Member Reviews

1 Star Review by Amy Lai

I cannot recommend this company due to their poor after-sales service. My main contact is Parker from the sales team. They designed the entrance steps and completed the job within two days, which was satisfactory. However, there are several issues that I am not pleased with: 1. They did not provide instructions on how to maintain the pavers after the completion of the project. 2. The job was finished in September 2023, and the stone joint sand began to fade in various areas after one month. 3. The overhang of the turn-around platform is excessive, causing people to step on it and gradually loosen the structure. While I understand that perfection is unattainable, I expected the company to address these concerns. Unfortunately, when I reached out for repairs in December, I was informed that they were closed for the winter, which was understandable. In the spring, I contacted them again, and Parker assured me that he would escalate the issue to the service department. However, after multiple follow-ups and no response, I resorted to sending pictures and blocking off the area to prevent further damage. Parker eventually responded, promising to glue the bricks. I inquired about the process and cleanup, but received no clear answers. Upon returning home, I found that the bricks had been haphazardly glued, and they became loose again shortly after. He failed to remove the debris from the space and simply adhered the pieces together. After expressing my dissatisfaction and being neglected without any replies, I started threatening to leave a negative review, Parker finally responded with a reply “ We have you down on our service list still just need very backed up with this being our busy season. The lose paver will not damage anything else with the project I will push to get someone there ASAP. Thank you " I find his service attitude and disregard for my concerns unacceptable. If he plans to address the issue or include me in the service schedule, there is no need for me to persistently push and inquire.

Submitted by Amy Lai on Monday, Jun 24, 2024

Deck and Patio Company

5 Star Review by Diana Casey

Dave and Parker are true professionals. They are kind and want to make sure everything is perfect! They helped us with several projects and continue to be available even after ! Highly recommend!

Submitted by Diana Casey on Saturday, Nov 18, 2023

Deck and Patio Company

1 Star Review by Adam Elbayar

We hired them to build a front porch, redo our walkway pavers, and expand our driveway from a 1 car to a 2 car driveway. If we could go back in time we would’ve hired someone else for the job. A few things that we learned from working with these guys: 1. Dave will do a walk through and tell you all the things that will be done and then his workers will do half of them 2. They’ll draw you up a rendering of what the finished product will be but the subcontractors they send will build something different - our front portico is drastically different than what we asked for and what they promised us they could do. The worst part is they never told us about the change. We only noticed after all the major construction was done 3. You will have to inspect their work EVERYDAY and then send them a list of things that need to be redone or fixed - the person that does the deck finishing is way too comfortable cutting corners. He literally glued our deck railing to the house and now that the glue didn’t hold, the railing is leaning. I asked Parker numerous times to screw the railing into the house instead of the post and he just simply ignored my request 4. If they damage your property, they won’t tell you and will try every workaround in the book to avoid paying for it - they damaged our fence, tried to hide it, then tried to fix it with a scrap piece they had lying around that didn’t match. When I told them it needed to be fixed properly they responded with “well swap it out from a section of your fence in the backyard”. I had to forcefully hold money back to get it repaired correctly 5. They will leave your property a mess 6. You will need to hold payment for as long as you can. I learned the hard way. The guys they sent to do my driveway were drinking on the job and couldn’t have done a worse job if they tried. Dave said they’d come back in the fall and seal coat the driveway to help mask some of the mistakes - so I gave them their final payment. Now that some time has passed, the driveway is not settling correctly. There’s bumps, dips, and unevenness all throughout and water pools in certain spots every time it rains. Seal coating isn’t going to fix this. I reached out to Parker and Dave on multiple occasions to have them come and fix the driveway and they just kept giving me the run around. To be honest, I wasn’t expecting them to come back but If they did, I would’ve given them the benefit of the doubt and would not have written this review 7. You will have to live with the fact that you spent as much money as you did and had to “settle” on more than one thing 8. You will need to have a reliable contractor as a back up to come fix their mistakes. I will be having another contractor come to redo the stairs on our porch which they built without leveling the surface below (Dave I know you’re reading this and you told me those old bricks would be removed. But they weren’t and now the stairs are warped and they move every time we step on them. The guy you sent to “cement” them after you admitted to them being done poorly was just an attempt to save face. Let me know if you want me to send you the videos of him chucking cement under the stairs with his bare hands) Dave is going to come across as super charismatic and friendly but if you’re going to use him for your project, I recommend you get every single little detail in writing and hold your final payment until you are thoroughly comfortable with the work they did. I noticed that Dave and team like to refute the reviews that are written here so before you try to lie to these people, please remember I have text messages and pictures of everything written above. All you guys had to do was do a thorough job and it would’ve led to more business. 2 neighbors of mine would’ve used you for their projects had you done right by me. My humble advice…be cautious of anyone who says they can do any kind of work - patios, decks, hot tubs, landscaping, driveway paving, snow removal, etc. - jack of all trades, master of none.

Submitted by Adam Elbayar on Thursday, Jul 27, 2023

Deck and Patio Company

5 Star Review by Christopher Santoro

It's been two years since we worked with Parker and the Deck and Patio company. They completely transformed our backyard and has made it a wonderful oasis. After two years, everything still looks amazing! We got a big deck, a patio with a fire pit, a stone wall with seating for the fire pit and a hot tub. Parker was patient with us designing the entire project and was a huge help bringing our vision to life. I highly recommend them!

Submitted by Christopher Santoro on Tuesday, Jul 04, 2023

Deck and Patio Company

5 Star Review by Joe Sorrentino

The guys that work under Parker and Dave do a really nice job. Very skilled. I really liked working with Dave. He has a lot of good ideas and is very personable. His professionalism also shows that he has been doing this type of work for a long while. I would just make sure that your quote calls out all of the details as it will allow you to not have any stress points in the project. But all in all very happy with their work.

Submitted by Joe Sorrentino on Friday, Dec 04, 2020

Deck and Patio Company

5 Star Review by Timothy Schenkel

I had a phenomenal experience with this company. Dave, Parker and Jose are top notch. The end product far exceeded my expectations. I don’t often give reviews, but for this company I had too. Parker was 15 minutes early for each of our appointments. That’s all I needed to see. These guys take their business very seriously, which in the construction world seems to be a rarity these days. Well done!

Submitted by Timothy Schenkel on Wednesday, May 06, 2020