Submitted
by Lynda Harris on 05/16/2023
5 Star Review by Lynda Harris
I cannot recommend RoadRunner Security highly enough. By far the most hands-on and responsive company I encountered when looking for a new security system for our shop. We needed something installed quickly before we left for the holidays and Paul was able to make it happen for us within 3 days.
His tech was professional and install went without a hitch. But the most impressive thing about RoadRunner Security is the level of customer care they give. We have emailed Paul a handful of times with questions (such as we forgot our alarm cancel pin or we needed instructions on how to operate our partitioned system for our second floor show room) and Paul writes back so swiftly and so helpfully, even in the evening and on weekends. You can't beat this customer care. And I doubt you will find it at some of the bigger box operations. In short - use RoadRunner Security. You won't regret it!
Finally decided that I really had enough of the old security vendor we had, their price increases, glitch hardware, and horrible customer service, I decided to install a new alarm system at my business. After calling 3 local companies that operate in the Upper West area to inquire about product and pricing, I chose Road Runner Security Systems. Troy was very professional and informative on the phone, and pricing was the most reasonable. The installation at my business was performed to my satisfaction, and Troy explained the features and answered all of my questions.
Six months later, the system has performed flawlessly and billing has been processed as per agreement.
Road-Runner Security Systems is a company I feel confident recommending to others.
Submitted by Judson Jacoby on 04/23/2023
I didn't really know much about intercom systems and decided to check out RoadRunner Security Systems based on the great reviews. Seems to be a great decision so far! I called the number and spoke directly with Steve who was able to schedule a free consultation very quickly that fit my schedule (I really only had a small 2 hour window that he made work with his busy schedule). He did a great job explaining everything to me and I was able to make a decision that day on what was right for me. Prices seem fair and lower than most. I asked about a veteran discount and he was very accommodating and as a veteran himself he gladly applied the discount for me! Steve came back just a couple days later and installed the new intercom system in a couple hours. He walked me through how to work everything and gave me his cell number for any issues or questions. Everything works great so far and I'm very happy with the new intercom. I really appreciate being able to work with a small company and dealing directly with Steve who makes himself readily available. I 100% recommend RoadRunner Security Systems.
Submitted by Curtis Abbott on 04/21/2023
We had RoadRunner Security install a camera security system in our 10 unit apartment building in Manhattan and they did an amazing job. Every one we had contact with was very professional with Edward in particular. They were always easy to get a hold of and very knowledgeable of where to install the cameras. They took the time to make sure the system was installed as neatly as possible which was very important to us. Edward was very helpful and cost mindful for us when deciding on the system. He listened to our concerns about appearance and did an amazing job. He was patient with explaining how to work the system as I'm not very computer friendly. Edward and the crew showed up when they said they would be there and kept me notified when there was a slight delay due to the equipment I wanted had to be ordered. We totally would use RoadRunner Security again and would highly recommend them!
Submitted by Justina Corwin on 04/20/2023
Was looking to improve the security level at a location we manage in NYC. Got many ideas, but at the end it is RoadRunner that came up with the best solution. They installed a new door buzzer and installed amazing security cameras that honestly I didn’t know exist. Amazing resolution. So after I have worked with their experts, I can recommend RoadRunner.
Submitted by Nora Mcdaniel on 01/17/2023
