products

5 Star Testimonial by Peggy Frazier

The first job I had scheduled was my roof replacement.. I was impressed with the team! They were fast and very careful throughout the removal and installation with the materials and safety. The new roof looks great, I couldn't be happier!

Submitted by Peggy Frazier on Friday, May 10, 2024

Western Products

4 Star Testimonial by Mark

Western products helped us pick out and order swivel rocker patio chairs a few years ago which we've really enjoyed and they've aged well. They also installed a front door for us this year, and we're happy with the door. We did have frustrations with the timeline to start the project this year and with lack of communication from the salesman. Afterward, I had trouble connecting with someone there to discuss our frustrations. I left an honest review here of our experience. Then, two managers called me and took accountability for the issues and made it right. Most of our experience with western was positive and its refreshing to know their management cares when a customer had frustrations. I changed my review from 2 star to 4 star.

Submitted by Mark on Monday, Jan 08, 2024

Western Products

5 Star Testimonial by Jeff Donecker

We had all the windows in our home replaced with Renewal by Anderson/Western Products. The installer Dale did an amazing job. Showed up as planed and even worked through a rainy day to get done on time. I will definitely keep them in mind if I need any other projects done!

Submitted by Jeff Donecker on Friday, Oct 20, 2023

Western Products

5 Star Testimonial by Zackary Soderquist

We are so happy we picked Western Products for our new siding and gutters. They did a wonderful job. Very professional and outstanding attention to detail. We also appreciate how flexible they were in dealing with special requests and needs. I would recommend Western Products to anyone!

Submitted by Zackary Soderquist on Monday, Jul 24, 2023

Western Products

5 Star Testimonial by Preston Steen

Western Products Re-sided our lake cabin. The foreman and primary installer was Mike. They arrived when they said they would, worked consistently, answered all our questions and made sure we were satisfied with their work. Mike even worked on Memorial Day to finish on time! We could not have been happier with the results! It’s like a new cabin! Western’s bid was significantly lower than the other well-known seamless siding company and having used that company in the past, I can say the quality between the two was identical and similarly excellent. I would use Western again without hesitation and highly recommend them!

Submitted by Preston Steen on Wednesday, May 31, 2023

Western Products

1 Star Testimonial by Jeffrey Reed

Terrible. Absolutely terrible. I went from cleaning out my gutters once a year to water in my basement because they didn't install a downspout, water leaking into the house because they incorrectly installed a corner and now I'm having to clean off the gutter protection because they installed it so there is a bulge on the top and all the leaves and needles from my trees are collecting between the gutter and the roofline. They've been out to the house twice and tell me that everything is OK, but my neighbor who has the same gutter and covers (Installed by someone else) has no issues. I'd like to update this review and provide a better rating. However, as noted last fall the the build up of material along the roof line (see pictures) didn't allow the gutter caps to function properly. Instead the water flowed along the inside edge and ran off the end of the gutter - on all four corners! We've now had two water issues in our basement because of this. They also attempted to fix the corner but for two weeks we weren't able to use our back steps because of the ice build up from the water dripping from the seams on the gutter. Like I said I'd really like to upgrade the rating because we've had other projects that went perfectly (and I did rate those accordingly on the Renewal by Anderson page) but after four trips to readjust and redo things it has only gotten worse.

Submitted by Jeffrey Reed on Sunday, Mar 20, 2022