Member Reviews

5 Star Testimonial by Dennis Parrish

Dave, Karen and the rest of the Refined team have been very professional and responsive and as we work through an insurance claim as a result of a tree falling and damaging my house. Great people to work with!

Submitted by Dennis Parrish on Tuesday, Jul 09, 2024

Refined Home Services

5 Star Testimonial by Joseph

Eric was extremely helpful in getting us set up with Refined for a water heater replacement we needed. Pricing was reasonable and turn around time was fast from quote to installation. Work was completed quickly and work area was cleaner after the job was finished then when they started.

Submitted by Joseph on Thursday, May 30, 2024

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5 Star Testimonial by Carli Hughes

Eric and his team did a great job! They showed up and got the job done fast! I didn’t realize how easy it would be to get a new roof!

Submitted by Carli Hughes on Tuesday, Apr 09, 2024

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5 Star Testimonial by Cathy F

We had a good experience with Refined Roofing. They arrived to planned schedule, took extra time ensuring the yard and house surroundings were clear of debris (we have small dogs) and were responsive to all questions.

Submitted by Cathy F on Monday, Mar 25, 2024

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5 Star Testimonial by Phil Nickola

Had Refined Roofing come out to repair some minor shingle damage / missing shingles. Eric the Refined Roofing Tech was professional and on time. He answered some questions I had and I could not be happier with The cost repair. Very fair and very professional I highly recommend using Refined

Submitted by Phil Nickola on Thursday, Mar 14, 2024

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1 Star Testimonial by Charles Ferraro

I hired Gino and team to redo two of my old decks. Yes, I originally posted a good review right after they finished and I normally would just leave it be despite the quality of Refined’s work completely failing the test of time. But the level of aggravation, harassment, and deviousness that I have experienced from Gino is beyond comparison, and trust me, I’ve dealt with some real bad contractors. While I can forgive (and did) the fact that when we originally did the first deck, they took forever to do it, lots of stops and starts, jagged nail lines, didn’t finish a stain as promised (until I foolishly paid them to finish the second deck, many months later) the part that forced me to rewrite this review is how badly the work held up and how Gino decided to manage the situation. I sent Gino pictures of leaks underneath these decks a month ago, and I gave him the benefit of the doubt that surely these brand new decks couldn’t already be leaking. I first called my window guy and he came and said no way this is a really bad deck job and showed me all the holes, I was aghast. I told gino and he said he would “look at his old photos” and get back to me the next day and send someone by. That of course never happened and it was only After calling multiple days in a row (and being ignored at first) and telling him that I found another leak that he offered to address it. But when I called the office to finally get someone to schedule, they changed their tune and said that they had pictures that showed how flawless their work was and that if I used a different contractor to fix their mess that that would void my warranty on their work. They were already covering their tracks. This really bothered me because they knew I spent the last few weeks having to hire multiple other people to figure out the source of the leaks, when gino and co obviously knew all along they were to blame. Rather than take any responsibility or just offer to come out right away and fix it, they play the victim card and say their work is flawless, as if the water gushing down on my floor is borne out of my imagination. My opinion is that his game is just to sign up as many new customers and do as many jobs as possible, with no care for quality or maintenance, and be as difficult as possible to reach and fix issues , so that you give up and use someone else and “void the warranty”. But I’ll leave you the pictures and you can decide yourself. Did I destroy my own decks and create all these holes so that I would allow buckets of water to come through and then deviously blame the poor victim Gino? Or did Refined just do a bad job and become increasingly difficult to own up to it. They’ll probably reply and say they offered to come address it. But that was only weeks later and after many leaks and not being able to reach anyone with any sense of urgency or accountability. So what would you have done? Wait for gino for weeks while water is dripping ? Or get someone else to fix it ? And if the people who come fix it show you how bad of a job they did, would you really want Gino anywhere near your house again? I’ll let the pictures speak for themselves. I honestly wish I had never heard of this company and just used someone else. In the end , it’s my own fault for trusting Gino. But don’t make the same mistake that I did…

Submitted by Charles Ferraro on Wednesday, Feb 07, 2024

Refined Home Services

5 Star Testimonial by Dave Adams

I wanted to send out this review for anyone that's considering having their roof done. Whether it's a simple modification or a complete roof, as in my case, this crew is absolutely amazing!! From Gino, to Rick and of course Karen, to the most professional crew I've had the pleasure of dealing with, you will be amazed at the workmanship and effort put forth by all. These guys were here at 7am and stayed until 5:30 two days in a row. They had to completely rebuild my roof from the rafters up and would not and did not stray from their concern for our safety and the longevity of the roof. They are awesome and would not hesitate to recommend them to anyone. The pricing was below my expectations and the work ethic was way above my expectations.YOU GUYS ROCK AND THANKS SO MUCH FOR ALL YOUR EFFORTS!!!

Submitted by Dave Adams on Friday, Nov 17, 2023

Refined Home Services

5 Star Testimonial by Richard Hewson

We had refined home services build our deck and we couldn’t be happier! They did a quality job from start to finish. Keeping the job site clean the whole time, being in the trades myself I am very picky and meticulous with other peoples work. But I couldn’t find one thing to complain about. I highly suggest them for any of your home projects.

Submitted by Richard Hewson on Tuesday, Sep 26, 2023

Refined Home Services

5 Star Testimonial by Andrea Riggillo

I am very pleased I chose Refined Roofing and cannot believe the job was done in a day. Ricky the project manager was knowledgeable professional and friendly. The crew was respectful of my property and as you can see did an excellent job! I highly recommend Refined Roofing.

Submitted by Andrea Riggillo on Wednesday, Sep 20, 2023