Submitted
on 04/16/2024
5 Star Review by
Our hot water heater needed to be replaced and Medina was there within 45 minutes of my call. They replaced it that very day! I was impressed with the crew and Mr. Medina. They were knowledgeable, kind, polite, and responsive to my concerns and questions. I would definitely use Medina’s Plumbing again!
I called Medina's Plumbing after a recommendation by a water damage restoration company. David Medina, owner, said he could come out very quickly, so I made an appointment. David Medina, owner, showed up sixteen minutes early while I was still asleep. I needed the ice maker/water line shut-off valve replaced due to it leaking. David Medina, owner, quoted me $680.00 initially for approximately an hour and a half of work. He then came down to $550.00, which is still outrageous. I had them look at the faucet outside that rotted and broke, and he said he would give me an estimate BEFORE the repairs were completed, but he never did. I was told they would be here for two to four hours, but they were here all day with the water off because they kept leaving to go get parts. Saul Medina did great work from what I can tell. However, he broke my valve box and didn't tell me.
After the repairs were done, and I had lost an entire day of work, I was called by Anthony to pay over the phone. I wasn't given an invoice, bill, or receipt, and he said the total was going to be like $980.00 with tax. David Medina, the owner, said he would give me another small discount, but it's still highway robbery for the minor work that was done. I could have done this work myself a lot cheaper but the restoration company insisted I had to hire a plumber. I tried to explain to Anthony the tax rate should be Dona Ana County tax rate NOT city tax rate since I live in county and the work was completed in the county, and Anthony proceeded to yell at me over the phone and change the type of tax he says they charge. Anthony is unprofessional and has poor customer service skills. Anthony refuses to guarantee the work that was done. Saul Medina is a hard worker. I would work with him in the future, but I can not afford to use this plumber.
Submitted by on 04/23/2024
These guys were available the next morning. Other plumbing companies were booked for days. They were courteous and professional. They fixed my problem at a reasonable price. If I need a plumber again, I know who I'll call (not Ghostbusters lol).
Submitted by on 04/09/2024
Like many of the comments above I was done dirty by Medinas plumbing I called them to fix a hot water issue then they don’t fix it and break one of my pipes they then say they’ll be back on Monday to fix my hot water and the pipe they broke they then refused to do so and hung up on me
Submitted by on 04/02/2024
Do not use this company! The previous reviews must be fake as they only have a few reviews in their history.
This place robbed my family. My family needed the water faucet in the back yard fixed. The man told my mother after the job was done $265. When my aunt went to go pay (the owner of my mom’s house). They charged her over $400. It wasn’t until my mom and my aunt talked to each other , where we found out what they have done.
The man who fixed it , didn’t even buy new parts for the job, except maybe a tiny amount of copper.
The job was poorly done and We anticipate it to break soon. We also will be going to the Better Business bureau.
Submitted by on 03/04/2024
They show up on time and get the job done. Price is comparable to every other company. I have no complaints and do recommend this company.
Submitted by on 02/25/2024
They do not guarantee their work. Please stay away from this plumbing company. They improperly cleaned out my mainline, then the next day it backed up again. I talked to the owner and they said they guaranteed the work for at least a week! I told him it had only been a day. He said he would send someone out, but then got a call from Anthony who said they DO NOT guarantee their work! Said it would be ANOTHER $114.00 service call!
Submitted by on 02/05/2024
During record high temperatures and a holiday, Medina's went out of their way to ensure my elderly father was comfortable when his a/c went out. Medina is run by genuinely good people. This is our second time calling them during a crisis, the first time was a plumbing issue, and I honestly can't give them enough stars in this review. Great people and great work.
Submitted by on 07/08/2023
David and the crew at Medina’s Plumbing have done multiple jobs for us and I feel 100% confident recommending this company to anyone in the Las Cruces area! Call them first and thank me later.
But for those that want more details I’ll below.
Medina’s Plumbing has done great work for us 3 times now and each time they showed up on-time, stayed until the job was done THE RIGHT WAY and never surprised me with any price changes!
Another great quality that inspires confidence is that if you ask David about a job he will give you an honest answer. He has turned down a couple jobs with us because he felt they weren’t necessary yet or it couldn’t be done properly at a reasonable price. This is not a company that will just do anything to make a buck.
They have replaced our water heater, repaired a broken water main (after hours emergency) and did our side of a conversion from septic to city sewer.
When we had the emergency with our water line David’s guys showed up within the hour and they stayed well into the evening to make sure the job was done correctly. In addition we felt like the fees were very reasonable.
Submitted by on 07/28/2021
