Submitted
by Jason Glushakow on 12/28/2018
1 Star Testimonial by Jason Glushakow
If I could give -50 stars I would. In my 38 years on planet earth, this has been by far my worst experience with any vendor of any kind. I inherited this alarm system from a previous owner. I've had at least 5 false alarms, including 3 on vacation. The company does not respond well to calls/e-mails. The only way I could get their attention was to find the CEO's name on linkedin and ask to speak to him. Even after making several mistakes, they constantly charge to come back to fix their mistakes. At one point I called to shut off my alarm and the police still came. Somehow they still did not accept blame for this. I like buying local, but do me a huge favor and rethink this horrible alarm company.
When Absolute Protective Systems was run by the original owner, Paul Smoley, may he rest in peace, it was the best fire safety company in New Jersey. Since it's purchase and inception to Sciens Building Solutions in 2021 it is now run by the new general manager and I'm very concerned with the future of a once lucrative, thriving business has turned into a revolving door of employment now trying to desperately hide in the group of Corporate companies that are surpassing it quickly. I wish a very good luck to the existing employees if any.
Submitted by Leonard Watts on 12/17/2023
I used this company for many years in my commercial business as well as my residence. They were barely ok. The sales department and service department were very poor at responding. Then I cancelled the contract and went without an alarm system until I brought in another company and they started sending me threatening letters that they will "notify the fire official..." I have responded to the 4 threatening letters I received and they just ignore my responses. Go somewhere else! It is now 3 months later and I got another fake bill. I asked for a copy of the contract which they will ignore because they is none and they never provided the service.
Submitted by Rich Parker on 11/09/2023
I was driving on route 10 in Denville and needed to merge lanes due to my lane turning into the other one, there was plenty of room to do so except the driver in this company van kept speeding up and almost hit me on purpose. Then he proceeded to ride the back of my car dangerously close. This company should hire safer drivers before they cause an accident. I had my 3 month old daughter in the car with me.
Submitted by Kristen White on 09/14/2023
We have been using Absolute Protective Systems for over 15 years for our annual fire sprinkler inspection and had never had an issue. While they seemed pricey we never looked elsewhere since it was convenient for us. This year, we had to put off our annual inspection that was due in March because of the pandemic since we were pretty much in a lock down and our tenants were uncomfortable having visitors. Fast forward to earlier this week, 7/23, we received an email from Absolute reminding us of the inspection with a time and cost to come for inspection. We responded asking for a different time. I missed and didn’t respond immediately to the alternate time they provided given work and everything else going on in our life. Then this morning 7/25, while catching up on email, I see Absolute’s email from 7/24 reminding me we are 3 months pass due our inspection (which is fine and appreciated) and then goes on to threatening to report us to the township for failure to have our systems inspected if we don’t get make the appointment with them soon. APPALLED at their business practice. Is business so bad that Absolute has to resort to threatening long time clients for not responding to an email right away?
By the type of impersonal (this is the policy, we are awesome and not addressing the customer's actual concerned mentioned, no apologies) responses I see from the owner to the bad reviews here, it has given me more reasons to look for another company for our inspections. They can go report me to the town all they want but we will have taken care of this with another company that actual values their long time customers. And oh by the way, did they forget we are in a pandemic and that is the only reason for the delay? I hope someone who cares about customers actually knows how to respond to negative posts reads this and mitigate the downward spiral of our poor experience instead of lighting more fire under our dis-satisfaction.
Submitted by N C on 07/25/2020
