Submitted
by Armando Sauceda on 11/04/2021
5 Star Testimonial by Armando Sauceda
I recently contacted Panda Doors for some replacement Upper 4 Way Rollers for a 22 Panel Frameless Panda Door Bi-Folding System. This Panda Door System that my Company was contracted to repair was not functioning properly and needed new Upper Rollers. These rollers hold the entire panel and are totally independent of each other and also allow for adjustments as it rolls through the upper track. I was put in-touch with Marisol a Service Rep. at Panda Doors. She was very knowledgeable and helpful in helping me find the correct rollers that we needed to repair this door system. She was able to have them sent out to me immediately. I received them in 3 days and was able to successfully repair the Panda Door we were contracted to fix. I cant thank Marisol and Panda Doors enough for helping me locate these rollers. I will definitely call them back for future service needs. Panda Windows and Doors offer a great product. I will use them in the future. Thank you.
West Coast Window Glass and Door
Armando S.
WOW I wish I could give 10 stars! If quality construction and MADE IN AMERICA is important to you - look no further! We are in Houston, TX where extreme cold and hot weather temperatures, humidity, hurricanes and flooding are a frequent risk. The owner of the company even took time to help me evaluate which door style would be best for our specific area. With their guidance and expertise, we ordered a Panda Windows & Doors custom 16’ long Lift & Slide door that fully disappears into the pocket wall.
We are simply so grateful for their beautiful craftsmanship and recommendations- The Lift & Slide is THE true show piece of our home, the highlight and focal point of our living room and creates a seamless transition to our backyard. THANK YOU to the entire team at Panda that helped make this dream door come true. We will absolutely use them again in our future new construction and renovation projects ⭐️⭐️⭐️⭐️⭐️
Submitted by Sara Kirillov - Realtor on 07/19/2024
The worst company I have ever dealt with from a service perspective. I moved into a new home and have had issues with the accordion doors ever since moving in. Multiple cancellations without notice from their end and at this point a complete lack of communication when trying to get assistance. I am surprised they can stay in business with this level of ineptitude.
Submitted by Zwett on 04/18/2024
Title: A Candid Experience with Panda Doors: A Cautionary Tale for Your Project
I recently embarked on a new home build with Panda Doors, and unfortunately, the experience left much to be desired. While the doors themselves may have aesthetic appeal, the installation process was marred by several issues, prompting me to share my candid review.
To begin with, the installation process was hindered by the absence of any directions. The promised video was nowhere to be found, necessitating multiple calls to eventually obtain the elusive instructions. This lack of guidance added unnecessary frustration to what should have been a straightforward installation.
Furthermore, the door handles supplied with the purchase proved to be a headache. Not only were they devoid of the correct-sized screws and door stops, but the customer service response to rectify this issue was less than satisfactory. After a cumbersome exchange, I received four thicker screws instead of the requested ten longer ones. To address these shortcomings, I had to enlist the services of a metal worker to correct the screws, fashion new door stops, and rectify subpar workmanship on a keyhole cut.
To compound matters, the handles, upon installation, were revealed to be incompatible due to their decorative tops colliding with the door frame. Despite bringing this to Panda's attention, the resolution process was far from smooth. While they eventually agreed to send replacement handles, the burden of a $26 shipping bill was unfairly placed on me. Unwilling to bear the cost of their mistake, I refused the shipment and opted to incur additional expenses by having the decorative tops removed by the metal worker.
Communication with Panda proved to be another challenge. Attempts to address these issues were met with obstruction, as I found myself blocked from reaching individuals with pertinent information. Email exchanges were characterized by a recurrent theme of shifting blame onto our installers, rather than acknowledging responsibility. Despite promises of executive intervention, no such contact materialized.
Regrettably, based on my experience, I cannot recommend Panda Doors to fellow homeowners undertaking a building project. While the end result may eventually meet expectations with the right adjustments, the journey has been marked by unnecessary obstacles and a lack of accountability from the company. Approach with caution and best of luck with your construction endeavors.
Submitted by Jennifer Springer on 12/13/2023
This is my second experience dealing with the absolute ineptitude of the staff at this place. From my very first experience purchasing my sliding glass doors in 2019, where a mismatch in plans and what I ordered caused a major failure during install which led to flooding during rain and a complete re-install and flooring damage to now simply trying to order a new door handle. I cannot seem to find a competent sales person that is responsive and helpful. Read every email, invoice, and plan you receive or you may pay the price in hard costs or major frustration.
Submitted by Sandra Aldana on 10/27/2023
Ordered a 3-panel slider in September 2021. Install was completed in June 2022. Noticed streaks and specks of some material in between the dual panes on two panels after job was completed, since the contractors didn't clean the glass before leaving. Reached out to Panda and they are blaming it on the glass manufacturer, providing no assistance. Panda is the one who contracted with this manufacturer and accepted the defective glass with the materials inside the glass panes and built my doors as such. I would at least expect some assistance. It is now December of 2022 and have not received any assistance.
Submitted by Lisa Rich on 12/20/2022
Less than a year ago we purchased an existing home with a Panda Pivot door, which now has a broken lock. After repeated attempts to get a response from their service manager, and from their service provider, we tried their regional salesperson who has also ghosted us (all we need is a new lock). I am sure that when they try to sell you their products, their responsiveness is the absolute best. But when you need service from them, they are the absolute worst - their silence is deafening. And what good is a company that does not service their products? Believe the people who leave reviews about their service practices, and remember that there are other options out there if you are considering purchasing Panda products.
Submitted by Debbie K on 09/16/2022
If you ever get a chance to work with Panda, Marisol is your girl :)
She is definitely experienced with everything Panda related and she always helps me out when I have questions and I always have a lot of questions!
Also, I'm pretty new to working with dealers and she has so much patience and kindness towards me. She always consistently goes the extra mile when explaining things and does a great job clarifying everything for me.
She is definitely my favorite person to work with at this company and I hope to do more business with her in the future.
Please give her a raise! She works way too hard for her own good!
Submitted by Karen Yi on 01/11/2022
I had a great experience with the Service dept at Panda doors. A clients house was broken into and had some damage to the locking mechanism, Marisol at Panda was able acquire the parts for this door and overnight the shipment, which allowed me to secure the door the next day. I hope to not have this problem again, but it is good to know Panda took the security of my Client seriously.
Submitted by Chris Puchli on 06/14/2021
