Submitted
by K Salazar on 03/01/2022
1 Star Review by K Salazar
Great website - terrible customer service - horrendous job cleaning.
My family hired this company to clean their home before moving in. Unfortunately they did not read the yelp reviews prior to booking.
3 woman showed up to an empty house to do a move in cleaning. They were here for 2 hours and did a terrible job. Carpets were not vacuumed. At ALL. Inside of the oven was dirty. Blindes were dusty. Bathroom faucet still had tooth paste on it. This makes me question how well the rest of the house was cleaned or if they even cleaned at all!
Tried to contact Monique Walden by phone and email and haven’t heard back.
I only have 2 complaints. 1. Make sure you get a SET quote before they begin service. 2. Make sure you have a clear understanding of the things that may need cleaning that can be missed (the front door window was not cleaned from prior wall paper sticker that was removed).
Other than that, the service provided and cleaning was great.
I did a move in/move out cleaning. I was quoted $225-300 for a 1194 sq ft house. They placed our deposit amount at an in between ($275) until they could "take a look".
The lady came and took a look then proceeded to clean without saying what the price was up front. I called the business 2 hours later to ask what the price was because nothing was said. Then they proceeded to say "well there's high ceilings and there was a bit extra rusting and soap build up in the bathroom so its actually going to be $290".
Now I did and would have paid this amount because of timing. But no one wants to feel like they've been pulled a fast one on. I originally planned to pay $330 for overall with a tip based on the $275 quote. Pulling a last minute, fast one made me stick to what they charged.
I still would recommend this company which is why I gave 3 stars. The cleaning was very well done. The shower and stove look really great. A bit bummed that I paid $290 and still have to scrub a window, but I'll take blame for not specifying.
Submitted by Mel G on 04/14/2023
By far the best cleaning services company in Las Vegas! I Highly recommend
Being a real estate agent i need the detailed oriented cleaning company for picture day of my listings, Diamond Cleaning USA won’t fail.
I have personally met the management team and they are the best professional people. They’ll customize the cleaning experience and listen to any especial requests their clients may have.
Submitted by Federico Calderon on 10/05/2019
