Submitted
by Philip Brown on 05/10/2023
5 Star Testimonial by philip brown
Arnica was great on the initial install of our central a/c system and on annual maintenance. Simon was responsive, helpful and honest. Lisa was very helpful in setting up appointments and on ensuring documentation was covered off effectively. The maintenance work was well done and the technician was helpful in explaining what he was doing. A very good experience over last three years!
We found Arnica through Mitsubishi’s certifications. We had them come do a check up (which was not done by the prior owners so it had been several years); George didn’t try to upsell and did a great job.
We asked them to come back to replace a thermostat and to install some surge protectors. Ordering the products took a couple of weeks, but it was not an urgent job and the busiest season for them in the dead of summer. They were on time, on budget and successfully completed all work.
We will be using them for annual maintenance and any repairs moving forward. Thank you Laura and George!
Submitted by Jennifer Lang on 07/13/2024
Dean & Neil always do a great job! They always take care of things and do a great job. I've used Arnica at two different apartments and would use them again. Thanks so much!
Submitted by Leo Welf on 06/28/2024
Arnica did a complex job in my condo that involved 2 condensers feeding 6 ceiling cassette units. I met with the owners, Simone and Dean, who helped design the system and they were very helpful and patient in answering my questions. The pricing they provided was the most reasonable of several companies I spoke with.
During the project, all of the technicians that worked on-site were friendly and professional. Rosette, who works in the Arnica office was also excellent.
I would highly recommend Arnica for any HVAC work.
Submitted by Ben Edelstein on 03/08/2024
Arnica was great in installing my mini splits. They did an excellent job. Alex and Mario were very professional and cleanliness. Rosette provided exceptional customer service. I would recommend them to everyone.
Submitted by Dinomantany on 09/15/2021
Good people...good work
I live in Manhattan and had them install a split level Mitsubishi system with 2 compressors, 2 wall mount vents and 2 ceiling cassettes (the ceiling cassettes are awesome!). I would say the install was complicated as it took some custom work to mount the compressors and all the piping was done internally (not outside). They did a great job communicating through the process. The office and installer staff were super polite, courteous and helpful. Simon worked hard to accommodate the electrician's needs and made a strong effort to keep costs down. After installation, the system needed some minor tweaks, to which they quickly fixed. Great experience and I would recommend them.
Submitted by Mark S on 08/10/2021
We were thrilled to find Arnica and recommend them without reservation. We called them on the recommendation of an HVAC distributor we had a contact with because we needed a furnace repaired or replaced. Arnica was very responsive -- called back immediately, came to look promptly, did a very exhaustive analysis of the problem, sent an extremely reasonable proposal almost immediately and answered all the questions I peppered Simone with before I signed the contract. They then scheduled the job promptly, showed up on schedule, and the guys who did the work were great -- fast, nice to deal with, and cleaned up after themselves. We will definitely call them whenever we need work done on our heating system.
Submitted by Patricia Chick on 06/23/2020
We had the Mitsubishi split system installed. After months of research we landed with Arnica. Simone runs a great company with top class customer service (thank you Rosette). His foreman Victor ran a tight crew of four, as we needed a condenser at the front and at the back of our house. Three days later and we had a fully functional system!
Thank you for the effort and expertise.
Submitted by Richard Rogers on 04/05/2020
I selected Arnica to install a heating and air-conditioning system in my coop three years ago because they had the best and clearest bid. That work was performed promptly and professionally. Since the I have had them back twice to add features to the system. Each time they were prompt and did excellent work. I highly recommend them.
Submitted by Richard Lehmann on 02/20/2020
