Member Reviews

5 Star Review by

Ryan arrived in a timely manner, was very professional and promptly set to work on repairing my AC unit. He thoroughly explained everything to me as he went through the process. I have been extremely satisfied with TLC and with the service they have provided.

Submitted on Friday, Jul 12, 2024

TLC Plumbing, HVAC & Electrical

4 Star Review by

Chris and his buddy quickly changed out the capacitor and were both friendly and professional. I was just happy to have AC again. I tipped them both $20 for a job that only took about 10 minutes, but it was well worth it. The markup price for the capacitor is high. That is the only negative thing about this visit.

Submitted on Thursday, Jul 11, 2024

TLC Plumbing, HVAC & Electrical

5 Star Review by

Zeke and Ruben were great! They were professional, courteous, and very personable to me and my Dog, Buddy! I decided to have a water pressure regulator put in at the service meter because my pressure was 130lbs! Zeke came out Friday and quoted me a price, said he'd be here with help Monday morning! Not only did they show up the when he said they would, they completed the work quickly and conveniently, so as not to inconvenience me. I've relied on TLC in the past for my AC and heating Service and will continue to call on TLC for any future needs.

Submitted on Monday, Jun 24, 2024

TLC Plumbing, HVAC & Electrical

1 Star Review by

$556 for what you ask? Oh about 3 hours. There should be some kind of courtesy rate or diagnose rate for work completed, yet not finished verses work completed and the customer able to use their toilet, like wow, it's fixed, we can flush now!! 3 hours to determine we're not finished and there's more to come, MORE? .....how much more? We don't know, we could be just getting started. Granted at this rate formula what's to imagine .....a job can quickly turn into a $1,000 job when completed? Oh.... I think I see now. What's to wonder? If this billing formula and it's lack of completion has happened to you let me know and we can begin the next step like TLC recommends........there are plenty of plumbers in this town that truly understand the customers of today's mindset. We don't appreciate paying full throttle hourly pricing for work that's incomplete. Beware.....One-by-one, kind of like drip-drip-drip they could slowly but steady flow away. Climate Control is on there way ----->

Submitted on Wednesday, Jun 05, 2024

TLC Plumbing, HVAC & Electrical

4 Star Review by

I had many issues with the customer service, scheduling, and communication I received over the last week. But I now feel greater peace of mind after speaking with Keanu and with Cody coming out to check the cooler to ensure we could run it safely over the summer. Cody was pleasant, kind, professional, patiently answered all questions, shared pictures that he took, and took the time to explain everything even more than once to a friend who is helping me. Thank you, TLC. I really do appreciate the good customer service.

Submitted on Saturday, Jun 01, 2024

TLC Plumbing, HVAC & Electrical

5 Star Review by

TLC was great! Our AC wasn’t running quite as normal as it should’ve been. We called TLC and the dispatcher told me they could have someone out the next morning between 8-12. Promptly, I received a call at 7:30am and they were right on time. Josh and Ryan were fantastic. They were polite and quickly diagnosed a capacitor issue. Replaced and the AC is back in action. Everyone was polite and very nice. Definitely calling them again!

Submitted on Thursday, May 30, 2024

TLC Plumbing, HVAC & Electrical

5 Star Review by

Alberto was amiable and really professional. He was able to diagnose my issues within minutes of just arriving. He installed a new outlet outside of my house, and he was quick to help and find solutions to my problems. He was patient and made sure I was satisfied with everything before leaving my home. I definitely recommend using TLC for any concerns or upcoming projects. I couldn’t be happier! .

Submitted on Monday, Apr 08, 2024

TLC Plumbing, HVAC & Electrical

5 Star Review by

I had no idea that TLC did remodeling until a friend (Interior Designer) referred me to them. They were Fantastic! Everyone came to our home just as they said they would. From Kyle, who did the estimate, to each worker, everyone came within the time frame given and they worked diligently every minute they were here. I wanted the countertops replaced in my kitchen. TLC took the time to come, look at my current kitchen, listen to what I wanted and then do the job which included reconstructing the island. Ramon was the lead and I couldn’t be more please with his professionalism. He communicated with me to be sure he understood what I wanted and if a question came up, he asked instead of just doing what he ‘thought’ I might want. One of the cabinets had to be reconfigured and rather than doing a less than professional job of that, he took it to their shop so the right tools(saw) could be used. They cleaned before they left everyday they were here. They used canvas tarps on the floor so it was not damaged and used Vacuums to clean the dust and scraps. They hauled away all trash daily leaving my kitchen in the best possible place it could be. We have used TLC for plumbing in the past and I will definitely use them again for remodeling! Thank you for a job well done! See the before, during & after photos below.

Submitted on Monday, Jan 22, 2024

TLC Plumbing, HVAC & Electrical

5 Star Review by

We had to rush to buy this house in Sept 2023 (because the buyer of our old house wanted in a lot faster than expected) and were left with a plumbing nightmare. (Before photos included). We originally called them about a leaky pipe, but we had a whole bunch of other concerns. We got no hot water to the kitchen faucet unless we waited forever and wasted water down the drain. Then the city of Rio Rancho started charging us a sewer charge for wasting water. They watch drainage in the winter to determine how much to charge you all year long, so this was really critical to getting that part fixed ASAP. We always try to be environmentally responsible, but that was the only way to get hot water to the faucet and the dishwasher. We had a horrible, leaking pipe on the top of our hot water heater that would've ended in disaster pretty quickly. I hadn't even noticed THAT leak! (Fred was fantastic at explaining what could happen very soon). There was also a leaking pipe coming out of the wall from the water source. We also had a hot water heater that had been installed in 2012 and had to be turned all the way up to the C setting just to get the kind of hot water we needed. The hot water was never really "hot" from the time we moved in. It was obvious the move a previous home owner took to remove the water softening system had caused calcification to build up really bad inside of the pipes, fixtures, appliances, etc. What an absolute nightmare scenario just waiting to happen. I was terrified we would have a blow out of pipes under our house. Fred treated me with the greatest respect and never once acted annoyed about my thousands of questions. He and Ivan told me every single thing about the system that we needed to know. I've never had such a great experience with a plumbing company. I am a woman veteran and have been talked down to in the past and ignored by other plumbers. (I fixed electronics on airplanes so I have a brain). When Ivan arrived a little while later to help Fred with the new hot water heater, he was also very patient and polite while answering all my questions. A young woman named Olivia arrived very shortly after to explain the water softening system and was very thorough and answered every single question I had. They worked so hard to get everything fixed. Never saw them slack off ever. They completely rebuilt our pipes in the hot water heater closet, (*see photos*) put in an on-demand water heater and an amazing, water softening system. Even the guy from the gas company was impressed with the job they did. Our water heater closet had drywall for walls, and had obviously suffered a lot of leaks. They installed new plywood and covered the new pipes with insulation. Fred and Ivan and Olivia (water softening rep) were all fantastic. The softening system only regenerates after use, so if you're on vacation you never had to worry about it using up water while you're gone. (I used to have a water softening system when I lived here in 2014, and it sounded like someone was grinding glass every single night in the middle of the night, whether you had used the water or not. Freaked me out the first time I heard it). The water softener allows me to use potassium pellets because I can't use the ones with salt, and it doesn't use electricity. Thank you! We sleep well at night and take hot showers and baths without freaking out about what is going to break. The kitchen faucet and dishwasher also now get instant hot water. I've had an on-demand hot water heater before, but this one is incredible. It doesn't need a water recirculator for a larger house because the water heater has its own. Note: Another plumber we spoke to told us we needed a water recirculator that was going to cost a lot more. Best plumbers I've ever met in my 64 years on earth with the eight houses owned in the past and the best investment in a house we've made. I can't wait to see how low our gas and water bills will be now. Yay! P.S. They also called and took care of the rebates we would get through the new government rebate program. Bonus!

Submitted on Sunday, Dec 17, 2023