Submitted
by Nim Tse on 01/30/2024
5 Star Testimonial by Nim Tse
I had an NCB240 unit that had an error code . Mark and his team helped me change the venturi and was willing to work with me till the end to make sure the problem is solved. Thank you for your professionalism.
This is my 5th using Mazgan HVAC services. A technician came out to diagnose my leak issue, in the end, no fixes came about. It’s $229/hour just to diagnose and they charged me $95 to insulate my unit that did not alleviate the issue at all. I spent over $600 just to diagnose, then they wanted me to pay an additional $840 for an HVAC pump and labor. Note that the $600 does NOT go towards actually fixing the issue. No explanation on why the pump itself is so expensive. Why not charge just for the pump and labor separately? I ended up with another company and they fixed all 3 of my pumps for $500. I called and emailed to ask for a refund, and have not received any responses. I will never use this company again.
Submitted by Emma Chao on 06/27/2024
Great team! They were attentive, very knowledgeable, and incredibly thorough! Would recommend their services to anyone who needs help with their AC. Thank you for all of your help Mark!
Submitted by Julie Y. An on 06/26/2024
We have been in a distressing and toxic situation with Mazgan for almost a year now. We reached out to them within the warranty window after a unit they installed last year broke, and they have made us chase them through endless phone calls and promises. Mark and Devin will talk for hours about all the details and problems and reasons why they can't help you. They have drained our time, our resources, and our well being. Stay away from this company.,
UPDATE:
We hired Mazgan and 2023 to fix our air conditioning unit. They ended up replacing the Mitsubishi unit on the roof with a new model that they purchased through Ferguson. Did they install the unit correctly? We didn’t witness the installation but the dings and scrapes on the walls of our stairwell indicate that the unit could have been damaged. Regardless, we got 3 months of use before our air conditioning stopped working. In March 2024, 10 months after they installed the new unit, we contacted Mazgan. They came out to assess and announced that the unit that they had installed 10 months prior was broken. Mazgan admitted that we were under warranty (“parts and labor” as our invoice read), but when we called and texted and they always had some long confusing story about why they weren’t able to help. “Ferguson isn’t getting back to us” “Mitsubishi doesn’t have the parts”. Hours of them whining about how things were hard on their end. Meanwhile weeks are going by and temperatures in New York City are rising. “What’s the plan? When are you coming?” More long winding texts and explanations and no plan of action. My husband and I have to add “nudge Mazgan” to our weekly and then daily to-do list.
Finally, in the beginning of JUNE, they send us an estimate for repairing the broken unit. They want us to pay for all the costs associated with replacing the unit - well over $10k.
I understand that honoring a warranty is uncomfortable for a small business. Air conditioning units are expensive and labor is expensive. But as a consumer, we need to trust in a warranty. Now we are sweating in our apartment, begging Mazgan to return our money so we can find another AC company, one that honors its agreements. Wish us luck.
Submitted by Clarissa Romano on 06/18/2024
I contacted another company before I was lucky enough to find Mazgan Air. The other company wanted to charge me $8k. Mazgan to the rescue got the job done for $275.
They are honest and did a great job
Thank you Zaki and the guys at Mazgan
Submitted by Michelle Curran on 02/23/2024
They were very patient while they diagnosed our tricky issue. We worked with several different technicians, all of whom were very knowledgeable and likeable. They charged us incrementally as they figured out what was wrong.
It was a new roof unit, but the coils (in the ceiling) were forming ice and leaking, so we tried a routine cleaning on the roof unit and a filter change. It didn't solve it, so they did a full system evacuation and some other work, and it's working now. It's likely we will need our TXV replaced at some point soon.
The descriptions of what to expect are contained in the quotes themselves (e.g. how much time each service will take, what it consists of, etc.), so don't forget to read the details in your quote!
Submitted by Michael Prall on 07/17/2023
Our HVAC unit was completely taken out by the winter storm that hit NYC on January 28, 2022. Mazgan came the next day to assess the situation (during the storm). Mazgan had to dig deep for this one. The manufacturer of the broken unit (Sanyo) was no longer in business, as it was purchased by Panasonic, and Panasonic no longer supported it. And while Panasonic did have recommended replacement units, they were not for sale in the US. Mazgan figured all of this out and was able to procure the replacement units and deliver to the US. Mazgan then handled the difficult process of removing the roof and ceiling units from our apartment and installing the new units, which was no easy job given the limited amount of space and complicated ducting. Happy to say we have both our Heat and A/C back on line and working better than ever. Thanks to Mazgan's team for the extra effort on this one: Wes, Jason, Josh, and Mark.
Submitted by Derin Basden on 05/18/2022
To begin with , expensive, time consuming, invasive and shoddy workmanship. My experience with Mazgan air-conditioning started on a very positive note. They sent one technician to my house who worked tirelessly in my backyard proofing the lines of my ductless system to make sure there was no leakage. It was going fairly well until he reached the evaporator in our TV room. I have never seen such a travesty of poor installation and lack of manpower resulting in a finished product that leaked water down my walls and spoiled my paint job. The unit was not more mounted next to the wall it was hanging off of an angle. When I called Mr. Mazgan to complain about the situation he started to get me involved in his personal life and telling me about how he had a wedding to go to and how he had social obligations and how responsive he was . He did knock off some money for the poor workmanship but ultimately I had to hire two gentleman from the Bronx who came in and reinstall the unit so it did not leak water down the wall. They charged me $250 dollars as opposed to the thousands I paid Mr Mazgan. In general I was extremely dissatisfied with Mazgan air conditioning and horrified with the way in which I was schmoozed by Mark Mazgan . He attempted to involve me as a customer and his personal problems instead of talking to me about the problems I had with his business and possibly sending more than one skinny overworked guy to do a job. He actually sent me a photo of his grandmother’s grave to show why he couldn’t attend to my problem. Photos follow and they will tell the story do not hire him if you can avoid him. If I called myself a craftsman (which I’ve been) I would never leave a job looking like this and functioning worse. Do not hire. Avoid like plague
Submitted by Mitch Primack on 01/04/2022
I evaluated 3 HVAC companies to check and eventually replace a leaking compressor. I will not lie, the unit that Mazgan recommended was the most expensive, but I chose them over the others because Mark (owner) and the front office was the most responsive; the crew themselves were professional, on-time, thorough and diligent; and the unit itself had the longest warranty (including a 6 year replacement warranty). Mark stressed that integrity of the work was the most important thing - and I appreciated that candor. And just to show that I really did do my homework, two neighbors in my building also used Mazgan to replace their compressors and they also recommended them highly. (Now I'll convince myself that I can justify the higher cost by amortizing it over the next few years until we sell our condo for profit )
Submitted by Roland Thomas on 07/08/2021
