Member Reviews

4 Star Testimonial by Laura Chevalier

EDIT: Following up, as I've noticed in the time since my original review that there are some non-trivial issues with the installation, mainly that they did nothing to address subfloor unevenness and now my floors are also noticeably uneven in multiple places. This is particularly upsetting because I'd called out in my messages to the team that this was something I noticed in my old floors that I wanted fixed as part of the installation. It's also not something that would be fixed by having the floors refinished. Ultimately I thought the communication was great, but the quality wasn't totally consistent. ----------- Highly recommend choosing Buono's for your flooring installation. I ordered my own flooring, and the Buono's team did the installation and guided me through the steps from purchase to install. Communication & scheduling: Jeannette was extremely helpful throughout; I reached out for an estimate in January and the team just finished the install (four months later, on my preferred timeline). Over that time, our email thread accumulated >90 messages. Jeannette patiently answered all of my questions and laid out the process very clearly for me. She provided all of the details I needed from Buono's to meet my co-op's requirements. Scheduling was easy and I never felt like the team dropped the ball, which was especially appreciated as the date approached and I was trying to coordinate the timing of my separate flooring order with the installation date. The work: I am so pleased with how the floors turned out. My space is about 210 sq ft and had some very tricky/tight spots, but they managed without issues and completed the work in 2 days. The transitions – especially around the fireplace – looked just beautiful (and I wouldn't have even thought to buy those if it weren't for the Buono's team). There were a couple small flaws I noticed after the installation, and Buono's sent someone the next day to take a look and he fixed the issues on the spot. I'm always wary about being gaslit or asked to pay up for "extra" work, so I was really glad to find that Buono's handled those small fixes with kindness and efficiency and without trying to negotiate. The price: I compared Buono's quote with a couple other contractors and found their pricing to be competitive. The clear communication made them an even more appealing choice, and I'm glad I ultimately went with them. All in all, highly recommend Buono's for excellent flooring!

Submitted by Laura Chevalier on Thursday, Jun 13, 2024

Buonos Flooring Co., Inc.

5 Star Testimonial by Miranda Joan

The team at Buono's flooring were fantastic. Jeanette was both patient and helpful as I figured out my first floor repair and the team who arrived to fix it did so flawlessly and in a timely fashion. You truly can't tell where the damage was - such a relief! Thank you all!!!

Submitted by Miranda Joan on Wednesday, Nov 29, 2023

Buonos Flooring Co., Inc.

5 Star Testimonial by Jimmy Soni

If I could give them 6 stars, I would. Buono's Flooring was just fantastic to work with -- from start to finish. John was patient, kind, and walked me through the whole process (even navigating around my daughter's schedule and work phone calls and all the rest.) They showed up on time, did the work efficiently, communicated all the way through. I honestly cannot say enough good things about them, and I'd recommend them with the utmost enthusiasm to anyone who has floor work to be done. Another thing: I have zero idea what I'm doing when it comes to home stuff, so if you're in that same boat, I'd recommend them. John's truly a great guide through it all, and I always felt like I was being dealt with fairly and honestly.

Submitted by Jimmy Soni on Wednesday, Sep 27, 2023

Buonos Flooring Co., Inc.

5 Star Testimonial by Anthony Fauci

I had a fantastic experience with Buono's Flooring. Everything went exactly as it should. The salesman knew exactly what he was talking about and picked up on potential problems that many others missed prior to the final estimate. He took his time during the estimate and then a bunch of annoying phone calls from me. He made a bigger more well known flooring company look silly and unprofessional. The crew was professional, responded to onsite issues (as expected on any remodel) immediately and intelligently. They were fast and clean. The install of my floor went perfectly. The administration office was professional and communicated quickly and again professionally. I would use them without hesitation again. My floors look great.

Submitted by Anthony Fauci on Sunday, Jul 02, 2023

Buonos Flooring Co., Inc.

5 Star Testimonial by Bridget Booth

As a renter I wasn’t looking to spend much to replace my old, tired floors. They sold me on the value of luxury vinyl flooring. The work was quick and the end result is beautiful. I highly recommend this company.

Submitted by Bridget Booth on Wednesday, Feb 15, 2023

Buonos Flooring Co., Inc.

5 Star Testimonial by Silvia Gray

I had and excellent experience with Buono's Flooring. They were recommended for installation and they took great care of us. Waterproof luxury vinyl planks were installed throughout our basement, and prefinished Mirage was installed on our main floor. We'll eventually have them back for the bedrooms. Special thanks to Jeannette for being so wonderfully patient with us.

Submitted by Silvia Gray on Monday, Dec 20, 2021

Buonos Flooring Co., Inc.

5 Star Testimonial by Nathan Rice

I had an extremely positive experience working with Buono's flooring company. My floors had been neglected for almost 20 years and when Buono's refinished them I felt like I was in a new apartment. Lou was incredibly communicative throughout the process, which helped ensure a smooth and satisfying outcome. The price was reasonable especially considering the high quality of the work. I would recommend them without reservation.

Submitted by Nathan Rice on Wednesday, Dec 30, 2020

Buonos Flooring Co., Inc.

5 Star Testimonial by Adam Gross

Buono's Flooring is AMAZING! Look no further if you are in need of any floor work for your home! The service was outstanding, the pricing competitive and the finished product beautiful. From the first interaction, Buono's Flooring provided helpful guidance, lots of samples and answered all our questions (and then some)! They were also incredibly accommodating with our schedule and were able to overdeliver against a very short timeline, all while communicating with us every step of the way. I would recommend Buono's Flooring to anyone. Lou and his team are the best vendors I have ever worked with.

Submitted by Adam Gross on Monday, Dec 07, 2020

Buonos Flooring Co., Inc.

5 Star Testimonial by Dave Bartlett

I cannot say enough amazing things about Lou and the team. Refinishing our floors was the our first major project in our first apartment we own, and Lou was so helpful in helping us determine how to achieve the look we want. There is a chian between us and Buono that is over 50 messages long to give you an idea of how much time and attention that took. They also tested several finishes to help us decide on the look before proceeding with the project, and helped us move some large pieces of furniture out of the way. Finally, they managed the COI and building process well. The team was on time, professional, and did great work. And most importantly, the floors look incredible! We went with a light finish, almost a grey, that is more of a natural look without the shine of more traditional finishes, and they look incredible and modern. Pricing was in-line with the more reasonable quotes we got from other places. I cannot recommend them enough! Getting work done in Manhattan is tough, and I felt like Lou's team did a great job at a reasonable price.

Submitted by Dave Bartlett on Tuesday, Nov 24, 2020