Submitted
by Donn Lassila on 05/07/2024
5 Star Testimonial by Donn Lassila
Been with the Cooling Company coming up on 8 years now both for my commercial and residential needs. Justin was just here at the office getting our 7 units ready for the summer heat. This was his second periodic visit with us. He keeps our units in tip top shape and provides a complete report for each unit every time he is here. He's customer focused, professional and knows his craft. Appreciate Cooling Company and how friendly their staff and technicians are.
The Cooling Company has the best customer service that I've experienced from any company in a long time. From the people who answer the calls to the technicians (especially Justin) who come into your home, everyone is just so friendly and easy to deal with. They are respectful and don't try to oversell anything. I highly recommend them.
Submitted by Lou Montgomery on 07/13/2024
I had another company that I used to take care of my A/C, they are no longer in business. But, the repair guy that I knew referred me to the COOLING COMPANY. I made the call because temperature was 112 and was scheduled right away within two hours of the call. Danny was here on time. He explained what he would be checking for, to get the A/C working. He showed me the problem. We both did price check and it was in my budget. Danny is very knowledgeable and respectful. It had taken maybe an hour. It was a pleasure meeting such an incredible young man with experience in his field. My encounter with Danny made me feel at ease and Cooler!!! Thank you Cooling Company and Danny!!
Submitted by Fannie Waters on 07/13/2024
My first experience with The Cooling Company was an emergency call in early spring of 2022 to assist with installing a thermostat. Our technician at that time, Jorge, was extremely professional and I learned a lot from him as he helped us.
My upstairs unit failed in May of 2024 and my wife and I decided it was time to replace them. We called and we were assigned Ray this time, he arrived promptly at the appointment time and immediately got to work. He evaluated our systems (as old as our 40 year old house) and gave us options on systems that are up to spec for Las Vegas' brutal summers. We decided to replace both systems, and they threw in a more efficient water heater!
The technicians showed up bright and early to get to work replacing the systems and were done in roughly 6-7 hours. They had to come back the next day to replace the water heater.
I will say this: The Cooling Company might not be the cheapest on the block, but their professionalism, caring and hard work are outstanding in a sea of mediocrity in the Las Vegas/Henderson HVAC arena. I couldn't be happier with the work they did, even correcting issues with the original house wiring and not mentioning it as part of the invoice. I appreciate this company and will 100% recommend them to anyone who asks.
Submitted by Jordan Russell on 07/10/2024
My service tech Justin was so wonderful to work with. He was on time, respectful of our property and was very knowledgeable. He performed the inspection of our HVAC system and acknowledged our concerns. After a thorough inspection he explained the results. He was so pleasant. Cleaned up after himself. We would highly recommend the Cooling Company and especially Justin.
Submitted by Jim And Debra Leatham on 06/07/2024
upon arrival of the technician we discussed my reason for requesting his service, it was because came to install new thermostats and my air conditioners were not qualifying. After this discussion the technician did what was necessary to look for causes that disqualified me to have the new thermostats installed, even thought I had just had my both air conditioners serviced two moths before. The cooling technician gave my air conditioners a clean report opposite of what Nevada energy gave ,?. This cost me $80 for the service but it was well worth it, and give the Cooling Company high marks for their honesty and great service , I highly recommend this Company for HVAC services.
Submitted by Joseph James on 05/31/2024
Justin was super nice, almost excited to help me out. I just wanted to have the AC checked before the heat gets too bad. He didn't try to sell me on anything but a routine inspection which I am actually still considering due to my positive interaction with Justin! Usually I feel like I need to keep my guard up for the usual "we need to replace everything" routine when it's just a bad capacitor. Thank you Justin there may just be hope for this world after all.
Submitted by Nicholas Zaiser on 05/28/2024
I cannot say enough positive things about the service that we received from Justin who was our A/C Tech. He was extremely professional, personable and knowledgeable.
He got right to work and was very thorough and prepared with all the filters and a part needed to fix a problem with one of our A/C units.
I highly recommend The Cooling Company!
Submitted by Karen Marrs on 05/26/2024
I’ve known the folks at The Cooling Company for years, and it's always been clear that they are not just experts at what they do but also truly wonderful people. When I needed HVAC service recently, they were incredibly punctual, arriving exactly when they said they would. The technicians were both professional and friendly, taking the time to explain what was wrong with our air conditioner without overwhelming me with technical details.
They offered a detailed, fair quote upfront—no hidden fees, which was refreshing. The quality of their work was evident as they not only fixed the immediate issue with a high standard of workmanship but also checked the entire system to prevent future problems. Their customer service was exceptional throughout, from the first phone call to their follow-up after the job was done. They really went above and beyond to ensure everything was perfect.
I can confidently say that The Cooling Company stands out in the HVAC industry not just for their expertise and quality of service, but for their integrity and commitment to customer satisfaction. I’d recommend them to anyone without a second thought—they are the kind of company you can trust with your eyes closed.
Submitted by Brandon Delima on 04/23/2024
