Submitted
by Magz Berio on 08/18/2023
1 Star Review by Magz Berio
Unfortunately, our experience went from good to bad. Originally, we gave them 5 start, but we are revising the rating to 1 start. We purchased an entry door installed on May 31, 2023. We noticed a gap between the door and the frame, but the installation mngr said not to worried he would order a part to fix it and come back the next week. When he came back, the piece was a rubber square that wasn't big enough to cover the gab or fix the problem. He told us he would get the correct piece and come back, but he never did. We have contacted the company multiple times to get this resolved, and every time is the same thing. She tell us that she will contact the sales rep and the installation manager to get in contact with us, but they never called. We are done reaching out to them, we don't even know if the gab is due to faulty installation, if it can be fixed, or if this company really care about their clients. See the pictures provided.
So happy we decided to use this company to purchase our sliding & Entry doors . Started with a great experience with our sales person Robert who was so friendly professional and answered all our questions with no pressure ! Ended with a fantastic install with Blake , he is a true professional & spent his time doing everything right! We really appreciated the great job he did & works so clean & our doors came out beautiful. We are so happy with our purchase & very satisfied customers .
Submitted by Dianne Verga on 08/12/2023
Blake and DJ arrived as scheduled. Blake did a walk around to verify which windows were being replaced and ensure he had everything he needed on hand to perform the removal and replacement of my new windows. They were very personable, respectable, and professional. During the installation, they were faced with several challenges with the second floor windows but were able to find creative ways to successfully complete them. Any questions and concerns we had were all answered promptly. A complete walk around was performed at the end of the job. I would highly recommend this crew and company.
Services: Window installation (replaced 16 windows)
Submitted by Armando Castillo on 07/31/2023
