Member Reviews

Gatti Plumbing, Heating and Drain Cleaning LLC

5 Star Review by

I have used Gatti Plumbing multiple times for renovations and plumbing fixes, and have never been disappointed! They fix things the right way, are very reliable, are helpful, and provide high quality service. Definitely a team to call!

Submitted on Saturday, Aug 26, 2023

Gatti Plumbing, Heating and Drain Cleaning LLC

1 Star Review by

Lots of great service for others, but not for me it seems. Two guys came out (plumber and helper) to move and connect a washer and gas dryer, relocate a sink in the laundry 3', replace a toilet, and clear a drain associated with my gutter drainage system. Ultimately, the sink was relocated, the appliances were set in place (not fully connected yet), and the outdoor drain was cleared. I paused the remaining work scheduled for the next day due to the poor performance of the plumber (helper was fantastic). At the conclusion of the work, the plumber failed to turn the hot water back on, left a sopping wet towel in the laundry room with water everywhere, put a decent sized scratch in my wood flooring when transporting the appliances, and left a stain on my carpet. I called Kyle (owner) to explain the situation and asked him to send another plumber out to finish the job. He then said the initial charge of $1,500 was too little and he should have charged $2,500 (they actively worked for 3.5 hours). He had no issues with the state the plumber left my home in, kept coming back to that I should pay the full $1500 even though the work wasn't finished, and kept using an analogy that if I go to a restaurant and get bad food I should tell the server while he's there. I mentioned that I didn't notice the issues until they left, and as I had an issue with the plumber notifying the owner was the correct course of action. Kyle refused to send someone out to finish the job and said I could hire someone else. At no time did Kyle offer an apology or consideration for what I experienced. When asked directly if this quality of work is what he expects out of his staff, he said yes.

Submitted on Sunday, Aug 20, 2023

Gatti Plumbing, Heating and Drain Cleaning LLC

5 Star Review by

Gatti replaced our boiler about during the time when covid was still a concern. They wore mask during the time they were inside. They came highly recommended from another friend. We needed to replace the boiler right away. Gatti's team showed up on time, accessed the situation and gave us a quote within a day. They completed the job within 1-1/2 days and left our basement in good condition. The pricing was great. We love our red boiler and highly recommend Kyle and his team.

Submitted on Monday, Feb 20, 2023

Gatti Plumbing, Heating and Drain Cleaning LLC

1 Star Review by

We had a very poor experience with Gatti plumbing. We had called them in late December because our free standing tub was moving and we thought there could be a leak under the tub. One of their plumbers came and looked at the tub and said there was no leak and that it just needed to be caulked. Also that there really wasn’t a leak under the sink but that one of the rubber stoppers for the sink drain was bent and he could adjust it. Charged us 300 dollars for the tub caulking and sink which we figured must be the going rate, so no big deal. Three weeks later the caulking around the tub was badly cracked and so I called Kyle the owner. I told him it was a free standing tub, sent him pictures of the work that Gatti plumbing had done and he looked at the cracked caulking said it was most likely a leak after all! He said he would come take a look at it himself and that it would be 200 dollars an hour and that he would refund us the money for the caulking. He came yesterday, stayed for less than 2 hours and charged us 500 dollars for the tub repair (and 148 dollars for the adjustment under the sink). When I asked Kyle why he charged us 500 dollars for the tub repair when he was there for less than 2 hours and based on what he quoted us it should have been less than 400, he said he needs to make at least 500 for a free standing tub repair and that because he is fast that’s why it took him less than 2 hours. He said he could have hung around and pretended to take 3 hours if he wanted to. When you are quoted one price on the phone and they then come in and charge you a different price, that’s completely unprofessional and fraudulent. He also never once acknowledged that they had messed up the first time they were here and should have identified a leak the first time around.

Submitted on Saturday, Feb 04, 2023

Gatti Plumbing, Heating and Drain Cleaning LLC

5 Star Review by

The Gatti Plumbing team was awesome! I asked them to install a water softener and they were able to come the next week. They installed it exactly how I asked and even taught me about how my unit worked. The person who did the installation even came back to ensure there were no leaks a few hours later after the water had been running through it for a while. Highly recommend.

Submitted on Monday, Jan 16, 2023

Gatti Plumbing, Heating and Drain Cleaning LLC

5 Star Review by

Called Gatti in the morning; two plumbers showed up in the early afternoon. Both worked on installing faucet and answered my questions while working. The two had an excellent rapport, good humor. Very professional. Results were excellent.One important note: When I first searched for a "plumber near me" on Google, I called another plumber first, but because they couldn't give me an estimate on the call, I hung up and called Gatti. Got a estimate immediately. Great price, so I decided to give Gatti a go. Glad I did. Would use them again in a flash. Highly recommend them.

Submitted on Thursday, Jul 28, 2022

Gatti Plumbing, Heating and Drain Cleaning LLC

5 Star Review by

Loved the services we received from Gatti Plumbing. They were easy to schedule and were efficient in their work. We've called them for issues big and small, as well as cosmetic fixes (new faucets, etc.) and each time they've blown us away with the quality of their work! Highly recommend!

Submitted on Tuesday, May 17, 2022

Gatti Plumbing, Heating and Drain Cleaning LLC

5 Star Review by

Kyle replaced 2 boilers in our multi-family house at one time and the work was great! He is very professional, all his prices are upfront and fair, and he takes care to be thorough with the appropriate speed. I fully recommend Gatti Plumbing.

Submitted on Saturday, Apr 16, 2022

Gatti Plumbing, Heating and Drain Cleaning LLC

5 Star Review by

Kyle Gatti was really great. Very responsive. He gave me a good ball park estimated price for the job and also gave me an estimated time of arrival for when he'd arrive after he was done with another job. He even followed up with a call when he was on his way and gave be an ETA down to the minute. Very courteous and professional and left everything very clean and he fixed the problem fast all the while I was in between zoom meetings. I'll definitely use Gatti Plumbing again I'm the future. Thank you!

Submitted on Monday, Jul 26, 2021