Member Reviews

McCarthys One Hour Heating & Air Conditioning(R)

5 Star Testimonial by Kathryn Lundy

Jack was very polite and professional. Suggested a surge protector for air conditioner. We have had multiple storms and I agreed. Installed and explained.

Submitted by Kathryn Lundy on Friday, Jul 12, 2024

McCarthys One Hour Heating & Air Conditioning(R)

5 Star Testimonial by Matthew Whitaker

Jack came out yesterday and just as he arrived we started getting hail from a thunderstorm. He waited for nearly a half hour waiting for the weather to pass before we decided for him to come back in the morning. Not worth him getting hurt during a electrical storm. He was here first thing and was able to diagnose the problem within a minute or two (bad hard start). It took him about 20 minutes to have the old unit replaced and the new one in. Love this company and it's employees.

Submitted by Matthew Whitaker on Wednesday, Jun 26, 2024

McCarthys One Hour Heating & Air Conditioning(R)

5 Star Testimonial by Always Be The Change

Carter was so helpful, and got right to us because he knows i have a temperature affected illness. He was quick and efficient, and had things back up and running in no time! He was polite and professional, and even cleaned our filer for us. Great guy! Great service!

Submitted by Always Be The Change on Tuesday, Jun 18, 2024

McCarthys One Hour Heating & Air Conditioning(R)

5 Star Testimonial by Cathy Blake

This company was super responsive and kept the communication going via phone and SMS from the initial point of contact all the way through the end of our service experience. The technician was knowledgeable and quickly got the work done for us, even though it was an emergency call on a Sunday. I highly recommend McCarthy’s.

Submitted by Cathy Blake on Sunday, Jun 16, 2024

McCarthys One Hour Heating & Air Conditioning(R)

5 Star Testimonial by Joe Ashley

Not just a clever name - technician got here within an hour of my first call! Before he arrived, the service texted a pic of the tech with a friendly greeting, so I knew who to expect when they arrived. Got to work, clearly explained the issue, and service/repair prices were fair. Overall - would recommend!

Submitted by Joe Ashley on Sunday, Jun 16, 2024

McCarthys One Hour Heating & Air Conditioning(R)

5 Star Testimonial by Jacob Russavage

Gailyn did an amazing job for McCarthy's One hour heating and air. He was able to quickly determine that our system had somehow lost communication and got the system back up and running. While doing so his communication to us on what problems he saw with the system and the priority of the repairs were very detailed and well discussed. I very much appreciate his time and dedication to the job to give us the service in which he did. If I can request him for next visit I will be sure to do so.

Submitted by Jacob Russavage on Monday, May 20, 2024

McCarthys One Hour Heating & Air Conditioning(R)

5 Star Testimonial by David Moritz

Brandon was incredible and even explained things to me when I asked. He’s a dog lover and gave my pup a treat! On the phone they were very professional and courteous!

Submitted by David Moritz on Friday, May 17, 2024

McCarthys One Hour Heating & Air Conditioning(R)

5 Star Testimonial by Tom Hawbaker

This is story about professionalism and integrity, a tale every homeowner wants to hear. Rest assured, the technician earning these accolades -- P. Jack Drakulich -- will be requested by name for all our future HVAC service needs. Briefly, this past winter, our 2020 Goodman furnace would routinely stop running after a day or so, without the fuse being tripped. The furnace would immediately restart when the fuse was turned off and then back on; and continue running another 24-36 hours before shutting down again. Otherwise, the furnace was in perfect operating order. Goodman described the defect as a "lock out" and attributed the problem to certain recall parts (blower guard kit) installed in 2022. It described the fix as simple -- remove the blower guard kit and replace the existing plastic drain pan with a metal one. Goodman provided the metal drain pan and agreed to cover the labor. We asked the technician who performed the 2022 recall to complete the fix. Upon completion, the inducer started, the burners ignited, but the furnace quickly emitted a burning odor, running hot. It shut down shortly after ignition. The blower did not start. The technician told us this new problem was unrelated to the 2024 warranty work and that he would now have to start billing us rather than Goodman to identify and resolve the problem. He assured us the furnace had been put back in proper working order. We declined his service on the spot, despite his assertion that there may be a simple fix. We called McCarthy to review, evaluate and remedy the defect(s) rendering our furnace inoperable. Jack -- who had a real opportunity to profit from our predicament -- immediately solved the mystery. He advised the blower was not plugged in, contrary to the prior technician's assurances that he had hooked everything back up. Rather than remaining mum and billing additional time and ordering unneeded replacement parts, Jack promptly rectified the problem. We spent the balance of his service call time making sure there no other actual or potential issues left behind by the prior technician, including the possible loss of refrigerant. Jack confirmed the AC was running, normally. Jack's a straight shooter. We recommend him without hesitation.

Submitted by Tom Hawbaker on Wednesday, May 08, 2024

McCarthys One Hour Heating & Air Conditioning(R)

5 Star Testimonial by Jennifer Parkhurst

Joe was wonderful! He was so kind and easy to work with- I appreciated him taking the time to explain everything and help us find the right option for our home. I highly recommend using McCarthy's- Brandon and Joe were the best!

Submitted by Jennifer Parkhurst on Thursday, Apr 18, 2024