Submitted
by Kathy Perkins on 06/17/2022
1 Star Review by Kathy Perkins
We purchased a house in early Oct 2021. We regretfully agreed to have two large windows repaired by Pickens vs insisting the seller replace. The two windows are high quality stained wood. Pickens estimated the repairs before the sale of the house at $800 so the seller gave them $1500 to cover all cost and anything left over would be returned to the seller. Well they finally got around to picking up the 1st windows in February. In that time they said that one of the windows was much worse than it was just in Oct and they went ahead a refunded the seller the extra money before completing the work. We had to pay just under another $700 to get our second windows back in June after my husband picked it up and installed ourselves. In this time my husband made about 20 phone calls to discuss this with incompetent people. When he finally talked with the owner, he apparently knew nothing about all of this happening. All of this, and on top of it the widows that they returned to us are nothing more than terrible sloppy work and the frame is now primed. They took windows that are stained wood never been painted and they return it primed. So we now have a partially primed set of windows that we have to paint. This will be reported to better business bureau. I would only recommend that people run from this business. They don’t deserve to get anyone’s business given the horrible work ethic, terrible repair service and terrible customer service.
Tom and Junior just fixed a Peachtree multi point locking system at my home. No other contractor or locksmith would touch it. They showed up, did the job, and were a pleasure to have in my home. If I need further window or door repairs, they will be my first call. Thank you Pickens, and Junior and Tom.
Submitted by Mark Bradley on 08/14/2023
They have been able to fix the same door over and over since our dog keeps jumping on it. I thought he was finally past that stage, but here we are again. They are able to fix it in an acceptable amount of time, and the price isn't ridiculous. I'm happy they have been able to do this.
Submitted by Jenni Fc on 03/15/2023
