Submitted
on 06/27/2024
5 Star Review by
Issac and his helper provided outstanding service. Tree roots had broken my outflow pipe and Issac got it repaired. Compounding this, it was extremely hot and had to be dug my hand. He also had to cut some tree roots that impaired digging. He explained everything promptly and let me know what he was doing every step of the way. I 100% recommend them and would use them again if I needed to.
Had a plumbing problem of a leaking toilet tank on a Monday morning. Darren Cedillo was here before 1:00. He was professional & knowledgeable. Made needed repairs in no time. Thank you Darren & Las Cruces plumbing and gas.
Submitted by on 11/20/2023
We had Las Cruces P&G out for an estimate on a soft water conditioner and Eugene was the tech. Showed up right on time, very courteous, knowledgeable and thorough. Our situation was somewhat complex and we had a misunderstanding as Eugene said he would have to bill us for the estimate. I was never advised, nor have I ever come across it before in many years, that there would be a charge for an estimate. Nothing on the website, nothing in the appointment confirmations. Eugene called back to the office and got it worked out for us and there was no charge. We have not ordered any work yet but this was a good sign of "service", in my opinion. Granted, there was a lack of communication up front. But you usually find out if a company provides true service when there is a problem of some kind and in this case, Las Cruces P&G stepped up to the plate. Thanks, guys!
Submitted by on 03/21/2023
Though it seemed our problem fixed itself, Joe Dominguez was very thorough in making sure we had no further issues. He went above and beyond his duty and was very friendly. Will definitely call LC plumbing again in the future
Submitted by on 03/16/2023
Excellent customer service. The staff was exceptionally friendly and professional. Our ac was struck by lightning surges and of course damaged the system. Matt worked with me and the insurance company to get it back in service. So the entire system had to be replaced. Matt provided a reasonable
estimate for a new train hvac system that the insurance company approved.
Believe it or not, friday I provided 1/2 down and today we have ac, which they recieved the unit yesterday!! UNBELIEVABLY FAST IN MY EXPERIENCE!!
I highly RECOMMEND this company for your plumbing and hvac needs!
Satisfied new customer!
Submitted by on 08/31/2022
They did good work, nice worker, but we were given one estimate for water heater installation and when it was all said and done we were charged $200 more then estimate because the job took longer then they expected. No heads up till we got the bill.
Already spoke with them, they apologized, and left it at that.
Kind of made us wonder what good was their estimate, or word in the first place?? 2nd time that has happened with them.
Just our experience.
Submitted by on 02/03/2022
Absolutely amazing service. The office staff were courteous and were able to get me on the calendar same day. They send you a text when the plumber is on the way with a picture of the person so you know who is arriving at your home. They were able to repair the leak without destroying my bathroom floor, and while I have quite a bit of sheet rock work, that beats foundation and tile work! I would recommend this group to anyone.
Submitted by on 03/22/2021
LC Plumbing and Gas did the plumbing work when our two bathrooms were gutted and remodeled. We use them when we need other work. They were here Friday because we had water on the floor under our washing machine. I thought it was a problem with the washer, but the appliance guys realized it was a plumbing problem. The gentlemen arrived as scheduled, were completely professional and very personable. They cleared the drain and installed a vent pipe. They were respectful of both me and my home. They cleaned up after themselves and answered all my questions. I highly recommend this company (as did our contractor for our remodel) and will use them again in the future.
Submitted by on 02/20/2021
These guys are awesome!! I had AC issues yesterday and called the main office and spoke to Matt. He was thorough and very helpful. Matt was able to send a person out within a couple of hours. Gilbert arrived and was professional and told us exactly what we needed to do to get back up and running. We had to wait a day for the AC to thaw out. This morning the company sent Ricky out to take a look. I feel like he went above and beyond with fixing the unit, providing education for the future, and the price was fair. You also get a text with a picture of who will be coming out and their ETA. Some even have tracking so you know how close they are! Will definitely be using them again!
Submitted by on 08/27/2020
