Mr. Tile Reviews

Submitted by Bryan Carter on 04/30/2023

1 Star Testimonial by Bryan Carter

-MR. DISAPPOINTMENT-

A no-call, no-show for the initial quote appointment. A first impression I should have took as a warning instead of calling them back.

9/1/20- Master bathroom floor tile, countertop replacement with new sinks, baseboards, shower demo/tile installation, using supplied trim/faucets.
-Quoted 5 days to complete all work - ended up taking 3 weeks; Workers showed up at random, if they even showed up at all. Communication was mostly non-existent. My calls and texts ignored. When I did get to talk to someone, I got excuses. The floor tile and baseboards turned out great but they cracked my toilet, glued it back together and said nothing. Also, a paver went missing from my dog door entrance (which is right next to where they were working). When I brought these up, they did pay for the toilet but told me I was crazy about the missing paver.

5/31/21- A water leak was forming underneath the shower tile, coming out of the grout near the outside base where it meets the floor tile. He was out of town when I called him about it. It took weeks and so many calls to finally get him to come look at it. When he saw it in person he tried blame it on the glass installation but I was able to prove that it was coming through the tile. He reluctantly agreed to come back the next week to fix it but no-called, no-showed.
-After calling and texting and getting ignored, frustrated, I applied silicone sealer to the entire inside of the shower tile thinking this would fix the problem. I thought I did, because the leak stopped from this spot. I was thinking life was good...

1/17/23- I noticed my drain sounded like it was going a little slow for the past few months so I decided to check it out. When I went to look, there were long tree roots growing into my drain from in-between the shower floor tile and drain flange. I found water damage on the opposite wall with roots growing underneath the carpet/baseboards. I didn't see this until now because I have furniture in this area. At first, I thought maybe the roots found their way in by sheer will, but the waterproofing has to be compromised somehow. I was willing to give Mr. Tile the benefit of the doubt, maybe the roots played a part in damaging something. I went with a licensed and insured company to do the work, they said that at least the floor and first layer of wall tiles would have to be demoed to redo the waterproofing.
-I would need matching replacement tile so I went back into Mr. Tile's shop to get some. I asked him were he's been. He must have "forgotten" to come fix my leak. Unfortunately, the tile I needed was unavailable. He was nice enough to give me some free tile that matched my bathroom floor (I ended up not using this), but now I feel like maybe he just wanted me out of his hair.

3/14/23- Demo begins - revealing loose backers, missing backers, tiles are able to be removed by hand because of the hilariously poor application of the thin set. Large holes/gaps where water got in. The photos speak for themselves, there was clearly a problem with installation and this was NOT done right or by someone with experience.
-I immediately sent a text bringing this to Mr. Tile's attention, demanding he make this right. It's now almost May and I have yet to receive a response. I ended up having to redo the entire shower/tub tile and the glass enclosure. Don't trust someone who doesn't stand behind their work. It cost me thousands for making that mistake.