Member Reviews

ServiceMaster Restoration of Lancaster County - Fire & Water Damage Restoration

1 Star Review by Jazzlyn Green

I've been warned not to use this company by a commercial contractor, also a friend, who has lots of experience with this company, and won't again. I'd asked right away after service was performed for invoice or estimate on cost so I could start paying them off, as I knew my deductible would not be met. They then sent me an invoice nearly 3 months later, after letting them know I could pay it in 3 payments, they told me I would have to pay in full and have sent me an invoice nearly daily in less than 30 days since I received the original bill. I was told if not paid in full they would put a lien on my house. It seems based on the other reviews I'm not alone in my experience.

Submitted by Jazzlyn Green on Tuesday, Oct 24, 2023

ServiceMaster Restoration of Lancaster County - Fire & Water Damage Restoration

1 Star Review by cameron w

over the winter break in late december. Service master was hired by the university I attend to come in and move the things out of my room into the living room because of a burst pipe flood. Moving the items they did not break anything but they did ruin my items. For some reason they moved all of my clothes in trash bags. This would not of been a problem, but they duct taped them shut. So, for around two weeks my soaking wet clothes, towels, sheets and even shoes sat in an air tight trash bag. When i got there and cut open the trash bags the smell stained my new room for a week and I soon came to realize all of those items were ruined. I tried washing them multiple times but with mold stains and a consistent smell they are worthless. I have never wrote a review but this just makes so sense as to why service "masters" would think that doing that was a good idea.

Submitted by Cameron W on Monday, Feb 13, 2023

ServiceMaster Restoration of Lancaster County - Fire & Water Damage Restoration

1 Star Review by Working Mule Transport Kirkland

Spent days without any results took them six months to send me a bill then threatened to put a lien on my property. in my opinion no one really knew what they were doing. Tried to talk to someone about my concerns afterward and was met with no response. I would never hire them again. Forgot to mention I had a lot of cleanup and floor refinishing from the marks their machines left.

Submitted by Working Mule Transport Kirkland on Monday, Dec 20, 2021

ServiceMaster Restoration of Lancaster County - Fire & Water Damage Restoration

1 Star Review by Johnny Ace

Had water damage from a toilet issue. The same thing happened to some friends of ours around the same time actually. They used Yellow Van. Their experience went very well. All done within a week and they CLEANED up after their work was done. These guys took 3 weeks to determine if it was dry or not. Week three they started tearing our drywall. I never had the same people in my house. Over the three weeks they had fans owing through my house it was someone different each time doing the inspection. I got three different opinions. After the "work" was done. They were off the grid. My wife, insurance company, and myself called multiple times for an invoice. I had to call ServiceMasters 1800 number and complain to get my invoice so insurance could finish their end. Getting my invoice took almost 90 days. They never came back to clean the mess and clean off the walls like they said they would. Due to their lack of respect for a homeowners house my walls will need to be redone in a room as well. When I FINALLY got my invoice I had to laugh, It's almost exactly down to the penny of what my deductible is. Coincidence, I think not. Bottom line, I would avoid this company like the plague and go Yellow Van. I have used YV at my buisness for a sewer pipe that broke. They did a fantastic job at cleaning the mess and cleaning THEIR mess afterwards. I only used ServiceMaster because that's who my insurance recommended. To be fair, I don't fault the workers. They were primarily young adults just making a buck. The lack of follow through and communication with Jason, (assumed supervisor) was astounding. Do not use!

Submitted by Johnny Ace on Saturday, Aug 07, 2021

ServiceMaster Restoration of Lancaster County - Fire & Water Damage Restoration

5 Star Review by Randy Gordon

The finished portion of our basement flooded last fall and ServiceMaster was our first call. They arrived quickly and tackled all the issues. The project manager Gus was helpful in navigating the whole process and we ended up using ServiceMaster for all the repair work, too. It was a relief knowing that someone experienced was getting all the right people on-site for the needed repair work. Couldn't be happier with the work!

Submitted by Randy Gordon on Wednesday, Jan 22, 2020