Submitted
by Alok Bansal on 07/17/2023
2 Star Testimonial by Alok Bansal
Hi All,
I am wiring this review and providing my overall experience with the company. During the sales period, it was awesome and quick response (Sep-22), however, it continues till we received our approval by Nov-22. I was told initially my project will be completed by Dec-22 or Jan-23, however, I wasn't able to get a single response after following up multiple times until I send out an email saying I have been following up and no response so "I assume the company has decided to scrap the project" I got the response in 10 min." I have been trying to get the status on my refund and other items for the last 2 months but no response, and completely ignored by Andy (owner) and other team members. However, I really appreciate Tim (VP Sales), and for all his hard work and quick responses and still trying to help me with all he got.
Issues I have faced with them
1. Withdraw the money without even completing the project
2. No update on my cash back and refunds (just we are delayed)
3. No updates on SREC or other items
4. Hard to get hold of anyone from the support team or anyone in general.
I was referring my family and friends to them but I will not do anymore due to such issues, which can add a lot more in the long run.
The company went out of business and screwed customer like me after finishing the installation. Andy Wall is not answering messages to submit paperwork.
I would recommend not to do business again with this company.
Submitted by Prashanth Sundaram on 06/03/2024
Taylor Munson was our sales rep and the service was impeccable. Taylor was knowledgeable, courteous but above all his level of communication was A+, he kept us informed every step of the way on what to expect next. Even after we had the panels installed and the deal was done, Taylor was quick to respond to any questions I had. I would absolutely recommend AD Energy and especially Taylor as a sales rep.
Submitted by Tru Genal on 10/12/2023
Absolutely the worst solar company in New Jersey. The office have the most slimy people you could ever meet. From lying to customers to lying to employees, this company have a history of unethical practices.
Sales employees and management only care about making the sales. Once they get the sales their customer service goes down the drain.
As a former installation employee, this company has shown us the lies they tell to customers and employees. They only care about the bottom line as in whether or not the customer has signed the contract with them. DO NOT SIGN UNTIL YOU UNDERSTAND THE AGREEMENT IN FULL DETAIL.
Their reply to this review isn’t even why I’m not there anymore. I spoke up about their crookedness and was punished for it
Submitted by John Kheng on 10/06/2023
If anyone is potentially interested in getting solar panels for your home ,i highly recommend AD Energy. The entire staff that i dealt with were highly informative, professional, and very thorough with explaining the overall process of the solar panel installation. Tim, the ad energy sales person highly exceeded my expectations, he was very friendly and was the selling point on making us make our decision to go with ad energy. I highly recommend Tim if you have any questions or need any informative information if you are interested in joining the Ad Energy family.We even utilized Ad Energy for our new roof installed. I give 5 stars for my experience!!!!!!
Submitted by Carlos on 04/30/2022
